(WSQ) Essential Supervisory Skills

Designed for aspiring and new supervisors, this workshop empowers you to step into leadership with confidence. You’ll learn how to inspire teams, build a strong workplace culture, navigate performance challenges, and drive results in service-focused environments.

After this workshop, participants will be able to:

• Recognise the importance of your roles and responsibilities as a Supervisor in alignment with organisational vision and strategic goals
• Adopt appropriate leadership styles and effective practices to lead your team
• Apply effective delegation and empowerment techniques to manage team’s operations
• Build a positive stakeholder-centric culture to enhance team cohesion and drive service excellence
• Analyse team performance issues and identify suitable actions to address the issues

Outline

1. Leadership in a Supervisory Role

• Transition from an Individual Contributor to a Supervisory Role
• Leadership Styles
• Effective Leadership Practices
• Leadership Application

2. Delegation and Empowerment

• Differentiating between Coaching, Delegation & Empowerment
• Understanding Delegation
• Understanding Empowerment

3. Building a Positive Culture to Lead

• Identifying Key Stakeholders & Their Needs
• Demonstrate Empathy Through Active Communication
• Recognising Efforts & Showing Appreciation

4. Diagnose Team Performance for Improvement

• Performance Analysis Flowchart
• Performance Analysis for Improvement

	Individual/Non-SME, PR, and SC aged 21-39 years		MCES, SC aged 40 and above		SME-sponsored (ETSS) SC/PR, any age
	Up to 50% baseline subsidy		Up to 70% subsidy
	Without GST (S$)	With GST (S$)*	Without GST (S$)	With GST (S$)*	Without GST (S$)	With GST (S$)*
Original Fee	410.00	446.90	410.00	446.90	410.00	446.90
After Subsidy	205.00	241.90	123.00	159.90	123.00	159.90
	90% SFEC disbursement amount (if eligible)
90% Payout	–	–	–	–	110.70	–
Actual Cost	–	–	–	–	12.30	49.20
* 9% GST is based on full course fee

Grants (if applicable)

Individuals

• SkillsFuture Credit (SFC): Please refer to the following guides on how to claim your SkillsFuture Credit.
  Mobile  |  PC
• WSS Funding: Singapore Citizen aged 30 and above, earning $2,500 or less per month are eligible for Training Commitment Award (TCA) of up to $1,000 for courses attained during eligibility period. Click here to find out your eligibility.
• MCES Funding: Singapore Citizen aged 40 and above.
• Post-Secondary Education Account (PSEA): For individuals below 31 years old. Please click here for how to claim your PSEA funds. For the step-by-step guide on submitting PSEA Withdrawal Form, click here.

Organisations

• Enhanced Training Subsidy for Small Medium Enterprises (ETSS): If your business meets SME criteria, you are eligible to enjoy up to 70% in Enhanced Training Support for SMEs (ETSS) for any SC or PR employee that you sponsor for training, on top of baseline subsidies.
• Absentee Payroll: You can now easily apply for absentee payroll through the Enterprise Job Skills (EPJS) Portal. Sponsoring employers of Singapore Citizens aged 30 and above, earning $2,500 or less per month, are eligible for AP at up to 95% of trainee’s basic hourly salary, capped at $13 per hour. Click here for more information.
• SkillsFuture Enterprise Credit (SFEC): Eligible companies can benefit from an additional 90% funding support from their out-of-pocket training expenses. Find out if your company is eligible here.

For more information on all training subsidies for employers: Funding information

For more information on self-sponsored training: Funding information

Ms Delphinium Sim has over 20 years of experience working with a diverse range of organisations, from ST Electronics to the Ministry of Health, supporting their HR and L&OD journeys. Passionate about creating practical and impactful solutions, she has designed and implemented HR frameworks and workplace learning initiatives, particularly for SMEs. Her experience includes leveraging structured On-the-Job Training to drive business transformation, as well as leading HRIS projects to ensure organisations have the right systems to support their growth.

Today, as a solopreneur, Delphinium continues to be a trusted partner to SMEs, championing professional and ethical HR practices through bespoke consultancy and workshops. She is committed to helping organisations build stronger, more effective teams and create better workplaces, guided by her philosophy: “Making Workplaces Great | Helping You Become Great”