Mindfulness in Customer Service
Ensure adaptable, flexible and creative customer service employees through the practice of mindfulness. Improve productivity and customer satisfaction.
Course code: CRS-N-0028054
Date: 4 Jun 2021
Status: –
Early bird date in brackets
Fees are inclusive of 7% GST
Love the phone or hate it, it is becoming clear that it is the way to do business and it is here to stay. As the telephone is now widely used in business, it is important that we excel in areas of telephone communication. So being able to handle telephone calls efficiently and effectively will let you go a long way to enhance not only your own image but also the image of your organisation.
After the workshop, you will be able to:
Those who have to handle customers over the phone regularly.
Participants are guided through practical steps of the topic with a combination of reflection and group discussions, activities related to learning points, role-play, and lectures.
Ms Chua Bee Choo has been training adult learners since 1999 and her areas of training include; Customer Service, WITS/IQC, WSQ Courses in customer service, EI Intelligence at work, EI Skills & Handling Difficult Customers, Time Management, Supervising and Coaching Staff for Service Excellence, Working with People of Different Personalities and The 7 Habits of Highly Effective People.
She holds a Master of Education in Training and Development with the University of Sheffield, Bachelor of Arts (Hons), Diploma in HRD, Associate Diploma in Customer Service (USA) and the Associate Diploma in Public Speaking (LCM), a Certified Trainer for the Disc Profiling System, Certified Trainer for the 7 Habits of Highly Effective People, Certified Six Seconds Associate EQ Trainer and Certified Stress Management Consultant. She has also attained ACTA certification awarded by WDA. She was also one of the recipients of CSC (Civil Service College) Trainer Excellence Award 2012.
You will be redirected to the Skilleto training management platform. Please log in to or create your Skilleto account to proceed with your registration. Thank you.
Please fill up the spreadsheet and email it to enquiries@eontraining.com.sg.
Ensure adaptable, flexible and creative customer service employees through the practice of mindfulness. Improve productivity and customer satisfaction.
While you might strive to provide your customers with excellent service, delicate situations and challenges might still occur. So then, how do you turn things around?
How we interact with customers often serves as the basis of their impression of us as an organisation. Learn to communicate with them well for a lasting good impression.
EON Consulting & Training Pte Ltd was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore.
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