Essential Supervisory Skills
New to managing a team? Learn to identify your supervisory style and hone your skills for managing your team confidently and effectively.
Course Code/ID: CRS-N-0031736
Management is never an easy job, especially when you are new to it. In the past, you only needed to worry about meeting your key performance indicator (KPI) but now, you are leading an entire team! That comes with a lot of responsibilities and expectations to deal with.
In this programme, we will look at three competencies, enabling the supervisor to optimise his/her performance and be a more competent supervisor.
After the workshop, you will be able to:
- learn a positive and real-world approach to be effective both personally and professionally
- lead through role modelling
Outline
- Get Real!
– Know your supervisory style
– Understand how others view you as a supervisor - Communicate Upward and Downward
– How people of different DISC behavioural style communicate
– Resolve communication barriers
– How to gather and give constructive feedback - Coach
– Career Planning – begin coaching with an end in mind - Delegate
– How to delegate responsibilities effectively
– Identify and motivate chronic underachievers - Encourage Teamwork and Celebrate!
– Develop shared ownership for results
– Manage, not micromanage
– Leverage on diversity
– Celebrate team and team members’ accomplishments and exceptional performance
Who should attend?
Team leaders or supervisors aspiring to increase personal effectiveness as they take on the supervisory role in the organisation.
Methodology
This is a highly interactive workshop with mini-lectures, small group discussions, presentations, workplace activities and video-clips. Participants are expected to contribute actively to achieve maximum learning impact.
Trainer
Ms Susan Lim has 20 years of teaching and training experience in Singapore, Malaysia, Thailand and Myanmar, and aspires to make a difference in the lives of both the youths and adults. She believes in living above the line to create personal power and is future-oriented. She inspires connections between personal and professional goals, and committed to empower people to exceed their personal best.
Susan’s academic credential includes a Master of Education from the University of Melbourne, a Post-Graduate Diploma in Education from the National Institute of Education (NIE) and Bachelor of Science from the National University of Singapore. She is also a DISC Certified Human Behaviour Consultant in Human Behaviour Science, an ACTA Certified Trainer and Assessor, and Workplace Big Five Profile Certified Consultant.
Her extended training experience has inspired countless youth, teachers and adults. In 2012, she was awarded the Outstanding Teacher Mentor and Outstanding Contribution Award for Teaching and Learning, Professional Development in Swiss Cottage Secondary School. In 2014, she pioneered teacher training for a Singapore institution in Yangon and still works closely with them to deliver customised learning solutions for corporate clients. Her love and enthusiasm for learning is limitless and impacting lives beyond Singapore.
