KPIs and goals setting is with the end in mind. Most organisations practice some degree of management by objectives (MBO), some call it strategic thrusts, some call it strategic pillars, some are driven by corporate vision, mission and strategy; yet other organisations adopted variations of the balance scorecard model. Regardless of which business model, management and employees must be equipped with the skills to set clear and aligned key performance indicators and individual staff goals.
From the employee point of view, the connection between their goals, performance and rewards must achieve what is known as the “line of sight” principle.
This workshop will help participants to align understanding of the strategic planning process, use of terminology, the quality of written KPIs and goals, as well as alignment between organisation, departmental and individual KPIs and goals. It will also provide the necessary soft skills to guide supervisors and managers to lead their team towards successful goal achievement.
After the workshop, you will be able to:
| Course Dates | Early Bird Dates |
| 9 October 2025 | 18/09/2025 |
| Type | Early bird | Normal | Members (Join/renew here) |
|---|---|---|---|
| Fee (S$) excl. of GST | 390.00 | 420.00 | 360.00 |
| Fee (S$)* | 425.10 | 457.80 | 392.40 |
| 50% UTAP disbursement amount (if eligible) | |||
| For ≤ 39 years old | Total Nett Fee Paid x 50% (capped at $250)** | ||
| For ≥ 40 years old | Total Nett Fee Paid x 50% (capped at $500)** | ||
| *9% GST is based on full course fee | |||
| **NTUC Starter Members capped at $200 | |||
 |
Grants (if applicable)
NTUC members enjoy 50% unfunded* course fee support for up to $250 per year when you sign up for courses supported under UTAP. NTUC Members aged 40 and above can enjoy higher funding support at up to $500 per year for courses attended between 1 July 2020 to 31 December 2025. NTUC Starter members can enjoy funding support at up to $200 per year. For more information on how to submit UTAP claims, click here.
*Unfunded course fee refers to the balance course fee payable after applicable government subsidies. This excludes material fees, registration fees, misc. fees etc.
Mr William Thien is a consultant and trainer with EON Consulting & Training Pte Ltd (EON), a human resource consulting services and training provider providing a wide range of human resource management and development support services to companies in Singapore.
He is a certified Practicing Management Consultant (PMC, Bilingual in English and Chinese) with SBACC, a Certified Productivity Consultant (CPC) by SGPC and JPC, a Certified Workplace Learning Specialist (CWLS) by IAL and a Certified Career Advisor (CCA) by WSG. For his related work experience and contribution in the field of human capability development, William was recognised as a Specialist Adult Educator (SAE) by the Institute for Adult Learning (IAL) in 2016 under the AE Professionalisation Scheme.
William has worked in the shipbuilding, engineering and construction as well as the hotel industries. He carries a wide variety of portfolios, including recruitment & selection, compensation & benefits, performance management, employee industrial relations and training & development.
In his consulting and training work, he has worked with organisations in sectors such as the healthcare, social service, F&B, retail, logistics, sea and air transport, oil and gas, early childhood, and manufacturing in consulting and training projects in the areas of talent attraction, development and retention.
William is the key contributor for ‘The Hands On Guide – Human Resource Manager, Singapore’, ‘HR Letters, Forms and Policies, Singapore’ and co-author of the Singapore chapter of ‘Employment Law Asia’ published by CCH Asia Pte Ltd. He has also been an editorial advisor of the publication People Strategies.
Contributing back to the community, William has been the inaugural Chairman of the Special Interest Group (Coaching and Mentoring) at IAL’s Adults Education Network. He is also a member of the HR Committee at St Luke’s Hospital.
In recent years, he has been working with Singapore National Employers Federation (SNEF) by integrated his expertise in talent management, productivity and workplace learning to help companies in redesigning jobs, workforce transformation and crafting career pathway for employees.
UTAP Course Code
C00032848
Support Period:
25 July 2024 to 31 March 2027
Venue
Royal Plaza on Scotts Singapore or similar
Duration
9am to 5pm
1 day (7 hours)
Learner must achieve at least 75% course attendance
Funding
UTAP
Who should attend
Managers, executives, officers, engineers, project team leaders and supervisors who need to set goals for their team, themselves as well as guide their subordinates to set relevant goals.
Minimum Entry Requirements
– No prior experience or knowledge required
– Secondary school level onwards
– Be able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
Methodology
Participants are guided through practical steps of the topic with a combination of lectures, case studies and group discussions.
Certification Obtained
Certificate of Attendance will be issued upon at least 75% attendance.
Have you ever been in the presence of a great leader, been amazed at how they achieved better outcomes and wondered how they do this?
The skill that great leaders have is knowing the right questions to ask, and being able to listen deeply. This will enable the leader to perform well in any situation, effectively communicate with their team and achieve better results across the organization.
Identify skills required of your team leaders, which are aligned to organisational plans and their work, facilitate learning opportunities and coach them for skills mastery.
Change is the only constant in today’s VUCA business environment. While employees in general welcome change, they fear it at the same time due to the uncertainty. The good news is that change is a process and the Kotter 8-step change approach is an effective approach to develop confidence in the employees while ensuring the change is successful.
EON Consulting & Training Pte. Ltd. was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore.
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