(WSQ) AI Productivity Tools for Admin Professionals

Administrative work is being reshaped by generative AI faster than most professionals can keep up. This one-day, hands-on WSQ workshop shows admin professionals how to put free AI tools — ChatGPT, Microsoft Copilot, Claude and Google Gemini — to work on the tasks that fill their day: drafting emails and letters, summarising documents and meeting minutes, cleaning and analysing data, and preparing reports. No coding and no prior AI experience are needed.

Built for the Singapore workplace, every concept is practised on real admin scenarios on the learner’s own laptop — the day is hands-on in every module. Participants learn a reliable way to prompt AI so it works the first time (the P-R-I-C-E framework), a simple way to decide which of their own tasks are worth handing to AI, and how to check AI output before trusting it. By the end of the day each learner has built and presented their own AI work-improvement mock-up, and walks out with a personal prompt library and templates they can use the very next working day.

At the end of the programme, participants will be able to:

• Understand how AI improves productivity and innovation in admin roles
• Spot the admin tasks in your own job where AI can be safely and effectively applied
• Use AI tools to generate solutions that improve efficiency, solve problems and streamline workflows
• Create and present a simple mock up showing an AI enhanced work improvement

Outline

1. Understanding AI in Administrative Work

• What generative AI is, and how it supports productivity and innovation in administrative work
• Common admin tasks where AI can assist — emails, documents, scheduling, minutes and data-related work
• The benefits and the limitations of AI in the workplace — where it genuinely saves time versus where it can go wrong
• Data privacy, confidentiality, bias and human-oversight considerations

2. Common Generative AI Tools

• Overview of the main tools an admin professional can use today — ChatGPT, Microsoft Copilot, Claude and Google Gemini
• Selecting a suitable tool for different workplace tasks — strengths, cost and data-handling posture
• Applying the P-R-I-C-E prompting framework (Persona, Result, Input, Constraints, Example) for reliable results
• Using AI to draft correspondence, summarise documents and minutes, and clean or analyse data

3. Identifying Opportunities for AI Adoption in Work Areas

• Identifying repetitive and high-value admin tasks that are well-suited to AI support
• Evaluating AI use cases against effort, frequency and business value to find safe, high-payoff candidates
• Weighing accuracy, data-privacy and confidentiality risk before adopting an AI use case
• Validating AI-generated output and keeping a human in the loop

4. Participating in Innovation Through AI Solutions

• Developing a simple before/after AI use-case mock-up using the AI Use Case Template
• Documenting the task, the AI tool, the prompt and the expected improvement
• Presenting AI-enabled work improvements to stakeholders with the right presentation aids
• Gathering feedback and planning practical adoption steps

5. Hands-on Practice and Application

• Applying AI tools to realistic Singapore-context administrative work scenarios
• Generating solutions that improve efficiency and streamline workflows
• Creating and sharing an AI-enhanced work-improvement idea
• Developing practical next steps for workplace implementation
• Looking ahead — AI agents that carry out multi-step tasks: what they can and cannot do today, what they cost, and the human-accountability expectations set out in Singapore’s agentic-AI governance framework

	Individual/Non-SME, PR, and SC aged 21-39 years		MCES, SC aged 40 and above		SME-sponsored (ETSS) SC/PR, any age
	Up to 50% baseline subsidy		Up to 70% subsidy
	Without GST (S$)	With GST (S$)*	Without GST (S$)	With GST (S$)*	Without GST (S$)	With GST (S$)*
Original Fee	370.00	403.30	370.00	403.30	370.00	403.30
After Subsidy	185.00	218.30	111.00	144.30	111.00	144.30
	90% SFEC disbursement amount (if eligible)
90% Payout	–	–	–	–	99.90	–
Actual Cost	–	–	–	–	11.10	44.40
* 9% GST is based on full course fee

Grants (if applicable)

Individuals

• SkillsFuture Credit (SFC): Please refer to the following guides on how to claim your SkillsFuture Credit.
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• WSS Funding: Singapore Citizen aged 30 and above, earning $2,500 or less per month are eligible for Training Commitment Award (TCA) of up to $1,000 for courses attained during eligibility period. Click here to find out your eligibility.
• MCES Funding: Singapore Citizen aged 40 and above.
• Post-Secondary Education Account (PSEA): For individuals below 31 years old. Please click here for how to claim your PSEA funds. For the step-by-step guide on submitting PSEA Withdrawal Form, click here.

Organisations

• Enhanced Training Subsidy for Small Medium Enterprises (ETSS): If your business meets SME criteria, you are eligible to enjoy up to 70% in Enhanced Training Support for SMEs (ETSS) for any SC or PR employee that you sponsor for training, on top of baseline subsidies.
• Absentee Payroll: You can now easily apply for absentee payroll through the Enterprise Job Skills (EPJS) Portal. Sponsoring employers of Singapore Citizens aged 30 and above, earning $2,500 or less per month, are eligible for AP at up to 95% of trainee’s basic hourly salary, capped at $13 per hour. Click here for more information.
• SkillsFuture Enterprise Credit (SFEC): Eligible companies can benefit from an additional 90% funding support from their out-of-pocket training expenses. Find out if your company is eligible here.

For more information on all training subsidies for employers: Funding information

For more information on self-sponsored training: Funding information

Mr Derek Tan possesses over 30 years of extensive experience in human resources, having made significant contributions to notable governmental bodies in Singapore, including the Singapore Tourism Board, Central Provident Fund Board, Civil Service College, Ministry of the Environment and Water
Resources, Ministry of Education, and the Public Service Division. His leadership position as Vice President of Resort World Sentosa exemplified his comprehensive expertise within the industry. 

Derek specializes in designing and implementing total rewards systems, performance management frameworks, and competency development initiatives, all of which are crucial for effective job redesign. He is harnessing the potential of generative and agentic AI to inspire and empower individual learners, guiding them to elevate their productivity and achieve their personal and professional goals. 

His international consultancy work has successfully influenced governments in Zanzibar, Bhutan, Malawi, Zambia, and Uganda, highlighting his ability to implement best HR practices across diverse contexts. As a trainer at reputable institutions including Singapore Management University, the Civil Service College, NTUC Learning Hub, and the Singapore Human Resources Institute, he is dedicated to fostering innovation in HR practices.

Derek holds prestigious HR accreditations, including IHRP-MP (Singapore), FCIPD (UK), and SHRMSCP (USA). His recognized leadership and commitment to advancing people strategies make him an asset for organizations focused on transforming their workforce through job redesign and AI integration.

Mr William Thien is a consultant and trainer with EON Consulting & Training Pte Ltd (EON), a human resource consulting services and training provider providing a wide range of human resource management and development support services to companies in Singapore.

He is a certified Practicing Management Consultant (PMC) with SBACC, a Certified Productivity Consultant (CPC) by SGPC and JPC, a Certified Workplace Learning Specialist (CWLS) by IAL, a Certified Career Advisor (CCA) by WSG, a Certified HR Senior Professional (IHRP-SP) by IHRP and a Senior Professional under the National Training and Adult Education Professional Pathway (TAEPP).

William’s industry experience spans more than 30 years. He has worked in the shipbuilding, engineering and construction as well as the hotel industries. He carries a wide variety of portfolios, including talent acquisition, compensation & benefits, performance management, employee industrial relations / engagement and talent learning & development.

In his consulting and training work, he has worked with organisations in sectors such as healthcare, social service, hospitality, F&B, retail, logistics, sea and air transport, oil and gas, early childhood, and manufacturing in consulting and training projects in the areas of talent attraction, development and retention.

William is the key contributor for The Hands On Guide – Human Resource Manager, Singapore, HR Letters, Forms and Policies, Singapore and co-author of the Singapore chapter of Employment Law Asia published by CCH Asia Pte Ltd. He has also been an editorial advisor of the publication People Strategies.

Contributing back to the community, William has been the inaugural Chairman of the Special Interest Group (Coaching and Mentoring) at IAL’s Adult Education Network. He is also a member of the HR Committee at St Luke’s Hospital.

In recent years, he has been working closely with the Singapore National Employers Federation (SNEF) and various government-supported initiatives to support workforce transformation, job redesign and future-skills development. He has led several Job-Skills Integration (JSIT) projects in collaboration with SNEF to identify future-ready skills aligned to organisational strategies, and has been a pre-approved consultant for multiple PSG-Job Redesign (PSG-JR) projects, helping organisations redesign job roles with the integration of technology for a future-ready workplace.

He has also conducted job redesign workshops for HR professionals in collaboration with SNEF, equipping them with emerging skill sets including workforce analytics and data-driven HR practices. In addition, he has delivered AI implementation sharing sessions at HR Xchange Talks, and conducted AI adoption and implementation training for administrative and support professionals to help organisations leverage AI for productivity and workplace transformation.