Writing in Response to Complaints & Feedback

Course Code


Support period:
14 Oct 2015 - 20 Jun 2023


9am to 5pm
1 day (7 hours)


Virtual Classroom

Virtual Training: EON will provide lunch
Physical Training: No meal or drink can be provided as per SSG’s advice



Who should attend

Executives and managers who are required to respond to daily enquiries and feedback.


Participants are guided through practical steps of the topic with a combination of short lectures, mini group exercises, individual exercises and feedback sharing sessions.

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