(WSQ) Advanced Skills for Administrative Professionals

Administrative professionals often face challenges, such as managing diverse stakeholder expectations, navigating workplace politics, and addressing recurring operational issues.


In addition, they often experienced missed opportunities to value-add and build strategic relationship with important stakeholders , frequently stemming from a lack of clarity in stakeholder roles and influence, ineffective communication, and an inability to optimise available resources.


Elevate your professional standing with this course, designed to empower you with advanced skills and strategies for navigating complex organisational dynamics and expertise as an advanced administrative professional.


After the workshop, you will be able to:

• Articulate the roles and contributions of stakeholders in relation to their relationships, authority and influence within organisational contexts
• Determine the aspects and characteristics of relationships among stakeholders with stakeholder mapping techniques
• Manage stakeholders’ expectations using root cause analysis aligned with organisational resources
• Exhibiting resourcefulness when serving as organisation’s main contact point or representative for communicating with stakeholders, addressing queries and providing clarifications
• Represent the organisation’s interests when using assertiveness techniques to align stakeholder expectations during the engagement session

Outline

1. Stakeholder mapping and management

• Professionals can identify and align key relationships to enhance collaboration and achieve organisational goals

2. Assertive communication and conflict resolution techniques

• Professionals can better handle difficult conversations and mediate differences, and fostering stronger workplace relationships

3. Root cause analysis

• Professionals can be effective in identifying and addressing underlying issues effectively and implement long-term solutions

4. Resourcefulness

• Professionals will start to know where and how to gather and leverage resources creatively and adapting to changing demands.

As a result, administrative professionals will grow to become more proactive and valuable contributors to organisational success.

	Individual/Non-SME, PR, and SC aged 21-39 years		MCES, SC aged 40 and above		SME-sponsored (ETSS) SC/PR, any age
	Up to 50% baseline subsidy		Up to 70% subsidy
	Without GST (S$)	With GST (S$)*	Without GST (S$)	With GST (S$)*	Without GST (S$)	With GST (S$)*
Original Fee	380.00	414.20	380.00	414.20	380.00	414.20
After Subsidy	190.00	224.20	114.00	148.20	114.00	148.20
	90% SFEC disbursement amount (if eligible)
90% Payout	–	–	–	–	102.60	–
Actual Cost	–	–	–	–	11.40	45.60
* 9% GST is based on full course fee

Grants (if applicable)

Individuals

• SkillsFuture Credit (SFC): Please refer to the following guides on how to claim your SkillsFuture Credit.
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• WSS Funding: Singapore Citizen aged 30 and above, earning $2,500 or less per month are eligible for Training Commitment Award (TCA) of up to $1,000 for courses attained during eligibility period. Click here to find out your eligibility.
• MCES Funding: Singapore Citizen aged 40 and above.
• Post-Secondary Education Account (PSEA): For individuals below 31 years old. Please click here for how to claim your PSEA funds. For the step-by-step guide on submitting PSEA Withdrawal Form, click here.

Organisations

• Enhanced Training Subsidy for Small Medium Enterprises (ETSS): If your business meets SME criteria, you are eligible to enjoy up to 70% in Enhanced Training Support for SMEs (ETSS) for any SC or PR employee that you sponsor for training, on top of baseline subsidies.
• Absentee Payroll: You can now easily apply for absentee payroll through the Enterprise Job Skills (EPJS) Portal. Sponsoring employers of Singapore Citizens aged 30 and above, earning $2,500 or less per month, are eligible for AP at up to 95% of trainee’s basic hourly salary, capped at $13 per hour. Click here for more information.
• SkillsFuture Enterprise Credit (SFEC): Eligible companies can benefit from an additional 90% funding support from their out-of-pocket training expenses. Find out if your company is eligible here.

For more information on all training subsidies for employers: Funding information

For more information on self-sponsored training: Funding information

Ms Grace Tan is an experienced professional facilitator, coach and engaging corporate trainer who focuses in leadership development and team development to enable greater effectiveness. She holds a BA (NUS), CPF (IAL), CALC(WIAL), ACTA (WDA).

She has a passion for innovation, and is also a certified Enterprise Design Thinking Instructor. She has trained a diverse group of participants to be able to use design thinking process to develop innovative solutions that meet real user’s needs.  

Grace has been engaged to help organisations in organisational development, teambuilding, leadership development as well as process improvement.  She has trained and coached leaders in various industries, facilitated annual strategic planning session for boards and teams and has also been a facilitator at the Once Singapore Conversation (OSC).

She is a Certified Emergenetics and Certified Extended DISC® Profiler and uses these tools to enable organisations to strengthen teams and develop leaders.

Ms Katherine Chua received her Master of Arts in Human Resource Development with The George Washington University in 2009, a Bachelor degree in Education and Training with The University of Melbourne in 2002, Diploma in Training and Development Management awarded by the Singapore Institute of Management and the Diploma in Training Management by the Institute of Personnel and Development (IPD, UK) in 1995.  She has completed the ACTA (Advanced Certificate in Training and Assessment Programme) Certification certified by the Workforce Development Agency in 2005. She is a certified DISC Personality Profiler and Instructional Designer.

Katherine has lectured for several years to Executive Secretarial students on subjects like Business Practice, Office Administration and Business Communication. She has also conducted many programmes in the areas of Train the Trainers course comprising of Effective Instructor, Coaching, On the Job Training, and many WSQ programmes on Customer Service and Employability Skills System.

As an advocate for lifelong learning, Katherine approaches training by engaging and involving learners in the adult learning process, ensuring learners’ commitment to transfer learning back to the workplace and even in their personal life, and making learning fun!