Telephone Etiquette & Techniques on Handling Difficult Callers

CONFIRMED

Course Code

TGS-2020500529

Support period:
31 Mar 2021 - 17 Mar 2023

Duration

9am to 5pm
1 day (7 hours)

Venue

Virtual Classroom

Virtual Training: Lunch will be provided.

Physical Training: Holiday Inn Orchard City Centre or similar. Lunch and tea-breaks will be provided.

Funding

SDF / SFC

Who should attend

Receptionists and Customer Service Support Staff

Methodology

Participants are guided through practical steps of the topic with a combination of group discussions, role play and facilitations related to the learning points.

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