Effective Email Writing

We use email at the workplace every day. But it often fails to be the effective communication tool it is set out to be. Wrong salutation, poor sentence structure, badly organised text and lack of knowledge of email netiquette can result in miscommunication or disrupt workflows in the office.

This course addresses these issues so that you can write better emails at the workplace.

After the workshop, you will be able to:

• write reader-centric emails
• organise and structure emails logically
• use appropriate tone and language to communicate meaning effectively
• observe email netiquette professionally

Outline

• Formatting workplace email
• Getting readers’ attention
  – Distribution list
  – Subject line
• Organising contents
  – Use of paragraphs, listing, tables and sub-headings
  – Writing plans for different purposes
• Using correct language and appropriate tone
  – Formal and informal style
  – Plain English
  – Concise messages
  – Rapport building
  – Word choice
  – Right grammar
• Observing email netiquette