Essential Writing Skills for the Workplace

Course code: CRS-N-0028023

Want to know how to gain attention with your words? Learn how to be more aware of your writing styles and capture the attention you need from your intended audience.
  • Grants: SDF / SFC
  • 9am - 5pm
  • #03-200, Marina Square, S039594

Date: 28 & 29 May 2020

Status:

Available Dates
  • 28 & 29 May 2020 (EB: 6/5/2020)
  • 20 & 21 August 2020 (EB: 30/7/2020)
  • 5 & 6 November 2020 (EB: 15/10/2020)
Course Fees
  • Early Bird (EB) S$620.60

    Early bird date in brackets

  • Normal S$684.80
  • Members S$577.80

    Fees are inclusive of 7% GST

Professionals in various lines of work have endless ideas floating through their minds, but what happens when they try to convey them through written words? There is a struggle at times to effectively get the buy-in from your audience, and that is what you want to avoid in an ever-changing business landscape.

Develop the professional communication skills that will help you and your team to excel in writing effective business correspondences.

After the workshop, you will be able to:

  • understand the fundamentals of business writing
  • write in a professional manner
  • learn to avoid common mistakes in writing
  • write in a courteous and complete manner that will satisfy your reader
  • create messages that are clear and concise
  • less is more – without the loss of quality
  • further develop your writing for more specialised documents
  • gain greater confidence by becoming more convincing, credible and effective in your communication

Outline

  • Introduction
    – Importance of effective business writing skills
    – Common errors to avoid
    – Defining the purpose of your message
  • Avoid making assumptions
    – Choose concrete and familiar words
    – Beware of obsolete and flowery languages
    – Put action in your verb
  • Clarity and word choice
    – Eliminate unnecessary jargon
    – Choose the language that achieves your goal (of writing)
  • Style and tone
    – Writing with a ‘YOU’ attitude – what it means to be focused on your reader
    – Be empathic, sincere, tactful and thoughtful
    – Confidence in a polite tone
  • Writing concisely
    – Eliminate redundant and wordy expressions
    – Include only the relevant information
    – Avoid unnecessary repetition
  • Usage of proper grammar
    – Learn to do proper content editing
    – Choose the correct words and phrases
    – Proofreading
  • Building rapport with your reader
    – How to empathise with your customers
    – Build trust and relationship through your writing
    – Improve your credibility through your style of writing
  • Format in Business Writing
    – How to write proper subject lines
    – Improve readability for your audience
    – Use appropriate sentence structure and paragraphs
  • Correct writing style
    – Writing up, across and down
  • Ensure completeness
    – Provide only the necessary information
    – How to tend to queries when you do not have all the answers
    – Go the extra mile
Who should attend?

Managers, executives and professionals who need to develop the skills of writing effective business letters, e-mails, memos, reports and proposals.

Methodology

An interactive method will be used throughout the course, which comprises of lectures, group discussions and hands-on exercises.

Practitioner's Certificate

This is a module under the Practitioner’s Certificate in Business Writing certificate programme.

Participants will receive a Certificate of Attendance after completing the module.

Get the Practitioner’s Certificate in Business Writing now by completing ALL 3 modules under this certificate programme.

Click here to learn more about this certificate programme.

Trainer

Ms Catherine Michael is an enthusiastic, resourceful and engaging trainer with 15 years of experience in the academic and corporate world. She holds a Bachelor’s Degree in Business Management, Specialist Diploma in Counselling Psychology/Counselling, Cambridge International Diploma for Trainers and an Advanced Certificate in Training and Assessment Certification.

Her specialisation is in conducting teambuilding sessions, effective communication skills, and professional writing skills for working adults and youth. Catherine is a patient and passionate trainer who can engage her audience with ease. She utilises her unique brand of humour to instil a desire in participants to learn and captures their attention with her passion for the topics that she teaches. Having had extensive experience with adults and youth, she has a vivacious way of getting them to believe in their potential to learn and overcome the odds.

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