Essential Skills for Professional Administrators

Maximise your potential as an administrative professional by learning how to be more reliable to your boss, productive and competent at your job.

Course Code/ID: CRS-N-0028055

Why do you reckon there is a need to evolve with the changing demands and expectations of your role as an Administrative Professional? In fact, do you seek to be a first-class business partner to your boss?

This workshop will develop and maximise your potential to be a productive and professional administrator, who is able to perform the job effectively and contribute to the success of your organisation.

After the workshop, you will be able to:

  • develop SMART goals and achieve your tasks effectively through planning, organising, staffing, prioritising and monitoring progress
  • motivate and improve your personal competencies to be a self-directed achiever
  • develop office procedures for efficiency and effectiveness in dealing with various projects and daily tasks
  • learn and apply critical thinking abilities to be global thinkers, generate ideas, solve problems, practice reflection and be more proactive
  • appreciate differences in people and be able to work in a diverse team

Outline

  • Management function
    – Identify your role in management
    – Set SMART Goals
    – Use active verbs to write effective SMART goals
    – Create an ACTION plan
    – Monitor progress
  • Managing People Skills
    – Understand yourself and others
    – Apply Ned Hermann’s Whole Brain Thinking® concept to communicate and relate with others
    – Work as a team
    – 5 secrets to build a better relationship with your boss
  • Managing the Office Function
    – Develop office procedures for the following administrative functions:
      * Organising and processing mails
      * Dealing with visitors
      * Sourcing, negotiating and purchasing goods and services
      * Managing and controlling office stock
      * Handling petty cash, estimating costs and monitoring expenditures
      * Security and confidentiality
      * Workplace health and safety issues
  • Developing your Critical Thinking Skills
    – What is critical thinking skills?
    – Positive attitude for strong critical thinking: COOL technique
    – Characteristics of critical thinkers
    – Understanding the eight elements of thought
    – Three thinking strategy: The ORA Rule
  • Developing your Professional Competencies
    – Importance of asking questions
    – Listening skills
    – Emotional intelligence
    – Building your self confidence
    – Self-motivation for success

Who should attend?

Personal assistants, executive secretaries, administrators and administrative assistants who are working with senior and middle management.

Methodology

Participants are guided through practical steps of the topic with a combination of interactive sharing, individual reflection, group discussions, activities, case studies, role play and videos.

Trainer

Ms Katherine Chua received her Master of Arts in Human Resource Development with The George Washington University in 2009, a Bachelor degree in Education and Training with The University of Melbourne in 2002, Diploma in Training and Development Management awarded by the Singapore Institute of Management and the Diploma in Training Management by the Institute of Personnel and Development (IPD, UK) in 1995.  She has completed the ACTA (Advanced Certificate in Training and Assessment Programme) Certification certified by the Workforce Development Agency in 2005. She is a certified DISC Personality Profiler and Instructional Designer.

Katherine has lectured for several years to Executive Secretarial students on subjects like Business Practice, Office Administration and Business Communication. In 2006, she was invited by the Singapore’s Ministry of Foreign Affairs for their Initiative for their ASEAN Integration (IAI) initiative to conduct a five day Train the Trainers: Training Methodologies workshop in Hanoi, Vietnam. In 2007, she was involved in the training on “The Negotiation Skills for Managers” to Flextronics in Singapore and China, and in 2008 to Astro Malaysia.  She has conducted many programmes in the areas of Train the Trainers course comprising of Effective Instructor, Coaching, On the Job Training, and many WSQ programmes on Customer Service and Employability Skills System.

As an advocate for lifelong learning, Katherine approaches training by engaging and involving learners in the adult learning process, ensuring learners’ commitment to transfer learning back to the workplace and even in their personal life, and making learning fun!

Essential Information