Working with Different Personalities

We know that people are the most important assets in the workplace. Yet many a times we wonder why they can be difficult to work with. Despite our best attempts to improve the situation, they seem to bring us further from our goal of setting things straight.

This workshop is an excellent opportunity to understand our colleague’s differences with the purpose of improving work relationships. You will be equipped with new skills and have opportunities to practice them during the workshop to increase your confidence.

After the workshop, you will be able to:

• understand the different personalities in the workplace from a behavioural perspective
• recognise how differences create conflict
• assess people’s personalities in order to understand them
• develop effective strategies to manage different personalities in the area of communication, decision making and conflict resolution
• develop a personal improvement plan to achieve greater working relationship in the workplace
  

Outline

• Workplace relationship and quality of work
  – Recognise the ‘Stages of life’ of a work team and its implication on you
  – Identify your workplace challenges
• People and personality
  – A simple assessment of your personality
  – Introduce the 4 types of behavioural type
  – Strength and weakness of the 4 behavioural types
  – The unintended consequences of our action
• Moving from differences to complimenting
  – ‘Read’ others’ behavioural type
  – Recognise the motivation for change
  – Communicating with the different personality
  – Appreciate the different personality decision making style and working with them collaboratively
  – Working through conflict with the different personality
• The new you
  – Understand that changing perception takes time
  – People will appreciate your effort because they know you care
  – Successful behaviour change occurs when you persevere