(SFw) Develop Team Leaders through Capability Development and Coaching

Learn to identify what your team requires to perform well, coach them towards successful goal achievement, and build up their capabilities.

Course Code/ID: CRS-Q-0035147-LPM

The effectiveness of a manager is highly interlinked with the proficiency and performance of his or her team members. A manager who makes the effort to instil a positive learning culture and regularly seeks to empower team members with new skills will eventually build a high-performing and adaptive team. Team members will also feel greatly valued, engaged and equipped to do their jobs, making it easier for the manager to exercise his or her leadership.

This programme is designed to provide leaders and managers with practical insights, a step-by-step guide, and tools that can be used to identify the skills required of their team members and to coach them towards mastery.

At the end of the programme, participants will be able to:

  • establish performance results required of the team
  • use a common coaching model to give timely feedback to team members to steer them towards achievement of team goals
  • identify skills that are needed for the team to succeed
  • develop plans to build up the capabilities of the team


Identifying team roles, responsibilities and skills

  • How to help team members to prioritise important work areas
  • How to set work standards and results for clarity
  • How to identify skills requirement using Skills Framework

Performance management

  • How to identify root cause for employee performance issues
  • How to identify solutions to improve performance
  • How to draft an Individual Development Plan

Building a learning and performance culture

  • What is workplace learning
  • Introduction to workplace learning techniques
  • How to draft a workplace learning plan

The art of coaching

  • Success criteria of a coach
  • Plan and structure a coaching conversation using a common coaching model
  • How to handle various emotions exhibited by the employee during coaching

Evaluate effectiveness of the coaching outcome

  • Self-assessment as a coach
  • How to evaluate coaching success

Who should attend?

  • Aspiring Professionals, Managers and Executives (PMEs) who have yet to lead a team but are interested to be future-ready for the opportunity
  • Managers who are new to leading teams
  • Existing managers who wish to learn structured tools and techniques to build capabilities within their teams
  • Seasoned managers who wish to improve the way they coach and build capability within their teams


The training programme will be delivered through a combination of e-learning, interactive short lectures, class exercises and discussions, case-studies, guided reflection, role plays and various learning activities to achieve the desired learning outcome.

Mode of Assessment

  • Case study
  • Written assessment

Certification Obtained

Upon successfully demonstrating competence in all the knowledge and skills requirements, you will be awarded a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG).

Blended Learning

  • 16.25 hours facilitated workshop
  • 1.75 hours assessment

Essential Information


  • 10 & 11 Oct 2019
  • 19 & 20 Nov 2019


School of Economics and Social Sciences, SMU or similar

Course Fees

WTS Funding: Singapore Citizen aged 35 and above, earning $2,000 or less per month
MCES Funding: Singapore Citizen aged 40 and above
Non-WTS/MCES: Singapore Citizens / Permanent Residents who are not eligible for WTS/MCES funding