Writing in Response to Complaints & Feedback
How we handle the complaints and feedback that flood our inbox is a delicate matter that can either blow up badly or satisfy potential repeat customers. Here’s how you can do it.
This two-day intensive course is designed to equip corporate professionals with the skills needed to write effective reports and proposals, ensuring they can deliver clear, concise, and persuasive documents.
By the end of the workshop, participants would be able to:
Course Dates | Early Bird Dates |
26 & 27 February 2025 | 05/02/2025 |
7 & 8 May 2025 | 16/04/2025 |
12 & 13 August 2025 | 22/07/2025 |
26 & 27 November 2025 | 05/11/2025 |
Type | Early bird | Normal | Members (Join/renew here) |
---|---|---|---|
Fee (S$) excl. of GST | 680.00 | 710.00 | 650.00 |
Fee (S$)* | 741.20 | 773.90 | 708.50 |
50% UTAP disbursement amount (if eligible) | |||
For ≤ 39 years old | Total Nett Fee Paid x 50% (capped at $250)** | ||
For ≥ 40 years old | Total Nett Fee Paid x 50% (capped at $500)** | ||
*9% GST is based on full course fee | |||
**NTUC Starter Members capped at $200 | |||
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Grants (if applicable)
NTUC members enjoy 50% unfunded* course fee support for up to $250 per year when you sign up for courses supported under UTAP. NTUC Members aged 40 and above can enjoy higher funding support at up to $500 per year for courses attended between 1 July 2020 to 31 December 2025. NTUC Starter members can enjoy funding support at up to $200 per year. For more information on how to submit UTAP claims, click here.
*Unfunded course fee refers to the balance course fee payable after applicable government subsidies. This excludes material fees, registration fees, misc. fees etc.
Ms Catherine Michael is an enthusiastic, resourceful and engaging trainer with 15 years of experience in the academic and corporate world. She holds a Bachelor’s Degree in Business Management, Specialist Diploma in Counselling Psychology/Counselling, Cambridge International Diploma for Trainers and an Advanced Certificate in Training and Assessment Certification.
Her specialisation is in conducting teambuilding sessions, effective communication skills, and professional writing skills for working adults and youth. Catherine is a patient and passionate trainer who can engage her audience with ease. She utilises her unique brand of humour to instil a desire in participants to learn and captures their attention with her passion for the topics that she teaches. Having had extensive experience with adults and youth, she has a vivacious way of getting them to believe in their potential to learn and overcome the odds.
UTAP Course Code
C00032884
Support Period:
25 July 2024 to 31 March 2027
Venue
Marina Square or Similar
Duration
9am to 5pm
2 days (14 hours)
Learner must achieve at least 75% course attendance
Funding
UTAP
Who should attend
Manager and supervisors who have to submit and vet reports and proposals.
Minimum Entry Requirements
– No prior experience or knowledge required
– Secondary school level onwards
– Be able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
Methodology
Participants are guided through the strategies with practical steps and a combination of theory as well as both group and individual practice sessions, and personalised coaching from the trainer.
Certification Obtained
Certificate of Attendance will be issued upon at least 75% attendance.
How we handle the complaints and feedback that flood our inbox is a delicate matter that can either blow up badly or satisfy potential repeat customers. Here’s how you can do it.
We write emails daily to correspond with others, and this course also covers how we can use generative AI to improve email communication and prevent miscommunication.
Being able to communicate with all levels at work and effectively work with the people around you make work easier to get through. So why not start today?
EON Consulting & Training Pte. Ltd. was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore.
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