(WSQ) Competency-Based Interview & Selection

For an organisation to remain successful, build the right culture and reduce excessive people issues, it is critical to have an effective hiring process. To do so, interviewers need to be trained to ensure careful selection of the right candidate for the jobs. In addition, with the impending move by the government to enshrine fair employment guidelines into workplace anti-discriminatory laws, it becomes necessary that the interviewers carry out their hiring roles in accordance to fair employment practices.

This workshop aims to equip HR practitioners and hiring managers with skills on how to identify relevant selection criteria, carry out competency-based interviews and selection, and document hiring decisions properly.

At the end of the programme, participants will be able to:

• Identify selection criteria for hiring the right candidate based on organisational and job requirement
• Review curriculum vitae (CVs) to shortlist appropriate candidates for interviewing
• Apply competency-based interview techniques to gather information for making hiring decision
• Manage the interview process with confidence and engage the candidates appropriately
• Record their hiring decision clearly and appropriately in compliance to fair employment practices

Outline

1. Importance of Quality Recruitment

• How is recruitment linked to effective organisational development, culture building and performance
• What are the top hiring mistakes
• What are the costs for wrong hire

2. Overview of the Recruitment Process

• What are the strategies for effective recruitment
• What is a typical recruitment & selection procedure
• What to include in an interview plan
• What is the role of the interviewer

3. Identification of Selection Criteria

• How to determine appropriate selection criteria based on organisational and job requirement

4. Competency-Based Interview Approach

• What are the benefit of such an approach over traditional interview
• What are the characteristics of such an approach

5. Screening & Preparing

• How to review through Curriculum Vitaes (CVs) to shortlist suitable candidates for interview
• What to prepare for the interview and to answer candidates’ questions

6. The Art of Interviewing

• What are the interview questions to ask for gathering relevant information for making hiring decision
• How to probe candidates to establish better clarity of their past work experience
• What to observe and listen for during the interview for effective assessment of the candidate’s suitability

7. Making Selection Decision

• How to evaluate and compare the candidates objectively based on the information gathered

8. Other Important Considerations During Recruitment & Selection

• What is the Fair & Progressive Employment Practices
• How does the Fair & Progressive Employment Practices impact the interview and selection process
• How are the important “do’s” and “don’ts” to comply with the Fair & Progressive Employment Practices
• Why is documentation of the interview and selection process so important

	Individual/Non-SME, PR, and SC aged 21-39 years		MCES, SC aged 40 and above		SME-sponsored (ETSS) SC/PR, any age
	Up to 50% baseline subsidy		Up to 70% subsidy
	Without GST (S$)	With GST (S$)*	Without GST (S$)	With GST (S$)*	Without GST (S$)	With GST (S$)*
Original Fee	640.00	697.60	640.00	697.60	640.00	697.60
After subsidy	320.00	377.60	192.00	249.60	192.00	249.60
90% SFEC disbursement amount (if eligible)
90% payout	–	–	–	–	172.80	–
Actual cost	–	–	–	–	19.20	76.80
* 9% GST is based on full course fee

Grants (if applicable)

Individuals

• SkillsFuture Credit (SFC): Please refer to the following guides on how to claim your SkillsFuture Credit.
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• WSS Funding: Singapore Citizen aged 30 and above, earning $2,500 or less per month are eligible for Training Commitment Award (TCA) of up to $1,000 for courses attained during eligibility period. Click here to find out your eligibility.
• MCES Funding: Singapore Citizen aged 40 and above.
• Post-Secondary Education Account (PSEA): For individuals below 31 years old. Please click here for how to claim your PSEA funds. For the step-by-step guide on submitting PSEA Withdrawal Form, click here.

Organisations

• Enhanced Training Subsidy for Small Medium Enterprises (ETSS): If your business meets SME criteria, you are eligible to enjoy up to 70% in Enhanced Training Support for SMEs (ETSS) for any SC or PR employee that you sponsor for training, on top of baseline subsidies.
• Absentee Payroll: You can now easily apply for absentee payroll through the Enterprise Job Skills (EPJS) Portal. Sponsoring employers of Singapore Citizens aged 30 and above, earning $2,500 or less per month, are eligible for AP at up to 95% of trainee’s basic hourly salary, capped at $13 per hour. Click here for more information.
• SkillsFuture Enterprise Credit (SFEC): Eligible companies can benefit from an additional 90% funding support from their out-of-pocket training expenses. Find out if your company is eligible here.

For more information on all training subsidies for employers: Funding information

For more information on self-sponsored training: Funding information

Ms Susan Fong brings with her more than 20 years of working experience in the field of Human Resource Management and Development. Her experience spans industries such as telecommunications, market research, information technology, and healthcare. She has held management positions in various organizations and is currently an HR consultant, leadership trainer, and ICF Associate Certified Coach.

In addition to being a certified facilitator, Susan holds the prestigious title of Senior Professional with the Institute of Human Resource Professionals. She is also a Transformative Co-Creative Professional Coach (TCPC), having attended and partially completed the immersive ICF Accredited Level 2 Transformative Co-Creative Professional Coach (TCPC) Program.

Having been in the role of a Senior HR Practitioner with leadership responsibilities, Susan is able to share and impart her knowledge in areas such as interviewing skills, performance management, and people management. Her interests lie in leadership, personal and interpersonal development. As a certified facilitator, she has conducted programs such as 7 Habits of Highly Effective People, Leadership Development under Development Dimensions International, Competency-Based Interview, Performance Management, and teambuilding retreats.

She is also certified as a DISC Behavioural Consultant, NLP Practitioner, Enneagram profiling user, ACTA certified, and Associate Certified Coach. Some of her clients include Deloitte Consulting, Touch Community Services, British-American Tobacco, John Wiley and Sons, Maritime Port Authority, Pan Pacific Hotel, and hospitals such as Singapore General Hospital, Ng Teng Fong Hospital, and more.

As an HR consultant, Susan has helped clients improve HR processes such as employee engagement, performance management, recruitment, development, staff retention, and mentoring, enabling organizations to hire, develop, motivate, and retain employees more effectively. In the last two years, she has provided HR consultancy services to organizations like MYWorld and New Life Community Service.

Susan holds a Bachelor of Business in Business Administration (Distinction Award) from RMIT University and a Graduate Diploma in Personnel Management (Bronze Award) from the Singapore Institute of Management. She is a Certified Professional with the Institute of Human Resource Professionals (IHRP).

Her passion lies in adding value to people and organizations by enhancing people engagement practices. She firmly believes that engaged employees are a key pillar to organizational success.