Setting KPIs & Goals for Effective Job Performance

KPIs and goals setting is with the end in mind. Most organisations practice some degree of management by objectives (MBO), some call it strategic thrusts, some call it strategic pillars, some are driven by corporate vision, mission and strategy; yet other organisations adopted variations of the balance scorecard model. Regardless of which business model, management and employees must be equipped with the skills to set clear and aligned key performance indicators and individual staff goals.

From the employee point of view, the connection between their goals, performance and rewards must achieve what is known as the “line of sight” principle.

This workshop will help participants to align understanding of the strategic planning process, use of terminology, the quality of written KPIs and goals, as well as alignment between organisation, departmental and individual KPIs and goals. It will also provide the necessary soft skills to guide supervisors and managers to lead their team towards successful goal achievement.

After the workshop, you will be able to:

• Appreciate the strategic planning process
• Identify relevant and important KPIs
• Align yourself with corporate KPIs and individual accountabilities
• Write clear and SMART goals
• Guide your staff to achieve the goals

Type	Early bird	Normal	Members (Join/renew here)
Fee (S$) excl. of GST	420.00	450.00	390.00
Fee (S$)*	457.80	490.50	425.10
50% UTAP disbursement amount (if eligible)
For ≤ 39 years old	Total Nett Fee Paid x 50% (capped at $250)**
For ≥ 40 years old	Total Nett Fee Paid x 50% (capped at $500)**
*Incl. of 9% GST based on full course fee
**NTUC Starter Members capped at $200

Grants (if applicable)

• Union Training Assistance Programme (UTAP):

  NTUC members enjoy 50% unfunded* course fee support for up to $250 per year when you sign up for courses supported under UTAP. NTUC Members aged 40 and above can enjoy higher funding support at up to $500 per year for courses attended between 1 July 2020 to 31 December 2025. NTUC Starter members can enjoy funding support at up to $200 per year. For more information on how to submit UTAP claims, click here.

  *Unfunded course fee refers to the balance course fee payable after applicable government subsidies. This excludes material fees, registration fees, misc. fees etc.

Mr William Thien is a consultant and trainer with EON Consulting & Training Pte Ltd (EON), a human resource consulting services and training provider providing a wide range of human resource management and development support services to companies in Singapore.

He is a certified Practicing Management Consultant (PMC) with SBACC, a Certified Productivity Consultant (CPC) by SGPC and JPC, a Certified Workplace Learning Specialist (CWLS) by IAL, a Certified Career Advisor (CCA) by WSG, a Certified HR Senior Professional (IHRP-SP) by IHRP and a Senior Professional under the National Training and Adult Education Professional Pathway (TAEPP).

William’s industry experience spans more than 30 years. He has worked in the shipbuilding, engineering and construction as well as the hotel industries. He carries a wide variety of portfolios, including talent acquisition, compensation & benefits, performance management, employee industrial relations / engagement and talent learning & development.

In his consulting and training work, he has worked with organisations in sectors such as healthcare, social service, hospitality, F&B, retail, logistics, sea and air transport, oil and gas, early childhood, and manufacturing in consulting and training projects in the areas of talent attraction, development and retention.

William is the key contributor for The Hands On Guide – Human Resource Manager, Singapore, HR Letters, Forms and Policies, Singapore and co-author of the Singapore chapter of Employment Law Asia published by CCH Asia Pte Ltd. He has also been an editorial advisor of the publication People Strategies.

Contributing back to the community, William has been the inaugural Chairman of the Special Interest Group (Coaching and Mentoring) at IAL’s Adult Education Network. He is also a member of the HR Committee at St Luke’s Hospital.

In recent years, he has been working closely with the Singapore National Employers Federation (SNEF) and various government-supported initiatives to support workforce transformation, job redesign and future-skills development. He has led several Job-Skills Integration (JSIT) projects in collaboration with SNEF to identify future-ready skills aligned to organisational strategies, and has been a pre-approved consultant for multiple PSG-Job Redesign (PSG-JR) projects, helping organisations redesign job roles with the integration of technology for a future-ready workplace.

He has also conducted job redesign workshops for HR professionals in collaboration with SNEF, equipping them with emerging skill sets including workforce analytics and data-driven HR practices. In addition, he has delivered AI implementation sharing sessions at HR Xchange Talks, and conducted AI adoption and implementation training for administrative and support professionals to help organisations leverage AI for productivity and workplace transformation.