Effective Email Writing

Course code: TGS-2020500531

We write emails daily to correspond with others. However, miscommunication happens, and we need to know how to prevent that.

Date: 21 Sep 2021


Available Dates
Course Fees
  • Early Bird (EB) S$363.80

    Early bird date in brackets

  • Normal S$417.30
  • Members S$321.00

    Fees are inclusive of 7% GST

Has writing an email ever got you scratching your head, trying to figure out how best to make your reader understand you from the get-go? Does this take up too much of your time?

Succeed at work by improving on your email writing techniques. Save time, build relationships and communicate effectively with the people you work with by mastering the language and strategies of effective email writing.

After the workshop, you will be able to:

  • write clear and well-structured professional emails
  • save time by communicating appropriately from the outset
  • create a positive impact with your customers, suppliers and colleagues
  • avoid frustrating others with email overload
  • write with impact and capture your reader’s attention


  • Importance of email writing
    – Why email?
    – Determine when and why to choose email as your method of communication
  • Basics of email etiquette
  • Structuring your emails
    – What does an effective business email look like?
    – How to structure your emails and deliver your message
    – Who are you writing to? Consider your audience and the outcome you hope to achieve
  • Organising your content
    – Avoid verbose and wordy emails
  • Be aware of tone
    – Are you concise enough without being unhelpful or offensive?
    – Choice of words
  • Punctuation essentials
    – Avoiding grammatical, punctuation and spelling mistakes
Who should attend?

Working professionals who need to know how to write effective, clear and concise emails.


This course takes an interactive and hands-on approach with mini-lectures, group discussions, pair work, writing tasks, peer editing and trainer feedback.


Ms Catherine Michael is an enthusiastic, resourceful and engaging trainer with 15 years of experience in the academic and corporate world. She holds a Bachelor’s Degree in Business Management, Specialist Diploma in Counselling Psychology/Counselling, Cambridge International Diploma for Trainers and an Advanced Certificate in Training and Assessment Certification.

Her specialisation is in conducting teambuilding sessions, effective communication skills, and professional writing skills for working adults and youth. Catherine is a patient and passionate trainer who can engage her audience with ease. She utilises her unique brand of humour to instil a desire in participants to learn and captures their attention with her passion for the topics that she teaches. Having had extensive experience with adults and youth, she has a vivacious way of getting them to believe in their potential to learn and overcome the odds.

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