Has writing an email ever got you scratching your head, trying to figure out how best to make your reader understand you from the get-go? Does this take up too much of your time?

Succeed at work by improving on your email writing techniques. Save time, build relationships and communicate effectively with the people you work with by mastering the language and strategies of effective email writing.

A practical, hands-on course that helps professionals use Generative AI tools to draft, refine, and respond to emails faster and more effectively in everyday work situations.

This course teaches how to use Generative AI to manage everyday workplace emails efficiently, professionally, and confidently.

After the workshop, you will be able to:

• Draft common workplace emails using Generative AI, including requests, replies, follow-ups, and escalation messages
• Improve email clarity, tone, and professionalism using AI tools such as ChatGPT or Grammarly
• Adapt email tone and structure for different audiences and scenarios (e.g., clients, colleagues, managers)
• Review and refine AI-generated emails for accuracy, professionalism, and data sensitivity
• Apply responsible AI practices in workplace communication

Outline

Writing Effective Emails in the Workplace

• Common types of workplace emails
• When to use email vs other communication

Structuring Clear and Professional Emails

• Subject lines, message flow, call-to-action
• Writing for clarity and readability

Managing Tone for Different Situations

• Polite vs firm communication
• Internal vs external audiences
• Difficult emails (complaints, escalation)

Using Generative AI to Draft Emails Quickly

• Prompting AI for first drafts
• Writing replies and follow-ups
• Rewriting unclear emails

Using AI to Improve and Refine Emails

• Tone adjustment
• Grammar and clarity checks
• Condensing long messages

Saving Time with AI in Daily Email Workflows

• Summarising long threads
• Generating action points
• Creating templates for common emails

Responsible Use of AI in Email Communication

• Reviewing AI output
• Avoiding over-reliance
• Confidentiality and data awareness

Hands-on Practice with Workplace Scenarios

• Responding to real email examples
• Editing AI-generated drafts
• Improving poor-quality emails

	Individual/Non-SME, PR, and SC aged 21-39 years		MCES, SC aged 40 and above		SME-sponsored (ETSS) SC/PR, any age
	Up to 50% baseline subsidy		Up to 70% subsidy
	Without GST (S$)	With GST (S$)*	Without GST (S$)	With GST (S$)*	Without GST (S$)	With GST (S$)*
Original Fee	370.00	403.30	370.00	403.30	370.00	403.30
After Subsidy	185.00	218.30	111.00	144.30	111.00	144.30
	90% SFEC disbursement amount (if eligible)
90% Payout	–	–	–	–	99.90	–
Actual Cost	–	–	–	–	11.10	44.40
* 9% GST is based on full course fee

Grants (if applicable)

Individuals

• SkillsFuture Credit (SFC): Please refer to the following guides on how to claim your SkillsFuture Credit.
  Mobile  |  PC
• WSS Funding: Singapore Citizen aged 30 and above, earning $2,500 or less per month are eligible for Training Commitment Award (TCA) of up to $1,000 for courses attained during eligibility period. Click here to find out your eligibility.
• MCES Funding: Singapore Citizen aged 40 and above.
• Post-Secondary Education Account (PSEA): For individuals below 31 years old. Please click here for how to claim your PSEA funds. For the step-by-step guide on submitting PSEA Withdrawal Form, click here.

Organisations

• Enhanced Training Subsidy for Small Medium Enterprises (ETSS): If your business meets SME criteria, you are eligible to enjoy up to 70% in Enhanced Training Support for SMEs (ETSS) for any SC or PR employee that you sponsor for training, on top of baseline subsidies.
• Absentee Payroll: You can now easily apply for absentee payroll through the Enterprise Job Skills (EPJS) Portal. Sponsoring employers of Singapore Citizens aged 30 and above, earning $2,500 or less per month, are eligible for AP at up to 95% of trainee’s basic hourly salary, capped at $13 per hour. Click here for more information.
• SkillsFuture Enterprise Credit (SFEC): Eligible companies can benefit from an additional 90% funding support from their out-of-pocket training expenses. Find out if your company is eligible here.

For more information on all training subsidies for employers: Funding information

For more information on self-sponsored training: Funding information

Ms Catherine Michael is an enthusiastic, resourceful and engaging trainer with 15 years of experience in the academic and corporate world. She holds a Bachelor’s Degree in Business Management, Specialist Diploma in Counselling Psychology/Counselling, Cambridge International Diploma for Trainers and an Advanced Certificate in Training and Assessment Certification.

Her specialisation is in conducting teambuilding sessions, effective communication skills, and professional writing skills for working adults and youth. In the course of her profession, she has trained learners in effective communication skills, effective presentations, public speaking, corporate etiquettes, dining etiquette, professional image, importance of body language, creativity in the workplace and other relevant soft skills. She also has conducted Basic, Intermediate and Advanced English and Communication Skills in Myanmar and Cambodia and Note taking and Project Proposal in Laos as part of the Integrated ASEAN Initiative.

Catherine is a patient and passionate trainer who can engage her audience with ease. She utilises her unique brand of humour to instil a desire in participants to learn and captures their attention with her passion for the topics that she teaches. Having had extensive experience with adults and youth, she has a vivacious way of getting them to believe in their potential to learn and overcome the odds.

Ms Irene David is a highly accomplished training and education consultant with more than 20 years of professional experience in the design, delivery, and management of customized learning solutions. She has successfully partnered with corporate clients across Asia and the European Union, providing strategic training programs that enhance organizational capability and individual performance. 

Her expertise spans Business Skills, Information Technology, Soft Skills, Business English, and Cultural Exchange. In addition to program development and facilitation, Irene plays a pivotal role in mentoring staff and promoting professional upskilling initiatives tailored to the needs of diverse industries, including food and beverage, banking, healthcare, oil and gas, hospitality, and engineering. 

With a strong focus on sector‑specific and culturally responsive training, Irene designs targeted language and business communication courses that enable clients to achieve measurable outcomes. Guided by a learner‑centered philosophy, she empowers organizations and professionals to strengthen communication, build intercultural competencies, and realize their strategic objectives. 

Alongside her role as a trainer at Eon Consulting, Irene serves as Director of Training at a consultancy specializing in bespoke programs. Her extensive experience, proven leadership, and commitment to excellence make her an invaluable asset to Eon Consulting, and we are proud to have her as part of our team.