Mastering Customer Service Excellence
While some of us may dislike handling calls, especially when they prove to be difficult, we can still work things in our favour with the right methods and attitude.
(Classroom + Asynchronous E-Learning)
This course will help learners better understand the performance expected of their roles, and take proactive actions to engage and collaborate with their supervisors to achieve the required work. Learners will also learn how to initiate regular self-reflection and identify developmental opportunities within the organisation. Finally, the learners will learn how to participate actively and positively in the performance and career development discussions to move towards their career aspirations and professional growth.
What You’ll Learn:
At the end of the course, you will be able to:
Initiate self-reflection on a regular basis and apply learning for personal and professional improvement
Course Dates |
29 April 2025 |
23 July 2025 |
16 October 2025 |
Individuals
NTUC members enjoy 50% unfunded* course fee support for up to $250 each year when you sign up for courses supported under UTAP. NTUC members aged 40 and above can enjoy higher funding support up to $500 per individual each year, capped at 50% of unfunded course fees, for courses attended between 1 July 2020 to 31 December 2025. For more information on how to submit UTAP claims, click here.
*Unfunded course fee refers to the balance course fee payable after applicable government subsidies. This excludes material fees, registration fees, misc. fees etc.
Organisations
For more information on all training subsidies for employers: Funding information
For more information on self-sponsored training: Funding information
Mr Jansen Chua has over 30 years of experience in leading teams and business units in the public and private sectors, and his areas of focus are in leadership, talent management and people management.
His vast experiences include designing and implementing the senior leadership coaching programme of Kydon Group, facilitating the basic coaching and facilitation programme for SAF Centre of Leadership Development, and designing, developing and delivering the Three-year Employee Development programme for JJ-Lapp Cable.
Certified in Emergenetics, TetraMap and DISC, he guides his participants in increasing self-awareness, building on strengths and improving interaction with others. As a Certified Talent Analyst, he provides client advisory services in talent management. Being a Certified Career Development and Transition coach, he facilitates career development workshops and coaching services.
Ms. Norintan Shariff is a passionate people developer with almost 14 years in the learning and development space in various domains; retail, tourism, hospitality, service excellence, leadership & people management, human resource management, business management and many others.
She is also a versatile and
result-oriented leader with more than 30 years of working experience, and has
spent 12 years in a senior management position both locally and regionally,
leading high-performance teams and ensuring operations effectiveness and
efficiencies. She possesses strong leadership and business development
abilities, along with excellent negotiation skills, and is an independent
individual that strives for excellence and quality.
Course Code
TGS-2023040928
SFC Support Period:
29 January 2024 to 28 January 2026
UTAP Course Code
C00032846
SFC Support Period:
25 July 2024 to 31 March 2025
Venue
Marina Square or Similar
Duration
9.00am to 6.00pm
1 day (8 hours)
- 7 hours facilitated workshop
- 1 hour assessment
- 1 hour e-learning
Learner must achieve at least 75% course attendance
Funding
Individuals: WSS/MCES/SFC/PSEA/UTAP
Company-Sponsored:
Absentee Payroll/SFEC
Who should attend
– Young professionals who have just joined the workforce,
– Experienced professionals who wish to know how to perform better at work and grow as a professional in their industry or trade.
Minimum Entry Requirements
– Age Requirements: 21 Years and above;
– Minimum education level: GCE 'N' Level;
– Required years of experience: 6 months of work experience and;
– Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
Methodology
The training programme will be delivered through a combination of e-learning, interactive short lectures, class exercises and discussions, case-studies, and guided reflection to achieve the desired learning outcome.
Mode of Assessment
– Case study
– Written assessment (Short Answers)
Certificate Obtained
Upon successfully demonstrating competence in all the knowledge and skills requirements, you will be issued with the OpenCerts certificate available for download on the MySkillsFuture portal, or via OpenCerts.io.
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EON Consulting & Training Pte. Ltd. was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore.
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