Effective Email Writing

Course code: CRS-N-0028053

We write emails daily to correspond with others. However, miscommunication happens, and we need to know how to prevent that.
  • Grants: SDF / SFC
  • 9am - 5pm
  • #03-200, Marina Square, S039594

Date: TBA


Available Dates
  • TBA (EB: TBA)
Course Fees
  • Early Bird (EB) S$363.80

    Early bird date in brackets

  • Normal S$417.30
  • Members S$321.00

    Fees are inclusive of 7% GST

We use email at the workplace every day. But it often fails to be the effective communication tool it is set out to be. Wrong salutation, poor sentence structure, badly organised text and lack of knowledge of email netiquette can result in miscommunication or disrupt workflows in the office.

This course addresses these issues so that you can write better emails at the workplace.

After the workshop, you will be able to:

  • write reader-centric emails
  • organise and structure emails logically
  • use appropriate tone and language to communicate meaning effectively
  • observe email netiquette professionally


  • Formatting workplace email
  • Getting readers’ attention
    – Distribution list
    – Subject line
  • Organising contents
    – Use of paragraphs, listing, tables and sub-headings
    – Writing plans for different purposes
  • Using correct language and appropriate tone
    – Formal and informal style
    – Plain English
    – Concise messages
    – Rapport building
    – Word choice
    – Right grammar
  • Observing email netiquette
Who should attend?

Administrative and support staff who need to write and reply emails every day.


This course takes an interactive and hands-on approach with mini-lectures, group discussions, card activity, quizzes, writing tasks, peer editing and trainer feedback.


Ms Audrey Lai has been a corporate trainer for the past 15 years, specialising in business communication and English language training.

She has designed and delivered business communication courses to corporate executives from different levels. These courses range from business correspondences (emails, letters and minutes), grammar for business English, proofreading and editing to dictionary skills for speaking and writing.

She holds a Master of Education (English Language) from the Nanyang Technological University, a Bachelor of Arts and a Diploma in Management Studies. She also has a Certificate in Teaching English as a Second Language (TESL) and an Advanced Certificate in Training and Assessment (ACTA).

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