(WSQ) Essential Supervisory Skills

Designed for aspiring and new supervisors, this workshop empowers you to step into leadership with confidence. You’ll learn how to inspire teams, build a strong workplace culture, navigate performance challenges, and drive results in service-focused environments.

After this workshop, participants will be able to:

• Recognise the importance of your roles and responsibilities as a Supervisor in alignment with organisational vision and strategic goals
• Adopt appropriate leadership styles and effective practices to lead your team
• Apply effective delegation and empowerment techniques to manage team’s operations
• Build a positive stakeholder-centric culture to enhance team cohesion and drive service excellence
• Analyse team performance issues and identify suitable actions to address the issues

Outline

1. Leadership in a Supervisory Role

• Transition from an Individual Contributor to a Supervisory Role
• Leadership Styles
• Effective Leadership Practices
• Leadership Application

2. Delegation and Empowerment

• Differentiating between Coaching, Delegation & Empowerment
• Understanding Delegation
• Understanding Empowerment

3. Building a Positive Culture to Lead

• Identifying Key Stakeholders & Their Needs
• Demonstrate Empathy Through Active Communication
• Recognising Efforts & Showing Appreciation

4. Diagnose Team Performance for Improvement

• Performance Analysis Flowchart
• Performance Analysis for Improvement

	Individual/Non-SME, PR, and SC aged 21-39 years		MCES, SC aged 40 and above		SME-sponsored (ETSS) SC/PR, any age
	Up to 50% baseline subsidy		Up to 70% subsidy
	Without GST (S$)	With GST (S$)*	Without GST (S$)	With GST (S$)*	Without GST (S$)	With GST (S$)*
Original Fee	410.00	446.90	410.00	446.90	410.00	446.90
After Subsidy	205.00	241.90	123.00	159.90	123.00	159.90
	90% SFEC disbursement amount (if eligible)
90% Payout	–	–	–	–	110.70	–
Actual Cost	–	–	–	–	12.30	49.20
* 9% GST is based on full course fee

Grants (if applicable)

Individuals

• SkillsFuture Credit (SFC): Please refer to the following guides on how to claim your SkillsFuture Credit.
  Mobile  |  PC
• WSS Funding: Singapore Citizen aged 30 and above, earning $2,500 or less per month are eligible for Training Commitment Award (TCA) of up to $1,000 for courses attained during eligibility period. Click here to find out your eligibility.
• MCES Funding: Singapore Citizen aged 40 and above.
• Post-Secondary Education Account (PSEA): For individuals below 31 years old. Please click here for how to claim your PSEA funds. For the step-by-step guide on submitting PSEA Withdrawal Form, click here.

Organisations

• Enhanced Training Subsidy for Small Medium Enterprises (ETSS): If your business meets SME criteria, you are eligible to enjoy up to 70% in Enhanced Training Support for SMEs (ETSS) for any SC or PR employee that you sponsor for training, on top of baseline subsidies.
• Absentee Payroll: You can now easily apply for absentee payroll through the Enterprise Job Skills (EPJS) Portal. Sponsoring employers of Singapore Citizens aged 30 and above, earning $2,500 or less per month, are eligible for AP at up to 95% of trainee’s basic hourly salary, capped at $13 per hour. Click here for more information.
• SkillsFuture Enterprise Credit (SFEC): Eligible companies can benefit from an additional 90% funding support from their out-of-pocket training expenses. Find out if your company is eligible here.

For more information on all training subsidies for employers: Funding information

For more information on self-sponsored training: Funding information