Mastering Customer Service Excellence
While some of us may dislike handling calls, especially when they prove to be difficult, we can still work things in our favour with the right methods and attitude.
This time and stress management course is designed for people who want to improve managing their stress and their time. Planning and organising your work is a vital skill to productivity. Setting priorities and delegating where appropriate is crucial to performance.
This course provides tools for effective time and stress management for yourself, whether you are a team member or team leader. You will learn how to plan, prioritise and be organised. You will also be able to set realistic goals integrated with your personal goals and company goals.
After the workshop, you will be able to:
Course Dates | Early Bird Dates |
23 April 2025 | 02/04/2024 |
24 July 2025 | 03/07/2024 |
8 October 2025 | 17/09/2024 |
Type | Early bird | Normal | Members (Join/renew here) |
---|---|---|---|
Fee (S$) excl. of GST | 360.00 | 390.00 | 330.00 |
Fee (S$)* | 392.40 | 425.10 | 359.70 |
50% UTAP disbursement amount (if eligible) | |||
Payout (S$) | 180.00 | 195.00 | 165.00 |
Actual Fee (S$)* | 212.40 | 230.10 | 194.70 |
9% GST is based on full course fee | |||
Grants (if applicable)
NTUC members enjoy 50% unfunded* course fee support for up to $250 each year when you sign up for courses supported under UTAP. NTUC members aged 40 and above can enjoy higher funding support up to $500 per individual each year, capped at 50% of unfunded course fees, for courses attended between 1 July 2020 to 31 December 2025. For more information on how to submit UTAP claims, click here.
*Unfunded course fee refers to the balance course fee payable after applicable government subsidies. This excludes material fees, registration fees, misc. fees etc.
Ms Catherine Michael is an enthusiastic, resourceful and engaging trainer with 15 years of experience in the academic and corporate world. She holds a Bachelor’s Degree in Business Management, Specialist Diploma in Counselling Psychology/Counselling, Cambridge International Diploma for Trainers and an Advanced Certificate in Training and Assessment Certification.
Her specialisation is in conducting teambuilding sessions, effective communication skills, and professional writing skills for working adults and youth. Catherine is a patient and passionate trainer who can engage her audience with ease. She utilises her unique brand of humour to instil a desire in participants to learn and captures their attention with her passion for the topics that she teaches. Having had extensive experience with adults and youth, she has a vivacious way of getting them to believe in their potential to learn and overcome the odds.
UTAP Course Code
C00032852
Support Period:
25 July 2024 to 31 March 2025
Venue
Marina Square or Similar
Duration
9am to 5pm
1 day (7 hours)
Learner must achieve at least 75% course attendance
Funding
UTAP
Who should attend
Office staff who needs to effectively manage their time and work.
Minimum Entry Requirements
– 'O' Level. Executives and supervisors who needs to effectively manage their time and work.
Methodology
To ensure effective transfer of learning, the programme will involve discussions, role plays and facilitations to provide a clearer and better understanding on what to do under various scenarios.
Certification Obtained
Certificate of Attendance will be issued upon at least 75% attendance.
While some of us may dislike handling calls, especially when they prove to be difficult, we can still work things in our favour with the right methods and attitude.
Do you dive right into solving a problem or do you assess your options first? Learn to make reliable decisions through systematic methods of problem solving.
Expectations rise as you progress in your role as an admin professional. Learn to manage office dynamics effectively and remain competent at work.
EON Consulting & Training Pte. Ltd. was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore.
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