(WSQ) AI Productivity Tools for Admin Professionals

• Understand how AI improves productivity and innovation in admin roles
• Apply AI tools to draft, summarise, design, analyse and automate routine tasks
• Identify quick-win opportunities for AI application in your own workflows
• Create and present a mock-up showing an AI-enhanced work improvement

Outline

• Understand what AI is and why it matters for
• Learn how AI supports productivity and workplace innovation
• Be familiar with benefits, risks, limitations of AI use

• Be aware of Gen AI tool categories & usage
• Demonstration of how Gen AI tools can be used in admin tasks
• Learn the effective prompt engineering frameworks for effective AI instructions
• Practise hands-on mini-labs to try out Gen AI tools

• Map routine admin workflows to uncover pain points
• Evaluate suitability of AI use in own work areas
• Identify quick-win tasks for immediate productivity improvements

• Learn how to present AI-enhanced workflows to managers and teams
• Create a before-and-after mock-up showing improved clarity and time savings
• Share your AI learning journey and key takeaways

	Individual/Non-SME, PR, and SC aged 21-39 years		MCES, SC aged 40 and above		SME-sponsored (ETSS) SC/PR, any age
	Up to 50% baseline subsidy		Up to 70% subsidy
	Without GST (S$)	With GST (S$)*	Without GST (S$)	With GST (S$)*	Without GST (S$)	With GST (S$)*
Original Fee	370.00	403.30	370.00	403.30	370.00	403.30
After Subsidy	185.00	218.30	111.00	144.30	111.00	144.30
	90% SFEC disbursement amount (if eligible)
90% Payout	–	–	–	–	99.90	–
Actual Cost	–	–	–	–	11.10	44.40
* 9% GST is based on full course fee

Grants (if applicable)

Individuals

• SkillsFuture Credit (SFC): Please refer to the following guides on how to claim your SkillsFuture Credit.
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• WSS Funding: Singapore Citizen aged 30 and above, earning $2,500 or less per month are eligible for Training Commitment Award (TCA) of up to $1,000 for courses attained during eligibility period. Click here to find out your eligibility.
• MCES Funding: Singapore Citizen aged 40 and above.
• Post-Secondary Education Account (PSEA): For individuals below 31 years old. Please click here for how to claim your PSEA funds. For the step-by-step guide on submitting PSEA Withdrawal Form, click here.

Organisations

• Enhanced Training Subsidy for Small Medium Enterprises (ETSS): If your business meets SME criteria, you are eligible to enjoy up to 70% in Enhanced Training Support for SMEs (ETSS) for any SC or PR employee that you sponsor for training, on top of baseline subsidies.
• Absentee Payroll: You can now easily apply for absentee payroll through the Enterprise Job Skills (EPJS) Portal. Sponsoring employers of Singapore Citizens aged 30 and above, earning $2,500 or less per month, are eligible for AP at up to 95% of trainee’s basic hourly salary, capped at $13 per hour. Click here for more information.
• SkillsFuture Enterprise Credit (SFEC): Eligible companies can benefit from an additional 90% funding support from their out-of-pocket training expenses. Find out if your company is eligible here.

For more information on all training subsidies for employers: Funding information

For more information on self-sponsored training: Funding information

Ms Susan Kwa is a strategic Consumer Insights Specialist, and ICF-trained Practising Coach with more than 20 years of experience turning qualitative evidence into actionable decisions. She has partnered with FMCG, financial services, and technology companies across Asia-Pacific on new product innovation, product launches, brand revitalisation, and service-quality programmes.

As an IHRP Certified Professional and Adult Educator, Susan is passionate about empowering professionals to harness Generative AI responsibly for market research, content development, and process improvement. She also designs and facilitates training in people management, conflict resolution, and workplace communication.

Her recent engagements include introducing more than 1,000 learners to the fundamentals of prompt engineering. Susan brings a unique blend of research expertise, practical coaching, and strategic innovation thinking to every training session.