(SFw) Conducting Performance Discussions Successfully

Facilitating Effective Staff Engagement & Performance

Staff Performance Management - Level 4
Skills Framework for Public Transport

Course code: TGS-2019504984

Daunting as they may seem, performance appraisals are the best times for you and your staff to understand each other better. Learn to work them confidently.

Date: 22 & 23 Jun 2021


Available Dates

Performance appraisal is an unavoidable supervisory activity as employees look forward to understand how their superior views their performance. Linking performance appraisal to rewards makes the session even more sensitive to handle.

Just how can the appraiser handle such a delicate situation with control and confidence? How can the appraiser deal with different employee styles? How can the appraiser give feedback based on well documented facts? What are the characteristics of a good interview that appraisers can emulate?

This course is designed to equip leaders and managers with a holistic perspective to managing staff performance, practical insights to manage staff performance confidently, as well as useful tools to help determine performance expectations and work targets, monitor staff progress in performance, provide conducive timely feedback, assess performance objectively and consistently, as well as facilitate effective coaching, check-in conversations, and appraisal discussions.

* This course is one of the modules for EON Leadership 4.0 Series.  It is also aligned to the competency modules requirement leading to a full Leadership & People Management (LPM) WSQ qualification. Please click here for more information.

At the end of the programme, participants will be able to:

  • adopt a regular and continuous approach to manage staff performance successfully
  • set performance and behavioural expectations for staff based on their job duties and organisational requirement
  • monitor staff performance accurately in order to provide conducive and timely feedback
  • assess staff performance in a consistent manner so as to maintain their credibility as an objective and fair leader
  • engage different employee types in appraisal discussion and discuss performance issues with the correct focus
  • improve on the effectiveness of how learning & development plans has been carried out within their teams


1. Key to Successful Performance Management
  • How to manage staff performance successfully
  • What are the key activities in performance management
  • What roles do appraisers and staff play in performance management
2. Understanding KPIs & Goal Setting
  • What types of goals to set for staff
  • How to determine work targets based on job duties
  • How to write SMART goals
  • How to guide your staff to achieve complex goals
  • How to interpret behavioural requirements consistently
3. Coaching & Timely Intervention
  • How to keep track of employee performance and progress effectively and accurately
  • How to provide feedback in a timely and conducive manner
  • How to deploy coaching effectively to guide staff in their performance
4. Reviewing Assessment Criteria
  • How to rate staff performance as objectively and consistently as possible
5. Preparing for Appraisal Interview
  • What is the objective and scope of discussion for appraisal interview
  • How to better structure the discussion agenda to get better receptivity from the staff
  • What are the common pitfalls to avoid in an appraisal interview
6. Process & Techniques to Manage Different Employees
  • What are the different employee types in appraisal discussion
  • How to manage the different employee types for a successful appraisal discussion
7. Establishing and Reviewing Learning & Development Plans
  • How to diagnose the underlying causes in performance gaps of my staff
  • How to establish an individual development plan for my staff
Who should attend?
  • Aspiring Professionals, Managers and Executives (PMEs) who have yet to lead a team but are interested to be future-ready for the opportunity
  • All team and project leaders, supervisors, executives and managers who need to appraise their staff
  • Existing leaders and managers who have challenges in managing their staff performance or in engaging their staff for appraisal discussions

The training programme will be delivered through a combination of e-learning, interactive short lectures, class exercises and discussions, case-studies, and guided reflection to achieve the desired learning outcome.

Mode of Assessment
  • Case study
  • Written assessment
Certification Obtained

Upon successfully demonstrating competence in all the knowledge and skills requirements, you will be awarded a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG).

Blended Learning

Duration: 18 hours

  • 14 hours facilitated workshop
  • 2 hours e-learning
  • 2 hours assessment

WSS Funding: Singapore Citizen aged 35 and above, earning $2,300 or less per month
MCES Funding: Singapore Citizen aged 40 and above
Non-WSS/MCES: Singapore Citizens / Permanent Residents who are not eligible for WSS/MCES funding

You will be redirected to the Skilleto training management platform. Please log in to or create your Skilleto account to proceed with your registration. Thank you.

Please fill up the spreadsheet and email it to ivy_hon@eon.com.sg.

More Information on EON Leadership 4.0 Series and LPM WSQ

EON Leadership 4.0 Series is a solutions-based programme designed to equip aspiring and existing leaders and managers in three important leadership pillars (leading with head, heart and hands) in order to excel in the era of Industry 4.0.

EON Leadership 4.0 Series consists of 3 modules as follows:

  • M1 Department Strategy Development and Driving Team Results for Managers
  • M2 Capability Development and Coaching For Managers
  • M3 Conducting Performance Appraisal Discussion Successfully

The Leadership & People Management (LPM) Workforce Skills Qualifications (WSQ) provides a leadership development roadmap for enterprise leaders.

It enables leaders and managers to keep up-to-date with the latest people management trends and practices and allows them to gain formal recognition of their competencies through competency based training within a nationally recognised framework.

LPM WSQ offers 4 qualifications to help individual develop leadership competencies at different levels of leadership:

  • WSQ Graduate Diploma in Organisational Leadership
  • WSQ Specialist Diploma in Leadership & People Management
  • WSQ Professional Diploma in Leadership & People Management
  • WSQ Advanced Certificate in Team Leadership

To achieve a full qualification, you need to complete 8 competency modules comprising 6 core and 2 elective units

Click here for a listing of LPM WSQ qualifications, as well as the core and elective units for each qualification.

This course one of the elective units [any Technical Skills and Competencies (TSCs) referencing any Skills Framework] for the qualification “WSQ Professional Diploma in Leadership & People Management”.

Currently, EON offers the following courses that will lead to the qualification “WSQ Professional Diploma in Leadership & People Management”:

EON will be introducing more courses in due time relating to the rest of the 4 core and 1 elective units leading to the qualification “WSQ Professional Diploma in Leadership & People Management”.

Generally, participants who are certified ‘Competent’ at the end of a WSQ LPM course will receive a Statement of Attainment (SOA).

The SkillsConnect Portal managed by the SkillsFuture Singapore (SSG) will be updated of your SOA records, regardless of where you attended the LPM WSQ course.

Once you have met the requirements for a full LPM WSQ qualification, the SkillsConnect Portal will automatically generate an e-certificate of the LPM WSQ qualification for you to download via the portal.

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