Do you constantly feel like the expectations and demands placed upon you seem to be increasing as of late? Your role as an administrative professional has now been put to the challenge of meeting these expectations, which include delivering quality service and results in the course of your work.
Support or administrative roles help to keep the business running in an organisation. In fact, as business progresses in this ever-changing environment, your employer’s expectations for you changes as well, leading to a need for such roles to evolve.
This is your opportunity to take charge of your own professional development and ensure that you remain competent in your job.
After the workshop, you will be able to:
- understand the demands of and maximise administrative support roles and responsibilities
- effectively relate to and manage different stakeholders
- improve your self-confidence and competencies for success
- apply essentials tools and strategies to increase work productivity
- apply effective strategies to communicate and solve problems
Outline
- Managing role expectations
– Difference then and now
– Why it is important to level-up
- People management
– Knowing strengths and limitations
– Understanding workplace dynamics
- Positive EQ for workplace effectiveness
– IQ vs EQ
– What it means to have EQ at the workplace
- Communication skills
– Impact of effective communication
– How empathetic listening and communication improve workplace effectiveness
- Managing time and priorities
– Identifying the productivity blockers
– Tackling the blockers
