Department Strategy Development and Driving Team Results for Managers

Establishing an Effective Team Direction & Plan to Lead

(SFw) Lead Team Leaders to Develop Business Strategies and Governance Management

Develop business strategies and operational plans, which are aligned to organisational plans and facilitate a learning environment for enhanced team performance.

Course Code/ID: CRS-Q-0039721-RET

A critical function of a manager involves the understanding of the organisational goals and strategies, and translating these focuses into actionable departmental plans on a daily basis.  At the same time, he must be aware of the organisational policies, philosophies, guiding principles and values which direct how his team is to carry out their work.  Through the process, the manager will be able to establish a clear direction of where the team is heading, communicate the top priorities for his team to focus on, and engage them on an ongoing basis to better deliver the desired results.

This programme is designed to provide leaders and managers with practical insights, step-by-step guide, and tools which can be used to develop their department strategies and operation plans, identify desired organisational behaviours and governance compliance requirements for their team members to follow, and to lead and influence their team effectively towards attainment of shared team goals.

At the end of the programme, participants will be able to:

  • Establish department strategies and operational plans
  • Lead their teams effectively to comply with the requirements of organisational policies, philosophies, guiding principles and values
  • Provide clear direction and guidance to their teams to drive achievement of team results
  • Engage their team members effectively through building of an open, continuous learning and high-performing culture


1. Introduction to Strategic Management
  • How is strategic planning carried out
  • How to establish organisational goals and strategies
  • How to develop department strategies which align to organisational strategies
  • How to identify relevant metrics for measuring performance
2. Developing operational plans
  • How to develop an operational plan for your team that aligns to your department strategies
  • How to mitigate common risks which affect team performance
3. Developing effective corporate governance
  • What is corporate governance and why is it important
  • How does corporate governance impact the way teams carry out their work
  • How can I lead my team to comply to the governance requirement
4. Providing direction and guidance to teams
  • What roles do my team leaders play
  • How to engage my team effectively as a leader
  • How to build a high performing team
  • How to build a learning culture

Who should attend?

  • Aspiring Professionals, Managers and Executives (PMEs) who have yet to lead a team but are interested to be future-ready for the opportunity
  • Managers who are new to leading teams
  • Existing managers with no formal training in setting department strategies or operational plans within their teams
  • Seasoned managers who wishes to improve the way they set their department strategies or engage their teams towards achievement of team goals


The training programme will be delivered through a combination of e-learning, interactive short lectures, class exercises and discussions, case-studies, guided reflection, role plays and various learning activities to achieve the desired learning outcome.

Mode of Assessment

  • Case study
  • Written assessment

Certification Obtained

Upon successfully demonstrating competence in all the knowledge and skills requirements, you will be awarded a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG).

Blended Learning

  • 14 hours facilitated workshop
  • 4 hours e-learning
  • 2 hours assessment

Essential Information


  • 13 & 14 January 2020
  • 19 & 20 March 2020
  • 12 & 13 May 2020
  • 9 & 10 July 2020
  • 24 & 25 September 2020
  • 19 & 20 November 2020


School of Economics and Social Sciences, SMU or similar

Course Fees

WTS Funding: Singapore Citizen aged 35 and above, earning $2,000 or less per month
MCES Funding: Singapore Citizen aged 40 and above
Non-WTS/MCES: Singapore Citizens / Permanent Residents who are not eligible for WTS/MCES funding