Essential Writing Skills for the Workplace

Want to know how to gain attention with your words? Learn how to be more aware of your writing styles and capture the attention you need from your intended audience.

Course Code/ID: CRS-N-0028023

"This two-day workshop takes the participants through the writing process of pre-writing, drafting and editing. It covers techniques on reader-centric approach, contents organisation and sentence structure to write to readers in the appropriate tone. It also explains key business grammar guidelines in a practical and fun way so that participants can edit and proofread their own work to produce clear, concise and professional workplace documents."

Ms Audrey Lai, Trainer

Executives are busy people, and it is important to get their attention in our correspondences quickly.

This course goes through the essential writing skills needed to write clearly and concisely. It also gives you a good grasp of grammar basics to proofread and correct your own work.

After the workshop, you will be able to:

  • construct clear and correct sentences
  • present ideas logically and coherently
  • identify and correct common grammatical and word usage errors
  • write confidently and clearly to achieve the writing purpose


  • The writing process and writer’s block
  • A reader-centric approach
    – Know the reader
    – Consider the purpose
    – Gather the contents
  • Contents and coherence
    – Organise the ideas
    – Build coherence in text
  • Right structure and tone
    – Archaic words and jargon
    – Concise messages
    – Parallel structures
  • Correct grammar
    – Nouns
    – Pronouns
    – Modal verbs
    – Tenses
    – Subject-verb agreement
    – Adjectives
    – Modifiers
    – Spelling
    – Punctuation

Who should attend?

Administrative and support staff who need to improve their writing skills and grammar knowledge in order to write better at the workplace, be it emails, letters or reports.


Participants are guided through practical steps of the topic with a combination of mini-lectures, group discussions, card activities, quizzes, writing tasks, peer editing and trainer feedback.

Practitioner’s Certificate

This is a module under the Practitioner’s Certificate in Business Writing certificate programme.

Participants will receive a Certificate of Attendance after completing the module.

Get the Practitioner’s Certificate in Business Writing now by completing ALL 3 modules under this certificate programme.

Click here to learn more about this certificate programme.


Ms Audrey Lai has several years of working experience in the public and private sectors: corporate training, education, accounting, project management and banking. She brings with her a wealth of experience working with diverse groups of people, and in different environments and work cultures. For the past 15 years, she has been a corporate trainer, specialising in business communication and English language training.

She has designed and delivered business communication courses to corporate executives from different levels. These courses range from business correspondences (emails, letters and minutes), grammar for business English, proofreading and editing to dictionary skills for speaking and writing. As a believer of life-long learning, she has in-depth understanding of adult learning issues and is always ready to encourage participants to adopt an open and a learning attitude. She enjoys working with participants from diverse professions and facilitating group participation to enhance their business English skills. She brings learning to life, and many have benefited from her subject knowledge, interactive approaches, hands-on tasks and practical examples in the programmes she conducts.

She holds a Master of Education (English Language) from the Nanyang Technological University, a Bachelor of Arts and a Diploma in Management Studies. She also has a Certificate in Teaching English as a Second Language (TESL) and an Advanced Certificate in Training and Assessment (ACTA).

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