Develop Your Assertiveness


What does being assertive mean, compared to being aggressive or passive? Learn how these 3 can affect you and your working relationships.

Course Code/ID: CRS-N-0048541

Is the lack of assertiveness keeping you from fulfilling your potential and reaching your goals? Is assertiveness a people skill and quality you would like to acquire to naturally attract people to respond to you positively?

Many of us do know that being assertive means having a greater sense of self-worth and confidence without being aggressive. However, we may not know what is involved in assertive interactions. In this programme, we will be exploring two aspects of assertive interactions, namely assertive curiosity and ambition.

After the workshop, you will be able to:

  • communicate effectively using assertive techniques
  • adopt assertive curiosity in learning things about other people or what other people think and maximise opportunity in business
  • avoid confrontation by adopting assertive thinking and optimise results for team success


  • Define assertiveness
    – The 4 types of communication styles
    – Understanding the psychology of assertiveness
    – Components of assertiveness
    – Developing effective assertive techniques
  • Maximise assertive curiosity in business
    – Adopting an attitude of curiosity
    – Essential elements of assertive curiosity
    – Communication etiquette
    – Providing constructive criticism feedback
  • Maximise results with assertive ambition
    – Develop assertive thinking and intrinsic motivation
    – 4 leadership tactics to create assertive ambition within your team

Who should attend?

This programme is for everyone who wants to develop their assertive skills to maximise results and achieve business success.


This is a highly interactive workshop with mini-lectures, small group discussions, presentations, workplace activities and video-clips. Each participant will complete a communication style quiz of himself/herself. The results will assist him/her to understand how they naturally interact with others and reduce the less effective interaction.

Ms Susan Lim has 20 years of teaching and training experience in Singapore, Malaysia, Thailand and Myanmar, and aspires to make a difference in the lives of both the youths and adults. She believes in living above the line to create personal power and is future-oriented. She inspires connections between personal and professional goals, and committed to empower people to exceed their personal best.

Susan’s academic credential includes a Master of Education from the University of Melbourne, a Post-Graduate Diploma in Education from the National Institute of Education (NIE) and Bachelor of Science from the National University of Singapore. She is also a DISC Certified Human Behaviour Consultant in Human Behaviour Science, an ACTA Certified Trainer and Assessor, and Workplace Big Five Profile Certified Consultant.

Her extended training experience has inspired countless youth, teachers and adults. In 2012, she was awarded the Outstanding Teacher Mentor and Outstanding Contribution Award for Teaching and Learning, Professional Development in Swiss Cottage Secondary School. In 2014, she pioneered teacher training for a Singapore institution in Yangon and still works closely with them to deliver customised learning solutions for corporate clients. Her love and enthusiasm for learning is limitless and impacting lives beyond Singapore.

Essential Information