Setting KPIs & Goals for Effective Job Performance
Setting SMART and realistic goals and KPIs helps to point your employees and organisation in the ideal direction. Learn what works, and what doesn’t.
Executives these days face a VUCA world, which stands for Volatile, Uncertain, Complex and Ambiguous. According to Peter F. Drucker, an effective executive is someone who can “get the right things done”. To navigate this rapidly changing environment, leaders must learn fast, learn widely and convert the learning into effective actions.
This workshop aims to unlock your leadership potential and equips you with essential competencies to supervise teams in service-driven industries. It focuses on key skills such as guiding teams, fostering a positive culture, and addressing performance gaps to achieve organisational goals.
In this workshop, participants will learn:
• Recognise the importance of your roles and responsibilities as a Supervisor in alignment with organisational vision and strategic goals
• Adopt appropriate leadership styles and effective practices to lead your team
• Apply effective delegation and empowerment techniques to manage team’s operations
• Build a positive stakeholder-centric culture to enhance team cohesion and drive service excellence
• Analyse team performance issues and identify suitable actions to address the issues
1. Leadership in a Supervisory Role
• Transition from an Individual Contributor to a Supervisory Role
• Leadership Styles
• Effective Leadership Practices
• Leadership Application
2. Delegation and Empowerment
• Differentiating between Coaching, Delegation & Empowerment
• Understanding Delegation
• Understanding Empowerment
3. Building a Positive Culture to Lead
• Identifying Key Stakeholders & Their Needs
• Demonstrate Empathy Through Active Communication
• Recognising Efforts & Showing Appreciation
4. Diagnose Team Performance for Improvement
• Performance Analysis Flowchart
• Performance Analysis for Improvement
| Course Dates |
| 14 October 2025 – Confirmed |
| 20 January 2026 |
| Individual/Non-SME, PR, and SC aged 21-39 years | MCES, SC aged 40 and above | SME-sponsored (ETSS) SC/PR, any age | ||||
| Up to 50% baseline subsidy | Up to 70% subsidy | |||||
| Without GST (S$) | With GST (S$)* | Without GST (S$) | With GST (S$)* | Without GST (S$) | With GST (S$)* | |
| Original Fee | 410.00 | 446.90 | 410.00 | 446.90 | 410.00 | 446.90 |
| After Subsidy | 205.00 | 241.90 | 123.00 | 159.90 | 123.00 | 159.90 |
| 90% SFEC disbursement amount (if eligible) | ||||||
| 90% Payout | – | – | – | – | 110.70 | – |
| Actual Cost | – | – | – | – | 12.30 | 49.20 |
| * 9% GST is based on full course fee | ||||||
 |
Grants (if applicable)
Individuals
Organisations
For more information on all training subsidies for employers: Funding information
For more information on self-sponsored training: Funding information
Ms Susan Lim has 20 years of teaching and training experience in Singapore, Malaysia, Thailand and Myanmar, and aspires to make a difference in the lives of both the youths and adults. She believes in living above the line to create personal power and is future-oriented. She inspires connections between personal and professional goals, and committed to empower people to exceed their personal best.
Susan’s academic credential includes a Master of Education from the University of Melbourne, a Post-Graduate Diploma in Education from the National Institute of Education (NIE) and Bachelor of Science from the National University of Singapore. She is also a DISC Certified Human Behaviour Consultant in Human Behaviour Science, an ACTA Certified Trainer and Assessor, and Workplace Big Five Profile Certified Consultant.
Course Code
TGS-2025052234
Support Period:
17 Feb 2025 - 16 Feb 2027
UTAP Course Code
C00032850
Support Period:
25 Jul 2025 - 31 Mar 2027
Duration
9.00am to 6.00pm
1 day (8 hours)
– 7 hours facilitated workshop
– 1 hour assessment
Learner must achieve at least 75% course attendance
Venue
Marina Square or similar
Funding
Individuals: WSS/MCES/SFC/UTAP
Company-Sponsored:
Absentee Payroll/SFEC*
*SFEC support will expire 30 June 2026
Who should attend
Professionals, managers, executives, supervisors, team leaders and aspiring individual contributors.
Minimum Entry Requirements
– No prior experience or knowledge required
– Secondary school qualifications or equivalent
– Be able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
Methodology
This is a highly interactive workshop with mini-lectures, group discussions, presentations, and case studies. Participants are expected to contribute actively to achieve maximum learning impact.
Mode of Assessment
– Case Study
– Written Assessment (Short Answers)
Certification Obtained
Upon successfully demonstrating competence in all the knowledge and skills requirements, you will be issued with a Statement of Attainment (SOA) from SkillsFuture Singapore, available for download on the MySkillsFuture portal or via OpenCerts.io.
Setting SMART and realistic goals and KPIs helps to point your employees and organisation in the ideal direction. Learn what works, and what doesn’t.
Develop business strategies and operational plans, which are aligned to organisational plans and facilitate a learning environment for enhanced team performance.
Have you ever been in the presence of a great leader, been amazed at how they achieved better outcomes and wondered how they do this?
The skill that great leaders have is knowing the right questions to ask, and being able to listen deeply. This will enable the leader to perform well in any situation, effectively communicate with their team and achieve better results across the organization.