Office Management Skills for Admin Professionals

Expectations rise as you progress in your role as an admin professional. Learn to manage office dynamics effectively and remain competent at work.

Course Code/ID: CRS-N-0050296

Do you constantly feel like the expectations and demands placed upon you seem to be increasing as of late? Your role as an administrative professional has now been put to the challenge of meeting these expectations, which include delivering quality service and results in the course of your work.

Support or administrative roles help to keep the business running in an organisation. In fact, as business progresses in this ever-changing environment, your employer’s expectations for you changes as well, leading to a need for such roles to evolve.

This is your opportunity to take charge of your own professional development and ensure that you remain competent in your job.

After the workshop, you will be able to:

  • understand the demands of and maximise administrative support roles and responsibilities
  • effectively relate to and manage different stakeholders
  • improve your self-confidence and competencies for success
  • apply essentials tools and strategies to increase work productivity
  • apply effective strategies to communicate and solve problems


  • Managing role expectations
    – Difference then and now
    – Why it is important to level-up
  • People management
    – Knowing strengths and limitations
    – Understanding workplace dynamics
  • Positive EQ for workplace effectiveness
    – IQ vs EQ
    – What it means to have EQ at the workplace
  • Communication skills
    – Impact of effective communication
    – How empathetic listening and communication improve workplace effectiveness
  • Managing time and priorities
    – Identifying the productivity blockers
    – Tackling the blockers

Who should attend?

All levels of administrative professionals including executive/senior secretaries, personal assistants, and other senior administrative professionals reporting to senior/middle management.


This practical and experiential programme is delivered through a combination of formal theoretical instructions, interactive exercises with references to real case scenarios, individual and group activities, and role plays.


Ms Norzlin Salleh is a certified coach and training consultant specialising in providing learning and integrated solutions to individuals and organisations. She has more than 20 years of extensive experience as a training & development expert, working across Asia Pacific primarily with international organisations, which includes Harley Davidson Motor Company (APAC), Sephora Asia (LVMH), Levi Strauss Asia Pacific, The Body Shop Asia Pacific and Chanel.

The learning & development programmes, which she has curated and designed, cover key topics on Customer Service, Sales, Leadership and Management Development to meet business transformative needs and foster a high-learning culture. She is in fact a strong believer in the pursuit of consistent and exceptional customer service experiences that drive strong sustainability and profitability. Armed with her warm and energetic personality, she is a strong communicator who can engage and inspire individuals and teams to create a unique roadmap for their journey on positive transformation. Her strong interpersonal and communications skills allow her to connect and build rapport easily with the people that she works with.

She graduated from Nanyang Technological University (National Institute of Education) with a Diploma in Education and is a Certified Coach as well as an accredited facilitator for Emotional Intelligence and MBTI Step I and II. She is also a Certified Wellness Facilitator.

Essential Information

Available Dates

  • 25 February 2020 (EB: 4/2/2020)
  • 14 May 2020 (EB: 23/4/2020)
  • 28 August 2020 (EB: 6/8/2020)
  • 10 November 2020 (EB: 20/10/2020)


School of Economics and Social Sciences, SMU or similar