Effective Email Writing

We write emails daily to correspond with others. However, miscommunication happens, and we need to know how to prevent that.

Course Code/ID: CRS-N-0028053

"This one-day workshop will help participants improve organisational efficiency by writing clear, concise and courteous emails in a professional manner. It covers strategies to convey meaning clearly, build rapport with readers and improve the readability of email messages. It adopts an interactive approach with writing tasks for the participants and trainer feedback."

Ms Audrey Lai, Trainer

We use email at the workplace every day. But it often fails to be the effective communication tool it is set out to be. Wrong salutation, poor sentence structure, badly organised text and lack of knowledge of email netiquette can result in miscommunication or disrupt workflows in the office.

This course addresses these issues so that you can write better emails at the workplace.

After the workshop, you will be able to:

  • write reader-centric emails
  • organise and structure emails logically
  • use appropriate tone and language to communicate meaning effectively
  • observe email netiquette professionally


  • Formatting workplace email
  • Getting readers’ attention
    – Distribution list
    – Subject line
  • Organising contents
    – Use of paragraphs, listing, tables and sub-headings
    – Writing plans for different purposes
  • Using correct language and appropriate tone
    – Formal and informal style
    – Plain English
    – Concise messages
    – Rapport building
    – Word choice
    – Right grammar
  • Observing email netiquette

Who should attend?

Administrative and support staff who need to write and reply emails every day.


This course takes an interactive and hands-on approach with mini-lectures, group discussions, card activity, quizzes, writing tasks, peer editing and trainer feedback.


Ms Audrey Lai has several years of working experience in the public and private sectors: corporate training, education, accounting, project management and banking. She brings with her a wealth of experience working with diverse groups of people, and in different environments and work cultures. For the past 15 years, she has been a corporate trainer, specialising in business communication and English language training.

She has designed and delivered business communication courses to corporate executives from different levels. These courses range from business correspondences (emails, letters and minutes), grammar for business English, proofreading and editing to dictionary skills for speaking and writing. As a believer of life-long learning, she has in-depth understanding of adult learning issues and is always ready to encourage participants to adopt an open and a learning attitude. She enjoys working with participants from diverse professions and facilitating group participation to enhance their business English skills. She brings learning to life, and many have benefited from her subject knowledge, interactive approaches, hands-on tasks and practical examples in the programmes she conducts.

She holds a Master of Education (English Language) from the Nanyang Technological University, a Bachelor of Arts and a Diploma in Management Studies. She also has a Certificate in Teaching English as a Second Language (TESL) and an Advanced Certificate in Training and Assessment (ACTA).

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