Essential Skills for Professional Administrators

Why do you reckon there is a need to evolve with the changing demands and expectations of your role as an Administrative Professional? In fact, do you seek to be a first-class business partner to your boss?

This workshop will develop and maximise your potential to be a productive and professional administrator, who is able to perform the job effectively and contribute to the success of your organisation.

After the workshop, you will be able to:

• Develop SMART goals and achieve your tasks effectively through planning, organising, staffing, prioritising and monitoring progress
• Motivate and improve your personal competencies to be a self-directed achiever
• Develop office procedures for efficiency and effectiveness in dealing with various projects and daily tasks
• Learn and apply critical thinking abilities to be global thinkers, generate ideas, solve problems, practice reflection and be more proactive
• Appreciate differences in people and be able to work in a diverse team

Outline

• Management function
  

  – Identify your role in management

  – Set SMART Goals

  – Use active verbs to write effective SMART goals

  – Create an ACTION plan

  – Monitor progress

• Managing People Skills
  

  – Understand yourself and others

  – Apply Ned Hermann’s Whole Brain Thinking® concept to communicate and relate with others

  – Work as a team

  – 5 secrets to build a better relationship with your boss

• Managing the Office Function
  

  – Develop office procedures for the following administrative functions:

  * Organising and processing mails

  * Dealing with visitors

  * Sourcing, negotiating and purchasing goods and services

  * Managing and controlling office stock

  * Handling petty cash, estimating costs and monitoring expenditures

  * Security and confidentiality

  * Workplace health and safety issues

• Developing your Critical Thinking Skills
  

  – What is critical thinking skills?

  – Positive attitude for strong critical thinking: COOL technique

  – Characteristics of critical thinkers

  – Understanding the eight elements of thought

  – Three thinking strategy: The ORA Rule

• Developing your Professional Competencies

  – Importance of asking questions

  – Listening skills

  – Emotional intelligence

  – Building your self confidence

  – Self-motivation for success

Type	Early bird	Normal	Members (Join/renew here)
Fee (S$) excl. of GST	570.00	600.00	540.00
Fee (S$)*	621.30	654.00	588.60
50% UTAP disbursement amount (if eligible)
For ≤ 39 years old	Total Nett Fee Paid x 50% (capped at $250)**
For ≥ 40years old	Total Nett Fee Paid x 50% (capped at $500)**
*9% GST is based on full course fee
**NTUC Starter Members capped at $200

Grants (if applicable)

• Union Training Assistance Programme (UTAP):

  NTUC members enjoy 50% unfunded* course fee support for up to $250 per year when you sign up for courses supported under UTAP. NTUC Members aged 40 and above can enjoy higher funding support at up to $500 per year for courses attended between 1 July 2020 to 31 December 2025. NTUC Starter members can enjoy funding support at up to $200 per year. For more information on how to submit UTAP claims, click here.

  *Unfunded course fee refers to the balance course fee payable after applicable government subsidies. This excludes material fees, registration fees, misc. fees etc.