Are you tired of continually putting out fires and addressing surface-level symptoms, only for them to flare up again later? What if there was a way to delve deep into the heart of a problem, uncover its root causes, and transform sparks into beacons of progress?
In this course, we’re not just teaching you how to solve problems—we’re revolutionizing the way you approach them. Through engaging stakeholder involvement, root cause analysis tools like the Fishbone Diagram, and a focus on user-experience principles, you’ll learn to dissect problems from every angle and craft solutions that are not only effective but transformative.
After the workshop, learner will be able to:
- Identify problems and “occurrences”
- Engage the respective stakeholders
- Identify root causes
- Use the Fishbone diagram to solve problems
- Apply “user-experience” to stay focused and specific
- Understand the importance of a committed action-planning
- Understand how to coach and innovate as you solve problems
Outline
- Introduction to Problem Solving
– Mountain or a Molehill: identifying the problem
– Stakeholders in a situation and their roles when faced with a problem
- Getting to the Root of the Problem
– Landscape of current issues
– Root-causes: 5W+1H
– Fishbone Diagram: relevant use through engagement and probing techniques
- A Step Closer to a Solution
– Engaging “User-Experience” for a more realistic solution
– Problem-solve with 5Ps: Purpose, People, Price, Pace and Plans
- Ensuring Non-recurrence
– Myth or mystery?
- Taking on the Problem Together
– Committed action-orientation: team ownership and accountability
– Ownership through KPIs and Performance Management
- What Comes After?
– How to eliminate problems through coaching
– Sustaining problem elimination
– How does innovation come into play?
