Working with Different Personalities

Course code: CRS-N-0028864

The workplace is filled with colourful personalities. While you can't change behaviours, you can learn how to handle them effectively.
Conducted via Virtual Classroom

Date: 2 & 3 Dec 2020


Receive a lunch voucher for 2 when you register for this course! Click here for more details.

Only for selected courses that are running up till 31 Dec 2020.

Available Dates
Course Fees
  • Early Bird (EB) S$695.50

    Early bird date in brackets

  • Normal S$759.70
  • Members S$652.70

    Fees are inclusive of 7% GST

We know that people are the most important assets in the workplace. Yet many a times we wonder why they can be difficult to work with. Despite our best attempts to improve the situation, they seem to bring us further from our goal of setting things straight.

This workshop is an excellent opportunity to understand our colleague’s differences with the purpose of improving work relationships. You will be equipped with new skills and have opportunities to practice them during the workshop to increase your confidence.

After the workshop, you will be able to:

  • understand the different personalities in the workplace from a behavioural perspective
  • recognise how differences create conflict
  • assess people’s personalities in order to understand them
  • develop effective strategies to manage different personalities in the area of communication, decision making and conflict resolution
  • develop a personal improvement plan to achieve greater working relationship in the workplace



  • Workplace relationship and quality of work
    – Recognise the ‘Stages of life’ of a work team and its implication on you
    – Identify your workplace challenges
  • People and personality
    – A simple assessment of your personality
    – Introduce the 4 types of behavioural type
    – Strength and weakness of the 4 behavioural types
    – The unintended consequences of our action
  • Moving from differences to complimenting
    – ‘Read’ others’ behavioural type
    – Recognise the motivation for change
    – Communicating with the different personality
    – Appreciate the different personality decision making style and working with them collaboratively
    – Working through conflict with the different personality
  • The new you
    – Understand that changing perception takes time
    – People will appreciate your effort because they know you care
    – Successful behaviour change occurs when you persevere
Who should attend?

Executives and administrators who need to work with different types of people.


Participants are guided through practical steps of the topic with lectures, a simplified behavioural assessment profile, experiential learning, group work, and individual exercise.


Mr Isaac Selvaraj Peter specialises in the area of people engagement that drives specific outcomes both in small and large groups. He has extensive experience with the public and private sectors in the area of Change Management and Learning and Development (L&D) where he consults, designs, develops and conducts learning workshops.

In the area of training and development, he is an experienced teambuilder who has designed and conducted training for groups of 10 to 400 participants. His teambuilding programmes are synonymous with words such as high energy, fun, impactful and insightful. Besides teambuilding, he has also conducted other soft skills training such as effective communication, dealing with challenging customers and effective presentation among others.

Academically, he is on his way to obtaining his MBA from the prestigious Murdoch University, Australia where he gained distinction in organisational behaviour and effective leadership. He is also a certified behavioural consultant.

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