Telephone Etiquette & Techniques on Handling Difficult Callers

Course Code

TGS-2020500529

Support period:
31 Mar 2021 - 17 Mar 2023

Duration

9am to 5pm
1 day (7 hours)

Venue

Virtual Classroom

Virtual Training: EON will provide lunch
Physical Training: No meal or drink can be provided as per SSG’s advice

Funding

SDF / SFC

Who should attend

Those who have to handle customers over the phone regularly.

Methodology

Participants are guided through practical steps of the topic with a combination of reflection and group discussions, activities related to learning points, role-play, and lectures.

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