Effective Communication in Customer Service
How we interact with customers often serves as the basis of their impression of us as an organisation. Learn to communicate with them well for a lasting good impression.
Course code: CRS-N-0028864
Date: 4 & 5 Mar 2021
Status: –
Early bird date in brackets
Fees are inclusive of 7% GST
Working with difficult people can cause us a certain level of stress and frustration. The fact is, we cannot avoid them and neither can we change their behaviour. The best way to go about this then is to learn how to work effectively with them.
This course aims to equip you with the right attitude and the relevant skills and techniques to handle different types of difficult people; so that relationship can be improved and work can get done more effectively. At the same time, the course also provides you with ways to get feedback about yourself and what you can do if you find yourself belonging to one of the categories of difficult people.
After the workshop, you will be able to:
Executives and administrators who need to work with different types of people.
Participants are guided through practical steps of the topic with lectures, a simplified behavioural assessment profile, experiential learning, group work, and individual exercise.
Ms Chua Bee Choo has been training adult learners since 1999 and her areas of training include; Customer Service, WITS/IQC, WSQ Courses in customer service, EI Intelligence at work, EI Skills & Handling Difficult Customers, Time Management, Supervising and Coaching Staff for Service Excellence, Working with People of Different Personalities and The 7 Habits of Highly Effective People.
She holds a Master of Education in Training and Development with the University of Sheffield, Bachelor of Arts (Hons), Diploma in HRD, Associate Diploma in Customer Service (USA) and the Associate Diploma in Public Speaking (LCM), a Certified Trainer for the Disc Profiling System, Certified Trainer for the 7 Habits of Highly Effective People, Certified Six Seconds Associate EQ Trainer and Certified Stress Management Consultant. She has also attained ACTA certification awarded by WDA. She was also one of the recipients of CSC (Civil Service College) Trainer Excellence Award 2012.
You will be redirected to the Skilleto training management platform. Please log in to or create your Skilleto account to proceed with your registration. Thank you.
Please fill up the spreadsheet and email it to enquiries@eon.com.sg.
How we interact with customers often serves as the basis of their impression of us as an organisation. Learn to communicate with them well for a lasting good impression.
Ensure that you stay competitive, successful and avoid unnecessary people problems by having in place an effective recruitment process.
Learn how to identify, develop and give due recognition to capable employees who have the potential to learn, grow and achieve much more.
EON Consulting & Training Pte Ltd was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore.
Sign up for our newsletter to keep up-to-date on the latest happenings: courses, promotions, events, and more!
© EON Consulting & Training Pte Ltd
Reg. No.: 201301501N