Working with Different Personalities

As our workplace become more globalised and fast paced, the ability to work with each other becomes increasingly important to the organisation’s success and to the individual level of satisfaction at work.

This workshop will equip you with the relevant knowledge and skill needed to work with people who are different from you with the purpose of achieving the result you need.

After the workshop, learner will be able to:

• Recognise the importance of creating an inclusive workplace
• Understand the different personalities in the workplace from a behavioural perspective.
• Assess the personality style of others
• Use the Perspective Shift Technique™ to improve working relationship
• Use adaptive strategies to increase the effectiveness of working with others
• Improve communication with the different personalities
• Develop effective strategies to manage different personalities in the area of communication, decision making and conflict resolution.
• Deal with conflict professionally and productively
• Use a behavioural change framework to support others through change

Outline

Working Harmoniously

• Recognize the importance to creating an inclusive workplace
• Identify barriers to creating an inclusive workplace

Understanding People

• Use the head-heart-hand framework to understand how people process meaning and experience
• Gain a functional understanding of human personality using the DiSC framework
• Learn how to ‘read’ other people’s behavioural type

Working With People

• Use the Perception Shift Technique to gain a useful perspective that would enable them to work better with others
• Use adaptive behavioural approach to work more effectively by adapt to the preferences of others

Effective Communication

• Gain insights into the 5 building blocks of effective communication
• Use the PDCA communication structure to communicate better
• Use active listening skill to understand other people better

Influencing For Results

• Use the match and mirror technique to develop rapport
• Use the lead and pace technique to influence others
• Enhance their non-verbal cues in improving the way they influence others

Dealing With Conflict

• Understand the nature of conflict and why it makes people uncomfortable
• Use the conflict mode as a tool to assess their conflict situation
• Use the ADAPT conflict conversation to resolve the conflict

Supporting People Through Change

• Recognize the challenge to change
• Use the Trans Theoretical Model of change to develop a change plan
• Gain insights into providing support to enable change to succeed

Type	Early bird	Normal	Members (Join/renew here)
Fee (S$) excl. of GST	720.00	750.00	690.00
Fee (S$)*	784.80	817.50	752.10
50% UTAP disbursement amount (if eligible)
For ≤ 39 years old	Total Nett Fee Paid x 50% (capped at $250)**
For ≥ 40 years old	Total Nett Fee Paid x 50% (capped at $500)**
*Incl. of 9% GST based on full course fee
**NTUC Starter Members capped at $200

Grants (if applicable)

• Union Training Assistance Programme (UTAP):

  NTUC members enjoy 50% unfunded* course fee support for up to $250 per year when you sign up for courses supported under UTAP. NTUC Members aged 40 and above can enjoy higher funding support at up to $500 per year for courses attended between 1 July 2020 to 31 December 2025. NTUC Starter members can enjoy funding support at up to $200 per year. For more information on how to submit UTAP claims, click here.

  *Unfunded course fee refers to the balance course fee payable after applicable government subsidies. This excludes material fees, registration fees, misc. fees etc.