Develop Your Assertiveness
What does being assertive mean, compared to being aggressive or passive? Learn how these 3 can affect you and your working relationships.
Course code: CRS-N-0042334
Date: 7 May 2021
Status: –
Early bird date in brackets
Fees are inclusive of 7% GST
“I don’t have time!” How often have we heard these words? We have even said it ourselves. Take a moment and reflect. How often have we wasted our time away without realising it? Thus, a better understanding and awareness of how we spend our time and learning the technique to help us improve our time management would help us to be more focused and spend our time productively. After all, time is a scarce and valuable resource.
After the workshop, you will be able to:
Executives and supervisors who needs to effectively manage their time and work.
Participants are guided through practical steps of the topic with a combination of lectures, case studies and group discussions.
Ms Chua Bee Choo has been training adult learners since 1999 and her areas of training include; Customer Service, WITS/IQC, WSQ Courses in customer service, EI Intelligence at work, EI Skills & Handling Difficult Customers, Time Management, Supervising and Coaching Staff for Service Excellence, Working with People of Different Personalities and The 7 Habits of Highly Effective People.
She holds a Master of Education in Training and Development with the University of Sheffield, Bachelor of Arts (Hons), Diploma in HRD, Associate Diploma in Customer Service (USA) and the Associate Diploma in Public Speaking (LCM), a Certified Trainer for the Disc Profiling System, Certified Trainer for the 7 Habits of Highly Effective People, Certified Six Seconds Associate EQ Trainer and Certified Stress Management Consultant. She has also attained ACTA certification awarded by WDA. She was also one of the recipients of CSC (Civil Service College) Trainer Excellence Award 2012.
You will be redirected to the Skilleto training management platform. Please log in to or create your Skilleto account to proceed with your registration. Thank you.
Please fill up the spreadsheet and email it to enquiries@eontraining.com.sg.
What does being assertive mean, compared to being aggressive or passive? Learn how these 3 can affect you and your working relationships.
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