Working with Different Personalities

• Recognise the importance of creating an inclusive workplace
• Understand the different personalities in the workplace from a behavioural perspective.
• Assess the personality style of others
• Use the Perspective Shift Technique™ to improve working relationship
• Use adaptive strategies to increase the effectiveness of working with others
• Improve communication with the different personalities
• Develop effective strategies to manage different personalities in the area of communication, decision making and conflict resolution.
• Deal with conflict professionally and productively
• Use a behavioural change framework to support others through change

Outline

• Working Harmoniously
  • Recognize the importance to creating an inclusive workplace
  • Identify barriers to creating an inclusive workplace
   
• Understanding People
  • Use the head-heart-hand framework to understand how people process meaning and experience
  • Gain a functional understanding of human personality using the DiSC framework
  • Learn how to ‘read’ other people’s behavioural type
     
• Working With People
  • Use the Perception Shift Technique to gain a useful perspective that would enable them to work better with others
  • Use adaptive behavioural approach to work more effectively by adapt to the preferences of others
     
• Effective Communication
  • Gain insights into the 5 building blocks of effective communication
  • Use the PDCA communication structure to communicate better
  • Use active listening skill to understand other people better
     
• Influencing For Results
  • Use the match and mirror technique to develop rapport
  • Use the lead and pace technique to influence others
  • Enhance their non-verbal cues in improving the way they influence others
     
• Dealing With Conflict
  • Understand the nature of conflict and why it makes people uncomfortable
  • Use the conflict mode as a tool to assess their conflict situation
  • Use the ADAPT conflict conversation to resolve the conflict
     
• Supporting People Through Change
  • Recognize the challenge to change
  • Use the Trans Theoretical Model of change to develop a change plan
  • Gain insights into providing support to enable change to succeed

Type	Early bird	Normal	Members (Join/renew here)
Fee (S$) excl. of GST	680.00	710.00	650.00
Fee (S$)*	741.20	773.90	708.50
50% UTAP disbursement amount (if eligible)
For ≤ 39 years old	Total Nett Fee Paid x 50% (capped at $250)**
For ≥ 40 years old	Total Nett Fee Paid x 50% (capped at $500)**
*9% GST is based on full course fee
**NTUC Starter Members capped at $200

Grants (if applicable)

• Union Training Assistance Programme (UTAP):

  NTUC members enjoy 50% unfunded* course fee support for up to $250 per year when you sign up for courses supported under UTAP. NTUC Members aged 40 and above can enjoy higher funding support at up to $500 per year for courses attended between 1 July 2020 to 31 December 2025. NTUC Starter members can enjoy funding support at up to $200 per year. For more information on how to submit UTAP claims, click here.

  *Unfunded course fee refers to the balance course fee payable after applicable government subsidies. This excludes material fees, registration fees, misc. fees etc.