Writing in Response to Complaints & Feedback

UTAP Course Code

C00032882

Support Period:
25 July 2024 to 31 March 2027

Venue

Marina Square or Similar

Duration

9am to 5pm
1 day (7 hours)

Learner must achieve at least 75% course attendance

Funding

UTAP

Who should attend

Managers, executives, non-executives or any staff who deals with complaints and feedback on a regular basis and wish to acquire effective written and verbal skills to respond to complaints and feedback

Minimum Entry Requirements

– No prior experience or knowledge required
– Secondary school level onwards
– Be able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4

Methodology

Participants are guided through today's workshop with a combination of lectures, group work and engaging tools

Certification Obtained

Certificate of Attendance will be issued upon at least 75% attendance.

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