Essential Skills for Professional Administrators

Why do you reckon there is a need to evolve with the changing demands and expectations of your role as an Administrative Professional? In fact, do you seek to be a first-class business partner to your boss?

This workshop will develop and maximise your potential to be a productive and professional administrator, who is able to perform the job effectively and contribute to the success of your organisation.

After the workshop, you will be able to:

• develop SMART goals and achieve your tasks effectively through planning, organising, staffing, prioritising and monitoring progress
• motivate and improve your personal competencies to be a self-directed achiever
• develop office procedures for efficiency and effectiveness in dealing with various projects and daily tasks
• learn and apply critical thinking abilities to be global thinkers, generate ideas, solve problems, practice reflection and be more proactive
• appreciate differences in people and be able to work in a diverse team

Outline

• Management function
  – Identify your role in management
  – Set SMART Goals
  – Use active verbs to write effective SMART goals
  – Create an ACTION plan
  – Monitor progress
• Managing People Skills
  – Understand yourself and others
  – Apply Ned Hermann’s Whole Brain Thinking® concept to communicate and relate with others
  – Work as a team
  – 5 secrets to build a better relationship with your boss
• Managing the Office Function
  – Develop office procedures for the following administrative functions:
    * Organising and processing mails
    * Dealing with visitors
    * Sourcing, negotiating and purchasing goods and services
    * Managing and controlling office stock
    * Handling petty cash, estimating costs and monitoring expenditures
    * Security and confidentiality
    * Workplace health and safety issues
• Developing your Critical Thinking Skills
  – What is critical thinking skills?
  – Positive attitude for strong critical thinking: COOL technique
  – Characteristics of critical thinkers
  – Understanding the eight elements of thought
  – Three thinking strategy: The ORA Rule
• Developing your Professional Competencies
  – Importance of asking questions
  – Listening skills
  – Emotional intelligence
  – Building your self confidence
  – Self-motivation for success