(SFw) Lead Team Leaders to Develop Business Strategies and Governance Management

Develop business strategies and operational plans, which are aligned to organisational plans and facilitate a learning environment for enhanced team performance.

Course Code/ID: CRS-Q-0035531-LPM

In this volatile, uncertain, complex and ambiguous (VUCA) world, disruptive technologies and new business models are changing the operating context for companies. The speed with which companies vary their business strategies will determine their ability to ride the wave of change and create sustained long-term value.

This programme is designed to provide leaders and managers with practical insights, steps, tools and techniques to develop business strategies and operational plans which are aligned to the organisational plans and to facilitate a learning environment to align and enhance team performance.

At the end of the programme, participants will be able to:

  • Develop business unit strategies based on the high-level corporate strategies
  • Map out operational plans from business unit strategies
  • Understand the legal and ethical considerations impacting corporate governance and the expectations on leadership
  • Facilitate a learning culture to build high performance teams


1. Developing business unit strategies

Introduction to strategic management

  • What are vision, mission, strategic objective / goal and strategy?
  • Overview of the strategic planning process
  • Kaplan-Notion 4 strategic perspectives in setting strategic goals
  • 3 levels of strategies (corporate, business unit, functional)

Cascading corporate strategies to business unit and functional strategies

  • Using the FSM approach
  • Introduction to performance management
  • Determining relevant metrics for measurement
2. Developing operational plans

Introduction to team operational plans

  • What is an operational plan?
  • Elements of an operational plan
    – Team goal
    – Action plan (step-by-step actions) required by team
    – Deadline of action plan (for each step)
    – Team member in-charge (for each step)
    – Resources required (for each step)

Translating from business unit / functional strategies to an operational plan

3. Developing effective corporate governance

Introduction to corporate governance

  • What is corporate governance and why is it important?
  • Legal & ethical considerations impacting corporate governance
  • Relevant professional or industry codes of practise and standards relating to corporate governance
  • Implications on corporate governance on team leaders performance and behaviour
4. Providing direction and guidance to teams

Setting expectations on team leader’s responsibilities

Adopting suitable leadership styles to engage team leaders

Understanding Belbin Team Roles Model for building high performing team

Facilitating a learning culture in team through the Learning Organisation principles

  • Establish a shared vision / team direction
  • Inculcate shared team values to instil a learning culture
  • Create workplace learning processes and systems within the team to “build organisational memory”

Learning to learn – Self-reflection as a manager

Who should attend?

  • new supervisors or managers who are leading teams
  • seasoned supervisors or managers who are keen to gain new knowledge and techniques in leading teams


The training programme will be delivered through a combination of e-learning, lectures, class exercises and discussions, case-studies, guided reflection, role plays and various learning activities to achieve the desired learning outcomes.

Mode of Assessment

  • Case study
  • Written assessment

Certification Obtained

Upon successfully demonstrating competence in all the knowledge and skills requirements, you will be awarded a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG).

Blended Learning

  • 14 hours facilitated workshop
  • 4 hours e-learning
  • 2 hours assessment

Essential Information


  • 11 & 12 Nov 2019


School of Economics and Social Sciences, SMU or similar

Course Fees

WTS Funding: Singapore Citizen aged 35 and above, earning $2,000 or less per month
MCES Funding: Singapore Citizen aged 40 and above
Non-WTS/MCES: Singapore Citizens / Permanent Residents who are not eligible for WTS/MCES funding