Problem Solving & Decision Making

• Identify problems and “occurrences”
• Engage the respective stakeholders
• Identify root causes
• Use the Fishbone diagram to solve problems
• Apply “user-experience” to stay focused and specific
• Understand the importance of a committed action-planning
• Understand how to coach and innovate as you solve problems

Outline

• Introduction to Problem Solving
  – Mountain or a Molehill: identifying the problem
  – Stakeholders in a situation and their roles when faced with a problem

• Getting to the Root of the Problem
  – Landscape of current issues
  – Root-causes: 5W+1H
  – Fishbone Diagram: relevant use through engagement and probing techniques

• A Step Closer to a Solution
  – Engaging “User-Experience” for a more realistic solution
  – Problem-solve with 5Ps: Purpose, People, Price, Pace and Plans

• Ensuring Non-recurrence
  – Myth or mystery?

• Taking on the Problem Together
  – Committed action-orientation: team ownership and accountability
  – Ownership through KPIs and Performance Management

• What Comes After?
  – How to eliminate problems through coaching
  – Sustaining problem elimination
  – How does innovation come into play?

Type	Early bird	Normal	Members (Join/renew here)
Fee (S$) excl. of GST	390.00	420.00	360.00
Fee (S$)*	425.10	457.80	392.40
50% UTAP disbursement amount (if eligible)
For ≤ 39 years old	Total Nett Fee Paid x 50% (capped at $250)**
For ≥ 40 years old	Total Nett Fee Paid x 50% (capped at $500)**
*9% GST is based on full course fee
**NTUC Starter Members capped at $200

Grants (if applicable)

• Union Training Assistance Programme (UTAP):

  NTUC members enjoy 50% unfunded* course fee support for up to $250 each year when you sign up for courses supported under UTAP. NTUC Members aged 40 and above can enjoy higher funding support at up to $500 per year for courses attended between 1 July 2020 to 31 December 2025. NTUC Starter members can enjoy funding support at up to $200 per year. For more information on how to submit UTAP claims, click here.

  *Unfunded course fee refers to the balance course fee payable after applicable government subsidies. This excludes material fees, registration fees, misc. fees etc.