(WSQ) Conducting Performance Discussions Successfully
Daunting as they may seem, performance appraisals are the best times for you and your staff to understand each other better. Learn to work them confidently.
Ever led a session where learners seemed disengaged, or wondered why some training sticks while others fade fast? What if you could design experiences that truly connect — using smart tools to personalise, adapt, and make learning unforgettable?
In this interactive workshop, you’ll explore AI-powered tools to enhance learner engagement, retention, and facilitation techniques, ensuring training activities and internal development programme are tailored for maximum impact.
As AI transforms the Learning & Development (L&D) landscape, mastering these competencies will provide a competitive edge, opening doors to career advancement and job opportunities in learning design, talent development, and digital transformation in training.
At the end of the programme, participants will be able to:
1. Effective Learning Strategies for Engagement and Retention
2. Generative Al-Driven Adaptive Learning Approaches
3. Impact of Generative Al-driven Learning Tools
| Course Dates |
| 14 January 2026 |
| 26 March 2026 |
| 23 June 2026 |
| 2 September 2026 |
| 11 December 2026 |
Grants (if applicable)
Individuals
Organisations
For more information on all training subsidies for employers: Funding information
For more information on self-sponsored training: Funding information
Dr Michael Choy is the founder and CEO of Tech Tree, a Singapore-headquartered company that develops cutting-edge e-learning programmes for training organizations and enterprises in the local and regional CET sectors. With over 28 years of experience in education, Michael has established himself as a thought leader in the field of adult education, recognized for his innovative pedagogical tools and ground-breaking research that has reshaped the way we think about learning and instruction, including error-based learning approaches. Over the years, his teams have won numerous awards including the prestigious innovPlus award (with S$200,000) given by the government multiple times! The innovative tech-enabled learning approaches included using AI and chatbots for learning. The latest product offering is the ReallyLesson Marketplace where his company is the Channel Partner for Coursera Inc, allowing all Singaporeans with SkillsFuture Credits to purchase the yearly subscription package from Coursera.
In addition, Michael has personally trained over 7,000 teachers and adult educators in Singapore, ASEAN, and China, as well as designed a proprietary learning and teaching styles programme used in 40 schools to train over 45,000 students. Michael is a sought-after speaker at major conferences and symposiums and has published articles in journals (e.g. Robotics Tomorrow, Educational Media International and Cogent Education) and platforms such as Medium and ResearchGate. His latest book ‘Designing Errors for Learning and Teaching (DELETE) Approach’ was published by World Scientific in end 2023.
Michael is also a passionate advocate for social responsibility, leading a team to create complimentary Reallybots for underprivileged children in Thailand and Myanmar in collaboration with UNESCO and participating in community projects in Cambodia and the Philippines. He was formerly the chairperson of the Special Interest Groups (Learning Design) at the Institute for Adult Learning, SUSS, and an Adult Educator Mentor, inspiring others to make a positive impact in their communities.
Going forward, Michael’s vision is to Educate Asia, by the grace of God.
Course Code
TGS-2025059058
Support period:
26 Sep 2025 - 25 Sep 2027
Venue
Marina Square or Similar
Duration
9.00am to 6.00pm
1 day (8 hours)
- 6.5 hours facilitated workshop
- 1.5 hours assessment
Learner must achieve at least 75% course attendance
Funding
Individuals: WSS/MCES/SFC
Company-Sponsored: Absentee Payroll/SFEC*
*SFEC support will expire 30 June 2026
Who should attend
HR professionals, Talent Management Specialists, Learning Designers, and L&D practitioners who need to design and deliver bespoke, contextualised learning experiences.
Minimum Entry Requirements
– Possess basic computer literacy
– Able to understand, speak, and write English at basic proficiency level
Prerequisites
Participants are required to bring their laptops for this course to effectively create and edit content, as well as to facilitate ease of assessment and use of the generative AI tool.
Methodology
The training programme will be delivered through a combination of interactive presentations, discussions, peer practice, modelling and demonstrations, case studies, and reflections to achieve the desired learning outcome.
Mode of Assessment
– Reflective journaling
– Case studies
Certificate Obtained
Upon successfully demonstrating competence in all the knowledge and skills requirements, you will be issued with a Statement of Attainment (SOA) from SkillsFuture Singapore, available for download on the MySkillsFuture portal or via OpenCerts.io.
Daunting as they may seem, performance appraisals are the best times for you and your staff to understand each other better. Learn to work them confidently.
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