(WSQ) Developing & Coaching Teams
for High Performance

The effectiveness of a manager is highly interlinked with the proficiency and performance of his or her team members. A manager who makes the effort to instil a positive learning culture and regularly seeks to empower team members with new skills will eventually build a high-performing and adaptive team. Team members will also feel greatly valued, engaged and equipped to do their jobs, making it easier for the manager to exercise his or her leadership.

This programme is designed to provide leaders and managers with practical insights, a step-by-step guide, and tools that can be used to identify the skills required of their team members and to coach them towards mastery.

At the end of the programme, participants will be able to:

• Establish performance results required of the team
• Use a common coaching model to give timely feedback to team members to steer them towards achievement of team goals
• Identify skills that are needed for the team to succeed
• Develop plans to build up the capabilities of the team

Outline

1. Identifying team roles, responsibilities and skills

• How to help team members to prioritise important work areas
• How to set work standards and results for clarity
• How to identify skills requirement using Skills Framework

2. Performance management

• How to identify root cause for employee performance issues
• How to identify solutions to improve performance
• How to draft an Individual Development Plan

3. Building a learning and performance culture

• What is workplace learning
• Introduction to workplace learning techniques
• How to draft a workplace learning plan

4. The art of coaching

• Success criteria of a coach
• Plan and structure a coaching conversation using a common coaching model
• How to handle various emotions exhibited by the employee during coaching

5. Evaluate effectiveness of the coaching outcome

• Self-assessment as a coach
• How to evaluate coaching success

	Individual/Non-SME, PR, and SC aged 21-39 years		MCES, SC aged 40 and above		SME-sponsored (ETSS) SC/PR, any age
	Up to 50% baseline subsidy		Up to 70% subsidy
	Without GST (S$)	With GST (S$)*	Without GST (S$)	With GST (S$)*	Without GST (S$)	With GST (S$)*
Original Fee	720.00	784.80	720.00	784.80	720.00	784.80
After subsidy	360.00	424.80	216.00	280.80	216.00	280.80
90% SFEC disbursement amount (if eligible)
90% payout	–	–	–	–	194.40	–
Actual cost	–	–	–	–	21.60	86.40
* 9% GST is based on full course fee

Grants (if applicable)

Individuals

• SkillsFuture Credit (SFC): Please refer to the following guides on how to claim your SkillsFuture Credit.
  Mobile  |  PC
• WSS Funding: Singapore Citizen aged 30 and above, earning $2,500 or less per month are eligible for Training Commitment Award (TCA) of up to $1,000 for courses attained during eligibility period. Click here to find out your eligibility.
• MCES Funding: Singapore Citizen aged 40 and above.
• Post-Secondary Education Account (PSEA): For individuals below 31 years old. Please click here for how to claim your PSEA funds. For the step-by-step guide on submitting PSEA Withdrawal Form, click here.

Organisations

• Enhanced Training Subsidy for Small Medium Enterprises (ETSS): If your business meets SME criteria, you are eligible to enjoy up to 70% in Enhanced Training Support for SMEs (ETSS) for any SC or PR employee that you sponsor for training, on top of baseline subsidies.
• Absentee Payroll: You can now easily apply for absentee payroll through the Enterprise Job Skills (EPJS) Portal. Sponsoring employers of Singapore Citizens aged 30 and above, earning $2,500 or less per month, are eligible for AP at up to 95% of trainee’s basic hourly salary, capped at $13 per hour. Click here for more information.
• SkillsFuture Enterprise Credit (SFEC): Eligible companies can benefit from an additional 90% funding support from their out-of-pocket training expenses. Find out if your company is eligible here.

For more information on all training subsidies for employers: Funding information

For more information on self-sponsored training: Funding information

Mr Stanley Teo is an accomplished professional with over 23 years of experience in ESG & sustainability reporting, carbon accounting, asset enhancement, crisis management and people development.

During his tenure as Deputy Director within the Public Service, Stanley led and managed teams responsible for asset management and engineering excellence for over $10 Billion worth of commercial properties in Singapore. Stanley’s deep focus on green building has made him a recognized expert on sustainability initiatives. He successfully achieved key targets set for PSTLES and GreenGov.SG to de-carbonize and seek new renewable energy sources.

As a certified Executive Coach by the International Coaching Federation, he has been instrumental in training and coaching organizations and businesses across Asia, helping to propel their teams towards sustainable leadership and long-term business strategy.

Stanley’s strong leadership skills and dedication to process innovation and productivity have earned him numerous awards, most notably the Pingat Kepujian Medal by the Republic of Singapore. He has also hosted bilingual learning workshops with the Federal Merchants Association Singapore on various topics relating to digitalization, automation, and retail transformation.

Ms Michelle Tan is a multilingual, passionate and perceptive learning and development professional who brings a wealth of cross-cultural experience and human-centered insight to her work. With a strong belief in the transformative power of collaboration, she has supported individuals and teams across diverse industries in navigating complexity, building meaningful connections, and unlocking their potential. 

Michelle holds a Master’s degree in Organisational Psychology, which underpins her expertise in coaching, facilitation, and leadership development. Her approach is grounded in empathy and clarity—she sees people not only as they are, but as they aspire to be. Whether guiding individuals through personal growth or helping teams align with strategic goals, Michelle is known for her ability to create safe, reflective spaces that foster trust, resilience, and breakthrough thinking. She has worked extensively in multicultural environments, adapting with agility and grace to unfamiliar contexts. Her calm presence, coupled with her ability to hold space for ambiguity and discomfort, has made her a trusted partner in both corporate and community settings. 

Michelle’s facilitation style is engaging, intuitive, and deeply attuned to the needs of her participants. She is especially passionate about helping others find clarity in the midst of uncertainty and supporting them in achieving their version of greatness.