As our workplace become more globalised and fast paced, the ability to work with each other becomes increasingly important to the organisation’s success and to the individual level of satisfaction at work.
This workshop will equip you with the relevant knowledge and skill needed to work with people who are different from you with the purpose of achieving the result you need.
After the workshop, you will be able to:
- recognise the importance of creating an inclusive workplace
- understand the different personalities in the workplace from a behavioural perspective.
- assess the personality style of others
- use the Perspective Shift Technique™ to improve working relationship
- use adaptive strategies to increase the effectiveness of working with others
- improve communication with the different personalities
- develop effective strategies to manage different personalities in the area of communication, decision making and conflict resolution.
- deal with conflict professionally and productively
- use a behavioural change framework to support others through change
Outline
Working Harmoniously
- recognize the importance to creating an inclusive workplace
- identify barriers to creating an inclusive workplace
Understanding People
- use the head-heart-hand framework to understand how people process meaning and experience
- gain a functional understanding of human personality using the DiSC framework
- learn how to ‘read’ other people’s behavioural type
Working With People
- use the Perception Shift Technique to gain a useful perspective that would enable them to work better with others
- use adaptive behavioural approach to work more effectively by adapt to the preferences of others
Effective Communication
- gain insights into the 5 building blocks of effective communication
- use the PDCA communication structure to communicate better
- use active listening skill to understand other people better
Influencing For Results
- use the match and mirror technique to develop rapport
- use the lead and pace technique to influence others
- enhance their non-verbal cues in improving the way they influence others
Dealing With Conflict
- understand the nature of conflict and why it makes people uncomfortable
- use the conflict mode as a tool to assess their conflict situation
- use the ADAPT conflict conversation to resolve the conflict
Supporting People Through Change
- recognize the challenge to change
- use the Trans Theoretical Model of change to develop a change plan
- gain insights into providing support to enable change to succeed
