Telephone Etiquette & Techniques on Handling Difficult Callers
While some of us may dislike handling calls, especially when they prove to be difficult, we can still work things in our favour with the right methods and attitude.
Almost every customer service personnel dreads coming across a difficult customer. We certainly do not want to become that difficult customer, ourselves. So how do we stay aware of the quirks of such customers, and work each negative situation into a positive opportunity to exceed satisfaction and convert a complaint into repeat business?
While some of us may dislike handling calls, especially when they prove to be difficult, we can still work things in our favour with the right methods and attitude.
How we interact with customers often serves as the basis of their impression of us as an organisation. Learn to communicate with them well for a lasting good impression.
Ensure adaptable, flexible and creative customer service employees through the practice of mindfulness. Improve productivity and customer satisfaction.
While you might strive to provide your customers with excellent service, delicate situations and challenges might still occur. So then, how do you turn things around?
EON Consulting & Training Pte Ltd was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore.
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