Effective Workplace Communication

“Work is easy, it is the people that is the problem!”. If this is how you feel in the workplace, an area to explore and improve is communication.

We know communication is important, yet, many a times, work becomes challenging due to miscommunication, misunderstanding and vague communication with one another.

This is an excellent workshop for you if you are looking for simple and practical ways to improve your communication at the workplace.

After the workshop, you will be able to:

• Understand and appreciate the purpose and value of communication
• Identify 4 communication styles; strengths and weaknesses
• Communicate effectively with people of different communication styles
• Create the ‘zone’ for effective communication
• Use the appropriate communication tool in the workplace
• Manage a ‘gossip moment’ without getting into trouble
• Deal with difficult conversations confidently

Outline

• Communication at work
  

  – What is effective communication?

  – Characteristics of good communication at the workplace

• People and personalities
  

  – People are uniquely different

  – Understand your communication style and others’

  – Understand and recognise the strength and weaknesses of the different styles

  – Adapt communication style to strengthen work relationship

• The science of communication
  

  – Recognise how words influence thoughts

  – Use the right word for the right occasion

  – Impact of non-verbal language on communication

• A structured conversation
  

  – Having a structured conversation framework

  – Practice, practice, practice

• Discovering unconscious communication
  

  – Understand our communication filters

  – Develop probing question to make conscious the unconscious

• Manage a challenging/ difficult conversation confidently
  

  – Identify the emotional state

  – Confirm the demonstrated negative behaviour

  – Move towards an objective solution

Type	Early bird	Normal	Members (Join/renew here)
Fee (S$) excl. of GST	360.00	390.00	330.00
Fee (S$)*	392.40	425.10	359.70
50% UTAP disbursement amount (if eligible)
For ≤ 39 years old	Total Nett Fee Paid x 50% (capped at $250)**
For ≥ 40 years old	Total Nett Fee Paid x 50% (capped at $500)**
*9% GST is based on full course fee
**NTUC Starter Members capped at $200

Grants (if applicable)

• Union Training Assistance Programme (UTAP):

  NTUC members enjoy 50% unfunded* course fee support for up to $250 per year when you sign up for courses supported under UTAP. NTUC Members aged 40 and above can enjoy higher funding support at up to $500 per year for courses attended between 1 July 2020 to 31 December 2025. NTUC Starter members can enjoy funding support at up to $200 per year. For more information on how to submit UTAP claims, click here.

  *Unfunded course fee refers to the balance course fee payable after applicable government subsidies. This excludes material fees, registration fees, misc. fees etc.