Executives these days face a VUCA world, which stands for Volatile, Uncertain, Complex and Ambiguous. According to Peter F. Drucker, an effective executive is someone who can “get the right things done”. To navigate this rapidly changing environment, leaders must learn fast, learn widely and convert the learning into effective actions.
This workshop aims to unlock your leadership potential and equips you with essential competencies to supervise teams in service-driven industries. It focuses on key skills such as guiding teams, fostering a positive culture, and addressing performance gaps to achieve organisational goals.
In this workshop, participants will learn:
- Recognise the importance of your roles and responsibilities as a Supervisor in alignment with organisational vision and strategic goals
- Adopt appropriate leadership styles and effective practices to lead your team
- Apply effective delegation and empowerment techniques to manage team’s operations
- Build a positive stakeholder-centric culture to enhance team cohesion and drive service excellence
- Analyse team performance issues and identify suitable actions to address the issues
Outline
1. Leadership in a Supervisory Role
- Transition from an Individual Contributor to a Supervisory Role
- Leadership Styles
- Effective Leadership Practices
- Leadership Application
2. Delegation and Empowerment
- Differentiating between Coaching, Delegation & Empowerment
- Understanding Delegation
- Understanding Empowerment
3. Building a Positive Culture to Lead
- Identifying Key Stakeholders & Their Needs
- Demonstrate Empathy Through Active Communication
- Recognising Efforts & Showing Appreciation
4. Diagnose Team Performance for Improvement
- Performance Analysis Flowchart
- Performance Analysis for Improvement
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| Individual/Non-SME, PR, and SC aged 21-39 years | | MCES, SC aged 40 and above | | SME-sponsored (ETSS)
SC/PR, any age | |
| Up to 50% baseline subsidy | | Up to 70% subsidy | | | |
| Without GST (S$) | With GST (S$)* | Without GST (S$) | With GST (S$)* | Without GST (S$) | With GST (S$)* |
| Original Fee | 410.00 | 446.90 | 410.00 | 446.90 | 410.00 | 446.90 |
| After Subsidy | 205.00 | 241.90 | 123.00 | 159.90 | 123.00 | 159.90 |
| 90% SFEC disbursement amount (if eligible) | | | | | |
| 90% Payout | – | – | – | – | 110.70 | – |
| Actual Cost | – | – | – | – | 12.30 | 49.20 |
| * 9% GST is based on full course fee | | | | | | |
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Grants (if applicable)
Individuals
- SkillsFuture Credit (SFC): Please refer to the following guides on how to claim your SkillsFuture Credit.
Mobile | PC - WSS Funding: Singapore Citizen aged 30 and above, earning $2,500 or less per month are eligible for Training Commitment Award (TCA) of up to $1,000 for courses attained during eligibility period. Click here to find out your eligibility.
- MCES Funding: Singapore Citizen aged 40 and above.
- Post-Secondary Education Account (PSEA): For individuals below 31 years old. Please click here for how to claim your PSEA funds. For the step-by-step guide on submitting PSEA Withdrawal Form, click here.
Organisations
- Enhanced Training Subsidy for Small Medium Enterprises (ETSS): If your business meets SME criteria, you are eligible to enjoy up to 70% in Enhanced Training Support for SMEs (ETSS) for any SC or PR employee that you sponsor for training, on top of baseline subsidies.
- Absentee Payroll: You can now easily apply for absentee payroll through the Enterprise Job Skills (EPJS) Portal. Sponsoring employers of Singapore Citizens aged 30 and above, earning $2,500 or less per month, are eligible for AP at up to 95% of trainee’s basic hourly salary, capped at $13 per hour. Click here for more information.
- SkillsFuture Enterprise Credit (SFEC): Eligible companies can benefit from an additional 90% funding support from their out-of-pocket training expenses. Find out if your company is eligible here.
For more information on all training subsidies for employers: Funding information
For more information on self-sponsored training: Funding information
