Coaching for Performance –
Develop Your People

• Understand what coaching is and how it can support performance management
• Familiarise with common concepts of coaching and how they shape what coaching is today
• Practise essential coaching skills
• Develop your own coaching toolkit

Outline

• What is coaching and how do you display / practise it?
• What coaching is and what it is not

• Psychological Theory of Trust and the Social Exchange Theory of Trust
• The Institutional Theory of Trust, the Relational Theory of Trust, and the Game Theory Approach to Trust

• SMART framework
• OKRs

• Three core needs and motivation
• Maslow’s Hierarchy of Needs

• Build your own and develop it

• Establish accountability, responsibility, expectations and resources
• Aligning company and individual objectives

• Revisiting rewards systems
• Getting the buy-ins from management

• Drawing up an agreement on actionable tasks between individuals and involved stakeholders

• Understand and implement the three components for better emotional investment and connection
• Applying elements within coaching

Type	Early bird	Normal	Members (Join/renew here)
Fee (S$) excl. of GST	380.00	410.00	350.00
Fee (S$) incl. of 9% GST	414.20	446.90	381.50
50% UTAP disbursement amount (if eligible)
For ≤ 39 years old	Total Nett Fee Paid x 50% (capped at $250)**
For ≥ 40 years old	Total Nett Fee Paid x 50% (capped at $500)**
*9% GST is based on full course fee
**NTUC Starter Members capped at $200

Grants (if applicable)

• Union Training Assistance Programme (UTAP):

  NTUC members enjoy 50% unfunded* course fee support for up to $250 per year when you sign up for courses supported under UTAP. NTUC Members aged 40 and above can enjoy higher funding support at up to $500 per year for courses attended between 1 July 2020 to 31 December 2025. NTUC Starter members can enjoy funding support at up to $200 per year. For more information on how to submit UTAP claims, click here.

  *Unfunded course fee refers to the balance course fee payable after applicable government subsidies. This excludes material fees, registration fees, misc. fees etc.

Ms Michelle Tan is a multilingual, passionate and perceptive learning and development professional who brings a wealth of cross-cultural experience and human-centered insight to her work. With a strong belief in the transformative power of collaboration, she has supported individuals and teams across diverse industries in navigating complexity, building meaningful connections, and unlocking their potential.

Michelle holds a Master’s degree in Organisational Psychology, which underpins her expertise in coaching, facilitation, and leadership development. Her approach is grounded in empathy and clarity—she sees people not only as they are, but as they aspire to be. Whether guiding individuals through personal growth or helping teams align with strategic goals, Michelle is known for her ability to create safe, reflective spaces that foster trust, resilience, and breakthrough thinking. She has worked extensively in multicultural environments, adapting with agility and grace to unfamiliar contexts. Her calm presence, coupled with her ability to hold space for ambiguity and discomfort, has made her a trusted partner in both corporate and community settings.

Michelle’s facilitation style is engaging, intuitive, and deeply attuned to the needs of her participants. She is especially passionate about helping others find clarity in the midst of uncertainty and supporting them in achieving their version of greatness.