Mastering Customer Service Excellence
While some of us may dislike handling calls, especially when they prove to be difficult, we can still work things in our favour with the right methods and attitude.
Why do you reckon there is a need to evolve with the changing demands and expectations of your role as an Administrative Professional? In fact, do you seek to be a first-class business partner to your boss?
This workshop will develop and maximise your potential to be a productive and professional administrator, who is able to perform the job effectively and contribute to the success of your organisation.
After the workshop, you will be able to:
Course Dates | Early Bird Dates |
7-8 May 2024 | 16/4/2024 |
13-14 August 2024 | 23/7/2024 |
14-15 November 2024 | 24/10/2024 |
Type | Fee (S$) excl. of GST | Fee (S$) incl. of 9% GST |
---|---|---|
Early bird | 570.00 | 621.30 |
Normal | 600.00 | 654.00 |
Members (Join/renew here) | 540.00 | 588.60 |
Grants (if applicable)
Ms Katherine Chua received her Master of Arts in Human Resource Development with The George Washington University in 2009, a Bachelor degree in Education and Training with The University of Melbourne in 2002, Diploma in Training and Development Management awarded by the Singapore Institute of Management and the Diploma in Training Management by the Institute of Personnel and Development (IPD, UK) in 1995. She has completed the ACTA (Advanced Certificate in Training and Assessment Programme) Certification certified by the Workforce Development Agency in 2005. She is a certified DISC Personality Profiler and Instructional Designer.
Katherine has lectured for several years to Executive Secretarial students on subjects like Business Practice, Office Administration and Business Communication. She has also conducted many programmes in the areas of Train the Trainers course comprising of Effective Instructor, Coaching, On the Job Training, and many WSQ programmes on Customer Service and Employability Skills System.
As an advocate for lifelong learning, Katherine approaches training by engaging and involving learners in the adult learning process, ensuring learners’ commitment to transfer learning back to the workplace and even in their personal life, and making learning fun!
Course Code
TGS-2020500530
Support period:
17 Mar 2019 - 31 Dec 2024
Duration
9am to 5pm
2 days (14 hours)
Venue
Marina Square or similar
Funding
SDF / SFC
Who should attend
Personal assistants, executive secretaries, administrators and administrative assistants who are working with senior and middle management.
Methodology
Participants are guided through practical steps of the topic with a combination of interactive sharing, individual reflection, group discussions, activities, case studies, role play and videos.
While some of us may dislike handling calls, especially when they prove to be difficult, we can still work things in our favour with the right methods and attitude.
Overcome one of the major challenges of professionals – being able to confidently and effectively present to your intended audience.
Expectations rise as you progress in your role as an admin professional. Learn to manage office dynamics effectively and remain competent at work.
EON Consulting & Training Pte. Ltd. was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore.
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