(WSQ) Office Management Skills for Admin Professionals

Do you constantly feel like the expectations and demands placed upon you seem to be increasing as of late? Your role as an administrative professional has now been put to the challenge of meeting these expectations, which include delivering quality service and results in the course of your work.

Support or administrative roles help to keep the business running in an organisation. In fact, as business progresses in this ever-changing environment, your employer’s expectations for you changes as well, leading to a need for such roles to evolve.

This is your opportunity to take charge of your own professional development and ensure that you remain competent in your job.

After the workshop, you will be able to:

• Understand the demands of and maximise administrative support roles and responsibilities
• Effectively relate to and manage different stakeholders
• Improve your self-confidence and competencies for success
• Apply essentials tools and strategies to increase work productivity
• Apply effective strategies to communicate and solve problems

Outline

• Managing role expectations
  

  – Difference then and now

  – Why it is important to level-up

• People management
  

  – Knowing strengths and limitations

  – Understanding workplace dynamics

• Positive EQ for workplace effectiveness
  

  – IQ vs EQ

  – What it means to have EQ at the workplace

• Communication skills
  

  – Impact of effective communication

  – How empathetic listening and communication improve workplace effectiveness

• Managing time and priorities
  

  – Identifying the productivity blockers

  – Tackling the blockers

	Individual/Non-SME, PR, and SC aged 21-39 years		MCES, SC aged 40 and above		SME-sponsored (ETSS) SC/PR, any age
	Up to 50% baseline subsidy		Up to 70% subsidy
	Without GST (S$)	With GST (S$)*	Without GST (S$)	With GST (S$)*	Without GST (S$)	With GST (S$)*
Original Fee	360.00	392.40	360.00	392.40	360.00	392.40
After Subsidy	180.00	212.40	108.00	140.40	108.00	140.40
	50% UTAP disbursement amount (if eligible)				90% SFEC disbursement amount (if eligible)
Payout	Total Nett Fee Paid x 50%**				97.20	–
Actual Cost	Total Nett Fee Paid x 50%				10.80	43.20
* 9% GST is based on full course fee
**Capped at $250 for ≤ 39 years old, $500 for ≥ 40 years old, $200 for Starter members

Grants (if applicable)

Individuals

• SkillsFuture Credit (SFC): Please refer to the following guides on how to claim your SkillsFuture Credit.
  Mobile  |  PC
• WSS Funding: Singapore Citizen aged 30 and above, earning $2,500 or less per month are eligible for Training Commitment Award (TCA) of up to $1,000 for courses attained during eligibility period. Click here to find out your eligibility.
• MCES Funding: Singapore Citizen aged 40 and above.
• Post-Secondary Education Account (PSEA): For individuals below 31 years old. Please click here for how to claim your PSEA funds. For the step-by-step guide on submitting PSEA Withdrawal Form, click here.
• Union Training Assistance Programme (UTAP):

  NTUC members enjoy 50% unfunded* course fee support for up to $250 each year when you sign up for courses supported under UTAP. NTUC members aged 40 and above can enjoy higher funding support up to $500 per individual each year, capped at 50% of unfunded course fees, for courses attended between 1 July 2020 to 31 December 2025. For more information on how to submit UTAP claims, click here.

  *Unfunded course fee refers to the balance course fee payable after applicable government subsidies. This excludes material fees, registration fees, misc. fees etc.

Organisations

• Enhanced Training Subsidy for Small Medium Enterprises (ETSS): If your business meets SME criteria, you are eligible to enjoy up to 70% in Enhanced Training Support for SMEs (ETSS) for any SC or PR employee that you sponsor for training, on top of baseline subsidies.
• Absentee Payroll: You can now easily apply for absentee payroll through the Enterprise Job Skills (EPJS) Portal. Sponsoring employers of Singapore Citizens aged 30 and above, earning $2,500 or less per month, are eligible for AP at up to 95% of trainee’s basic hourly salary, capped at $13 per hour. Click here for more information.
• SkillsFuture Enterprise Credit (SFEC): Eligible companies can benefit from an additional 90% funding support from their out-of-pocket training expenses. Find out if your company is eligible here.

For more information on all training subsidies for employers: Funding information

For more information on self-sponsored training: Funding information