(WSQ) Conducting Performance Discussions Successfully
Daunting as they may seem, performance appraisals are the best times for you and your staff to understand each other better. Learn to work them confidently.
(Classroom & Asynchronous E-Learning)
For an organisation to remain successful, build the right culture and reduce excessive people issues, it is critical to have an effective hiring process. To do so, interviewers need to be trained to ensure careful selection of the right candidate for the jobs. In addition, with the impending move by the government to enshrine fair employment guidelines into workplace anti-discriminatory laws, it becomes necessary that the interviewers carry out their hiring roles in accordance to fair employment practices.
This workshop aims to equip HR practitioners and hiring managers with skills on how to identify relevant selection criteria, carry out competency-based interviews and selection, and document hiring decisions properly.
At the end of the programme, participants will be able to:
1. Importance of Quality Recruitment
2. Overview of the Recruitment Process
3. Identification of Selection Criteria
4. Competency-Based Interview Approach
5. Screening & Preparing
6. The Art of Interviewing
7. Making Selection Decision
8. Other Important Considerations During Recruitment & Selection
Course Dates |
12-13 September 2024 |
3-4 December 2024 |
Individual/Non-SME, PR/SC aged 21-39 years | MCES, SC aged 40 and above | SME-sponsored (ETSS) | ||||
Up to 50% baseline subsidy | Up to 70% subsidy | |||||
Without GST (S$) | With GST (S$)* | Without GST (S$) | With GST (S$)* | Without GST (S$) | With GST (S$)* | |
Original Fee | 640.00 | 697.60 | 640.00 | 697.60 | 640.00 | 697.60 |
After subsidy | 320.00 | 377.60 | 192.00 | 249.60 | 192.00 | 249.60 |
90% SFEC disbursement amount (if eligible) | ||||||
90% payout | 288.00 | – | 172.80 | – | 172.80 | – |
Actual cost | 32.00 | 37.76 | 19.20 | 24.96 | 19.20 | 24.96 |
* 9% GST is based on full course fee of $640.00. |
Grants (if applicable)
Organisation-sponsored training: Funding information
Self-sponsored training: Funding information
Ms Susan Fong brings with her more than 20 years of working experience in the field of Human Resource Management and Development. Her experience spans across industries like telecommunications, market research, information technology and healthcare. She was in management positions for various organisations and is currently an HR consultant, leadership trainer and ICF associate certified coach.
Having been in the role of a Senior HR Practitioner with leadership responsibilities, Susan is able to share and impart her knowledge and experience in areas like interviewing skills, performance management and people management. Her interest lies in leadership, personal and interpersonal development. As a certified facilitator, she has conducted programmes on 7 Habits of Highly Effective People, Leadership Development under Development Dimensions International, Competency-Based Interview, Performance Management and teambuilding retreats. She is also certified as a DISC Behavioural Consultant, NLP Practitioner, Enneagram profiling user, ACTA certified and Associate Certified Coach. Some of her clients include Deloitte Consulting, Touch Community Services, British-American Tobacco, John Wiley and Sons, Maritime Port Authority, Pan Pacific Hotel and hospitals such as Singapore General Hospital, Ng Teng Fong Hospital and more.
As a HR consultant to organisations, Susan has helped clients to improve on their HR processes like employee engagement, performance management, recruitment, development, staff retention and mentoring so that organisations can hire, develop, motivate and retain employees more effectively. In the last two years, she has provided HR consultancy services to organisations like MYWorld and New Life Community Service.
Course Code
TGS-2022011072
Support period:
27 Jan 2022 to 26 Jan 2026
Duration
Day 1: 9.00am to 6.00pm
Day 2: 9.00am to 1.00pm
Total duration: 16 hours
- 10 hrs facilitated workshop (1.5 days)
- 4 hrs e-learning
- 2 hrs assessment
Learner must achieve at least 75% course attendance
Venue
Marina Square or Similar
Funding
WSS/MCES/Absentee Payroll/SFC/SFEC/PSEA
Who should attend
HR practitioners and hiring managers with experience and/or newly promoted managers who need to interview and hire new employees.
Minimum Entry Requirements
– No prior experience is required.
– Minimum GCE ‘O’ level with at least 5 passes, or
– Minimum English proficiency equivalent to Employability Skills Workforce Qualifications (ES WSQ) Workplace Literacy (WPL) 4
Methodology
The training programme will be delivered through a combination of e-learning, interactive short lectures, videos, group exercises and discussions, case-studies, role-play and guided reflection to achieve the desired learning outcome.
Mode of Assessment
– Case study
– Written assessment
Certificate Obtained
Upon successfully demonstrating competence in all the knowledge and skills requirements, you will be issued with the OpenCerts certificate available for download on the MySkillsFuture portal, or via OpenCerts.io.
Daunting as they may seem, performance appraisals are the best times for you and your staff to understand each other better. Learn to work them confidently.
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EON Consulting & Training Pte. Ltd. was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore.
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