Time and Stress Management Skills
CONFIRMED
With only a limited amount of working hours per day, no one can afford to waste the hours away or risk a burnout. Learn to manage your time today.
Course Code/ID: CRS-N-0042334
"Can we manage time? The answer is “No” as our time is fixed. There is no way that we can stretch the time we have to enable us to do more things. So what are we talking when we talk about time management? In this course, we emphasise two key points: managing ourselves and managing the activities in our lives. By picking up the techniques and strategies on managing ourselves and activities, it will help us to reduce stress as we can have more in control of the situation."
“I don’t have time!” How often have we heard these words? We have even said it ourselves. Take a moment and reflect. How often have we wasted our time away without realising it? Thus, a better understanding and awareness of how we spend our time and learning the technique to help us improve our time management would help us to be more focused and spend our time productively. After all, time is a scarce and valuable resource.
After the workshop, you will be able to:
- recognise stress and its impact on you
- apply the techniques to manage
yourself in order to reduce stress, work effectively in the situation
you are in and enjoy what you do - apply the techniques for managing your time and identify when they can be used
- discover how being assertive and managing the expectations of others can help you to gain more time
Outline
- Introduction to Stress
– Stress and its impact on you
– What are the stress signals?
– How are stress and time management related?
– Can we really manage time? - Managing yourself to reduce stress
– Understand the emotional system to help you reduce stress
– Increase your influence - Identifying the time wasters in your life
- Time (activities) management tools and models to be more effective and get things done
– Understand the psychology and external factors for procrastination
– Overcoming procrastination
– Get organised – the COR steps
– The 80/20 rule
– Gaining focus – urgent vs important
– Weekly planning - Handle interruptions
– Identify persistent offenders
– Time log
– Learning to use the ‘straight’ or ‘soft’ No to persistent offenders
Who should attend?
Executives and supervisors who needs to effectively manage their time and work.
Methodology
Participants are guided through practical steps of the topic with a combination of lectures, case studies and group discussions.
Trainer
Ms Chua Bee Choo has worked in both the private and public sectors. Her main focus of training are on service excellence and personal effectiveness. She has been training adult learners since 1999 and her areas of training include; Customer Service, WITS/IQC, WSQ Courses in customer service, EI Intelligence at work, EI Skills & Handling Difficult Customers, Time Management, Supervising and Coaching Staff for Service Excellence, Working with People of Different Personalities and The 7 Habits of Highly Effective People.
Her strength in customer service comes from her practical experience in dealing with customers at the front counters and call centres, as well as developing and implementing service policies and initiatives; such as setting service standards, conduct service audits, evaluating performance and implementing the integrated rewards system for the organisation.
She holds a Master of Education in Training and Development with the University of Sheffield, Bachelor of Arts (Hons), Diploma in HRD, Associate Diploma in Customer Service (USA) and the Associate Diploma in Public Speaking (LCM), a Certified Trainer for the Disc Profiling System, Certified Trainer for the 7 Habits of Highly Effective People, Certified Six Seconds Associate EQ Trainer and Certified Stress Management Consultant. She has also attained ACTA certification awarded by WDA. She was also one of the recipients of CSC (Civil Service College) Trainer Excellence Award 2012.
