(WSQ) AI Productivity Tools for Admin Professionals

Admin work today involves a lot of data — copying, transferring, checking, organising and compiling reports.

These tasks take time, feel repetitive, and small mistakes can easily slip in.

This 1 day WSQ course shows learners how generative AI tools can simplify and automate key parts of admin data workflows — such as combining information from multiple sources, cleaning and structuring data, identifying patterns, and preparing clearer reports for supervisors and teams.

Through hands on practice with commonly used AI tools, participants learn how to turn manual routines into AI assisted workflows that save time, reduce repetitive effort and improve work efficiency. No coding background is required.

Free and easy to access AI platforms will be used during the course, such as ChatGPT and Claude AI.

Whether your role support finance, HR, procurement, customer service or operations, you will learn practical ways to use AI responsibly at work, spot opportunities for AI adoption, and present a simple mock up showing how an improved workflow can benefit your team.

At the end of the programme, participants will be able to:

• Understand how AI improves productivity and innovation in admin roles
• Spot the admin tasks in your own job where AI can be safely and effectively applied
• Use AI tools to generate solutions that improve efficiency, solve problems and streamline workflows
• Create and present a simple mock up showing an AI enhanced work improvement

Outline

1. Understanding AI in Administrative Work

• Understand what AI and Generative AI are, and why they matter in modern administrative environments
• Learn how AI enhances productivity, reduces repetitive work, and supports innovation in admin workflows
• Be aware of the risks, ethics and limitations of AI, including data privacy, misinformation, bias, and responsible use in the workplace

2. Common Generative AI Tools

• Understand how Generative AI tools can be used to support admin data tasks
• Learn effective prompting techniques for:
  • Generating Excel VBA scripts
  • Structuring inputs for data analysis and insights
  • Guiding AI to produce usable outputs for admin workflows
• Watch demonstrations of how gen AI tools can simplify data consolidation, cleaning, classification, analysis and reporting
• Practise hands on mini labs using AI tools for real administrative data scenarios shared in the course

3. Identifying Opportunities for AI Adoption in Work Areas

• Identify quick win AI opportunities that can deliver immediate productivity improvements
• Understand how AI fits into the admin data workflow and where human in the loop responsibilities remain essential

4. Participating in Innovation – Generating Mock-Ups & Sharing

• Create a simple before and after mock up that demonstrates an AI enhanced workflow, showing time savings, reduced manual effort and improved clarity
• Share your AI learning journey with peers and managers to support workplace adoption and build team level capability
• Understand how roles and responsibilities shift after AI adoption using tools like the RACI matrix, and how to communicate these changes effectively

	Individual/Non-SME, PR, and SC aged 21-39 years		MCES, SC aged 40 and above		SME-sponsored (ETSS) SC/PR, any age
	Up to 50% baseline subsidy		Up to 70% subsidy
	Without GST (S$)	With GST (S$)*	Without GST (S$)	With GST (S$)*	Without GST (S$)	With GST (S$)*
Original Fee	370.00	403.30	370.00	403.30	370.00	403.30
After Subsidy	185.00	218.30	111.00	144.30	111.00	144.30
	90% SFEC disbursement amount (if eligible)
90% Payout	–	–	–	–	99.90	–
Actual Cost	–	–	–	–	11.10	44.40
* 9% GST is based on full course fee

Grants (if applicable)

Individuals

• SkillsFuture Credit (SFC): Please refer to the following guides on how to claim your SkillsFuture Credit.
  Mobile  |  PC
• WSS Funding: Singapore Citizen aged 30 and above, earning $2,500 or less per month are eligible for Training Commitment Award (TCA) of up to $1,000 for courses attained during eligibility period. Click here to find out your eligibility.
• MCES Funding: Singapore Citizen aged 40 and above.
• Post-Secondary Education Account (PSEA): For individuals below 31 years old. Please click here for how to claim your PSEA funds. For the step-by-step guide on submitting PSEA Withdrawal Form, click here.

Organisations

• Enhanced Training Subsidy for Small Medium Enterprises (ETSS): If your business meets SME criteria, you are eligible to enjoy up to 70% in Enhanced Training Support for SMEs (ETSS) for any SC or PR employee that you sponsor for training, on top of baseline subsidies.
• Absentee Payroll: You can now easily apply for absentee payroll through the Enterprise Job Skills (EPJS) Portal. Sponsoring employers of Singapore Citizens aged 30 and above, earning $2,500 or less per month, are eligible for AP at up to 95% of trainee’s basic hourly salary, capped at $13 per hour. Click here for more information.
• SkillsFuture Enterprise Credit (SFEC): Eligible companies can benefit from an additional 90% funding support from their out-of-pocket training expenses. Find out if your company is eligible here.

For more information on all training subsidies for employers: Funding information

For more information on self-sponsored training: Funding information

Mr William Thien is a consultant and trainer with EON Consulting & Training Pte Ltd (EON), a human resource consulting services and training provider providing a wide range of human resource management and development support services to companies in Singapore.

He is a certified Practicing Management Consultant (PMC) with SBACC, a Certified Productivity Consultant (CPC) by SGPC and JPC, a Certified Workplace Learning Specialist (CWLS) by IAL, a Certified Career Advisor (CCA) by WSG, a Certified HR Senior Professional (IHRP-SP) by IHRP and a Senior Professional under the National Training and Adult Education Professional Pathway (TAEPP).

William’s industry experience spans more than 30 years. He has worked in the shipbuilding, engineering and construction as well as the hotel industries. He carries a wide variety of portfolios, including talent acquisition, compensation & benefits, performance management, employee industrial relations / engagement and talent learning & development.

In his consulting and training work, he has worked with organisations in sectors such as healthcare, social service, hospitality, F&B, retail, logistics, sea and air transport, oil and gas, early childhood, and manufacturing in consulting and training projects in the areas of talent attraction, development and retention.

William is the key contributor for The Hands On Guide – Human Resource Manager, Singapore, HR Letters, Forms and Policies, Singapore and co-author of the Singapore chapter of Employment Law Asia published by CCH Asia Pte Ltd. He has also been an editorial advisor of the publication People Strategies.

Contributing back to the community, William has been the inaugural Chairman of the Special Interest Group (Coaching and Mentoring) at IAL’s Adult Education Network. He is also a member of the HR Committee at St Luke’s Hospital.

In recent years, he has been working closely with the Singapore National Employers Federation (SNEF) and various government-supported initiatives to support workforce transformation, job redesign and future-skills development. He has led several Job-Skills Integration (JSIT) projects in collaboration with SNEF to identify future-ready skills aligned to organisational strategies, and has been a pre-approved consultant for multiple PSG-Job Redesign (PSG-JR) projects, helping organisations redesign job roles with the integration of technology for a future-ready workplace.

He has also conducted job redesign workshops for HR professionals in collaboration with SNEF, equipping them with emerging skill sets including workforce analytics and data-driven HR practices. In addition, he has delivered AI implementation sharing sessions at HR Xchange Talks, and conducted AI adoption and implementation training for administrative and support professionals to help organisations leverage AI for productivity and workplace transformation.