Problem Solving & Decision Making
Do you dive right into solving a problem or do you assess your options first? Learn to make reliable decisions through systematic methods of problem solving.
“You never get a second chance to make a great first impression.” You are the first person that your clients meet and you have an important role to play at work. It is important to always welcome your clients with a smile and a pleasant voice.
Thus, it is very important to maintain a sense of professionalism under all circumstances. In this course, we will share on ways to be professional when attending to incoming calls and walk-in clients at the same time.
After the workshop, you will be able to:
Course Dates | Early Bird Dates |
28 February 2023 | 7/2/2023 |
19 May 2023 | 27/4/2023 |
15 August 2023 | 25/7/2023 |
24 November 2023 | 2/11/2023 |
For courses in 2023
Type | Fee (S$) inclusive of 8% GST |
---|---|
Early bird | 367.20 |
Normal | 421.20 |
Members (Join/renew here) | 324.00 |
Grants (if applicable)
Ms Josey Koh has delivered more than 1,000 hours of soft skill training, workshops and talks to adults from all walks of life.
She has a very cheerful and bubbly personality that always makes her training lively and engaging. Her participants had enjoyed their time throughout the sessions and gave very positive feedback. She has vast years of experience in customer service, front desk, administrative support and more from her corporate days. Some of her clients include the National Healthcare Group (NHGP), Nagase Singapore (Pte) Ltd, IBM Singapore Pte Ltd and many others.
Josey is now providing training for all relevant soft skills to impart her experiences to her learners.
Course Code
TGS-2020500529
Support period:
31 Mar 2021 - 31 Dec 2024
Duration
9am to 5pm
1 day (7 hours)
Venue
Marina Square or similar
Funding
SDF / SFC
Who should attend
Receptionists and Customer Service Support Staff
Methodology
Participants are guided through practical steps of the topic with a combination of group discussions, role play and facilitations related to the learning points.
Do you dive right into solving a problem or do you assess your options first? Learn to make reliable decisions through systematic methods of problem solving.
What does being assertive mean, compared to being aggressive or passive? Learn how these 3 can affect you and your working relationships.
While some of us may dislike handling calls, especially when they prove to be difficult, we can still work things in our favour with the right methods and attitude.
EON Consulting & Training Pte. Ltd. was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore.
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