Mindfulness in Customer Service
Ensure adaptable, flexible and creative customer service employees through the practice of mindfulness. Improve productivity and customer satisfaction.
Course code: CRS-N-0048935
Date: 17 Jun 2021
Status: –
Early bird date in brackets
Fees are inclusive of 7% GST
Problems are never-ending; but when you come across them, how do you go about resolving them? Do you dive right in, or do you first assess all possibilities that might have caused them?
The failure to resolve a problem might cause issues to snowball into situations that are tricky and tedious to manage. Therefore, settling on the most suitable course of action requires careful assessment and the involvement of respective stakeholders, who will play the key roles in making the final decisions in order to move the situation forward.
After the workshop, you will be able to:
Managers, team leads and executives who have to solve problems and make decisions in their jobs.
Participants will be guided through the topic with a combination of brainstorming and discussions, experiential games, illustrations, videos, case-studies, role-play and scenario planning.
Ms Deborah Tan specialises in organisational transformation and has been assisting key stakeholders of organisations to identify real problems and their root-causes, before and during the programs, and bring proactive measures to support them at post-training stages.
Her strengths in infusing Innovation & Creativity into workplace competencies start and end simple, into topics such as Leadership, Team Mindset, Performance Management Systems and Problem-solving/Decision-making. Trainees greatly appreciate her warm and realistic engagement skills and her honest sharing of successes and failures alike. Due to her energetic and lively personality, her classroom normally comes alive with experiential activities, analogies, videos, and is abuzzed with discussions.
You will be redirected to the Skilleto training management platform. Please log in to or create your Skilleto account to proceed with your registration. Thank you.
Please fill up the spreadsheet and email it to enquiries@eon.com.sg.
Ensure adaptable, flexible and creative customer service employees through the practice of mindfulness. Improve productivity and customer satisfaction.
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EON Consulting & Training Pte Ltd was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore.
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