Essential Management Skills

Learn to balance your people and task skills through methods of conflict management, effective delegation, idea generation and effective communication.

Course Code/ID: CRS-N-0028024

Are you experiencing challenges to engage, motivate and inspire your team? How can you achieve results for your team, department and organisational goals through the activities and performance of your team members? Are you able to juggle your people and task skills?

Develop your managerial competencies to harness your team members’ potential and enhance your managerial roles and responsibilities.

After this workshop, you will be able to:

  • explore the process of getting tasks done through tasks achievement process
  • develop your management style to manage your team members
  • demonstrate delegation without delegating away your responsibilities
  • identify your communication style through thinking styles and building trust in teams
  • apply the innovative GROW process for continuous improvement
  • understand conflict handling styles and how to manage and resolve conflicts


  • Managing Task Achievement
    – The Task Achievement Process:
       * Preparation
       * Organisation
       * Implementation
       * Evaluation
    – Developing priorities for development
    – Task achievement: Action Plan
  • Managing People
    – Understanding management styles
    – Influences on management styles
    – Adapting your management style
    – Applying appropriate management styles to manage team members
  • Delegation
    – Four RIGHT steps to delegation
    – Explore why managers fail to delegate or over-delegate
    – How to delegate effectively to the right team member
    – Five steps to successful delegation
  • Planning for Innovation – G.R.O.W.
    – Growing your ideas with idea generating techniques
    – Reinstating your ideas: BUDS
    – Overthrowing blockages / risks in your ideas
    – Working out the prototype
  • Improving Communication
    – Assessment on self awareness
    – Explore the effect of communication on building trust in teams
    – Determine the appropriateness of the type of communication in different situations
    – Identify ways of improving communication in teams
  • Managing Conflict
    – Common causes of conflict
    – Conflict between individuals / groups of people and within a group of people
    – Assessment: What is your conflict management style?
    – Strategies to deal with conflict: Mediation Process
  • Action Plan
    – How to be an effective manager by managing yourself and others?

Who should attend?

Anyone involved in people management, this could be managers relatively new to the role or more experienced managers wanting to review and enhance existing skills to become more effective managers.


Participants are guided through practical steps of the topic with a combination of lectures, group discussions, case studies, interactive learning activities, role play, reflection, experiential activities, video clips and assessments.


Ms Katherine Chua received her Master of Arts in Human Resource Development with The George Washington University in 2009, a Bachelor degree in Education and Training with The University of Melbourne in 2002, Diploma in Training and Development Management awarded by the Singapore Institute of Management and the Diploma in Training Management by the Institute of Personnel and Development (IPD, UK) in 1995.  She has completed the ACTA (Advanced Certificate in Training and Assessment Programme) Certification certified by the Workforce Development Agency in 2005. She is a certified DISC Personality Profiler and Instructional Designer.

Katherine has lectured for several years to Executive Secretarial students on subjects like Business Practice, Office Administration and Business Communication. In 2006, she was invited by the Singapore’s Ministry of Foreign Affairs for their Initiative for their ASEAN Integration (IAI) initiative to conduct a five day Train the Trainers: Training Methodologies workshop in Hanoi, Vietnam. In 2007, she was involved in the training on “The Negotiation Skills for Managers” to Flextronics in Singapore and China, and in 2008 to Astro Malaysia.  She has conducted many programmes in the areas of Train the Trainers course comprising of Effective Instructor, Coaching, On the Job Training, and many WSQ programmes on Customer Service and Employability Skills System.

As an advocate for lifelong learning, Katherine approaches training by engaging and involving learners in the adult learning process, ensuring learners’ commitment to transfer learning back to the workplace and even in their personal life, and making learning fun!

Essential Information