(WSQ) Advanced Skills for Administrative Professionals

Administrative professionals often face challenges, such as managing diverse stakeholder expectations, navigating workplace politics, and addressing recurring operational issues.

In addition, they often experienced missed opportunities to value-add and build strategic relationship with important stakeholders , frequently stemming from a lack of clarity in stakeholder roles and influence, ineffective communication, and an inability to optimise available resources.

Elevate your professional standing with this course, designed to empower you with advanced skills and strategies for navigating complex organisational dynamics and expertise as an advanced administrative professional.

After the workshop, you will be able to:

• Articulate the roles and contributions of stakeholders in relation to their relationships, authority and influence within organisational contexts
• Determine the aspects and characteristics of relationships among stakeholders with stakeholder mapping techniques
• Manage stakeholders’ expectations using root cause analysis aligned with organisational resources
• Exhibiting resourcefulness when serving as organisation’s main contact point or representative for communicating with stakeholders, addressing queries and providing clarifications
• Represent the organisation’s interests when using assertiveness techniques to align stakeholder expectations during the engagement session
  
  

Outline

• Setting the Context – Common Challenges Encountered by Administrators
  
  
• Understanding Power and Influence
  – Association of authority and influence in different organisational roles
  – Difference between formal power vs informal power
  – Framework on power & influence
  
  
• Stakeholder Mapping Models & Application
  – Stakeholder Influence Network
  
  o Visualising relationships between stakeholders and type
  – Stakeholder Attribute Analysis
  
  o Identifying goals and interests, influence & power, and attitude to-wards organisational initiative


• Overview on Types of Problem Solving & Decision-Making Approaches
  
  
• Root Cause Analysis
  – Common tools & techniques
  
  
• Common Administrative Challenges
  – Issues, decision point and solutioning considerations
  
  • o Stakeholders’ expectations and needs
    o Organisation’s position and resources
  
  
• Introduction to Resourcefulness
  – Taking stock of resources you control
  – Identifying resources other stakeholders possesses
  – Strategies for securing resources
  
  
• Understanding Assertiveness
  – The assertiveness continuumt
  – Importance of assertiveness in the Administrative Role
  – Technique to exert assertiveness


• Managing Stakeholders’ Differences
  – Focus on win-win outcome
  – Understanding their needs and interests vs your needs and interests
  – Assessing strengths of relationships
  – Interest-Based Relational (IBR) Approach of conflict resolution

	Individual/Non-SME, PR, and SC aged 21-39 years		MCES, SC aged 40 and above		SME-sponsored (ETSS) SC/PR, any age
	Up to 50% baseline subsidy		Up to 70% subsidy
	Without GST (S$)	With GST (S$)*	Without GST (S$)	With GST (S$)*	Without GST (S$)	With GST (S$)*
Original Fee	380.00	414.20	380.00	414.20	380.00	414.20
After Subsidy	190.00	224.40	114.00	148.20	114.00	148.20
	90% SFEC disbursement amount (if eligible)
90% Payout	–	–	–	–	102.60	–
Actual Cost	–	–	–	–	11.40	45.60
* 9% GST is based on full course fee

• SkillsFuture Credit (SFC): Please refer to the following guides on how to claim your SkillsFuture Credit. Mobile  |  PC
• WSS Funding: Singapore Citizen aged 30 and above, earning $2,500 or less per month are eligible for Training Commitment Award (TCA) of up to $1,000 for courses attained during eligibility period. Click here to find out your eligibility.
• MCES Funding: Singapore Citizen aged 40 and above.
• Post-Secondary Education Account (PSEA): For individuals below 31 years old. Please click here for how to claim your PSEA funds. For the step-by-step guide on submitting PSEA Withdrawal Form, click here.

• Enhanced Training Subsidy for Small Medium Enterprises (ETSS): If your business meets SME criteria, you are eligible to enjoy up to 70% in Enhanced Training Support for SMEs (ETSS) for any SC or PR employee that you sponsor for training, on top of baseline subsidies.
• Absentee Payroll: You can now easily apply for absentee payroll through the Enterprise Job Skills (EPJS) Portal. Sponsoring employers of Singapore Citizens aged 30 and above, earning $2,500 or less per month, are eligible for AP at up to 95% of trainee’s basic hourly salary, capped at $13 per hour. Click here for more information.
• SkillsFuture Enterprise Credit (SFEC): Eligible companies can benefit from an additional 90% funding support from their out-of-pocket training expenses. Find out if your company is eligible here.