The effectiveness of a manager is highly interlinked with the proficiency and performance of his or her team members. A manager who makes the effort to instil a positive learning culture and regularly seeks to empower team members with new skills will eventually build a high-performing and adaptive team. Team members will also feel greatly valued, engaged and equipped to do their jobs, making it easier for the manager to exercise his or her leadership.
This programme is designed to provide leaders and managers with practical insights, a step-by-step guide, and tools that can be used to identify the skills required of their team members and to coach them towards mastery.
At the end of the programme, participants will be able to:
- Establish performance results required of the team
- Use a common coaching model to give timely feedback to team members to steer them towards achievement of team goals
- Identify skills that are needed for the team to succeed
- Develop plans to build up the capabilities of the team
Outline
1. Identifying team roles, responsibilities and skills
- How to help team members to prioritise important work areas
- How to set work standards and results for clarity
- How to identify skills requirement using Skills Framework
2. Performance management
- How to identify root cause for employee performance issues
- How to identify solutions to improve performance
- How to draft an Individual Development Plan
3. Building a learning and performance culture
- What is workplace learning
- Introduction to workplace learning techniques
- How to draft a workplace learning plan
4. The art of coaching
- Success criteria of a coach
- Plan and structure a coaching conversation using a common coaching model
- How to handle various emotions exhibited by the employee during coaching
5. Evaluate effectiveness of the coaching outcome
- Self-assessment as a coach
- How to evaluate coaching success
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| Individual/Non-SME, PR, and SC aged 21-39 years | | MCES, SC aged 40 and above | | SME-sponsored (ETSS)
SC/PR, any age | |
| Up to 50% baseline subsidy | | Up to 70% subsidy | | | |
| Without GST (S$) | With GST (S$)* | Without GST (S$) | With GST (S$)* | Without GST (S$) | With GST (S$)* |
| Original Fee | 720.00 | 784.80 | 720.00 | 784.80 | 720.00 | 784.80 |
| After subsidy | 360.00 | 424.80 | 216.00 | 280.80 | 216.00 | 280.80 |
| 90% SFEC disbursement amount (if eligible) | | | | | | |
| 90% payout | – | – | – | – | 194.40 | – |
| Actual cost | – | – | – | – | 21.60 | 86.40 |
| * 9% GST is based on full course fee | | | | | | |
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Grants (if applicable)
Individuals
- SkillsFuture Credit (SFC): Please refer to the following guides on how to claim your SkillsFuture Credit.
Mobile | PC - WSS Funding: Singapore Citizen aged 30 and above, earning $2,500 or less per month are eligible for Training Commitment Award (TCA) of up to $1,000 for courses attained during eligibility period. Click here to find out your eligibility.
- MCES Funding: Singapore Citizen aged 40 and above.
- Post-Secondary Education Account (PSEA): For individuals below 31 years old. Please click here for how to claim your PSEA funds. For the step-by-step guide on submitting PSEA Withdrawal Form, click here.
Organisations
- Enhanced Training Subsidy for Small Medium Enterprises (ETSS): If your business meets SME criteria, you are eligible to enjoy up to 70% in Enhanced Training Support for SMEs (ETSS) for any SC or PR employee that you sponsor for training, on top of baseline subsidies.
- Absentee Payroll: You can now easily apply for absentee payroll through the Enterprise Job Skills (EPJS) Portal. Sponsoring employers of Singapore Citizens aged 30 and above, earning $2,500 or less per month, are eligible for AP at up to 95% of trainee’s basic hourly salary, capped at $13 per hour. Click here for more information.
- SkillsFuture Enterprise Credit (SFEC): Eligible companies can benefit from an additional 90% funding support from their out-of-pocket training expenses. Find out if your company is eligible here.
For more information on all training subsidies for employers: Funding information
For more information on self-sponsored training: Funding information
