Workshop Objectives:
This workshop aims to equip HR Professionals and Line Managers (e.g. Operations Managers/ Executives) from the Environmental Services (ES) enterprises with important skill-sets to offer one-on-one career guidance to their identified talents.
Specifically, the HR Professionals and Line Managers should be able to perform the following after the workshop:
- Provide their talent with better understanding of their current strengths/ gaps/ plans and future proof their careers
- Develop a Career Development Plan to ensure that the talent’s aspirations, aligned with business’ needs are met and followed through
- Support their talents with reskilling opportunities or career mobility within the organisation
Workshop Synopsis:
Addressing the challenges faced by the ES industry in attracting and retaining local talent requires a multifaceted approach that focuses on reshaping the industry’s image, enhancing career development opportunities, and fostering a sense of professional pride. Structured career planning and discussions are therefore extremely crucial to help engage and retain existing staff, especially talents who will be the future leaders to bring the business forward.
By attending this training, participants will gain valuable insights to the pivotal role career planning plays in boosting employee morale, enhancing job satisfaction and reducing turnover rates. Participants will be equipped with the essential skills to carry out a career conversation with their talents effectively to achieve these desired outcomes.
Workshop Objectives:
After the workshop, participants will be able to:
- Recognise the importance of engaging their talents holistically, for successful retention, buy-in and support to grow together with their organisations.
- Encourage their talents to develop a long-term perspective of their professional development and growth within the organisation
- Instill a growth-mindset in their talents to be receptive of change and developmental opportunities.
- Engage their talents effectively in a structural career planning and development conversations.
Course Outline:
- Sharing of Environmental Services (ES) Industry Transformation Plan (ITM) by NEA
- Why do we need to engage our talents in the ES industry?
- Transforming the perception of the industry
- Talent retention and professionalisation
- Positioning for organisational resilience, growth and sustainability in future
- What do our talents need to feel better engaged?
- 6 dimensions of employee engagement
- How to help our talents to appreciate the changes in the industry and adapt?
- 4-step model in managing people side of change
- Instilling a growth mindset for talents to be ever-ready to learn and be prepared for
opportunities
- What is Structured Career Planning (SCP)?
- SCP objectives and importance
- Benefits to
- Organisation’s business and culture,
- Team capability and performance, and
- Individual staff professional development and employability
- How to prepare and facilitate career conversations?
- GROW model for structuring effective conversations
- Career development planning form for documenting conversations
- Identifying career goals and aspirations
- Progressive wage model (PWM) for vertical progression
- Lateral progression and other ways of professional growth
- Skills development roadmap for structured skills acquisition
- Determining current state of professional development
- Strengths & areas for development
- Exploring development options
- Exposure, training, practice
- 70:20:10 developmental framework
- Confirming development actions
- Staff learning plan (5 ‘W’s & 1 ‘H’)
Mr William Thien is a consultant and trainer with over 20 years of experience. He is a certified Practicing Management Consultant (PMC), Certified Productivity Consultant (CPC) and a Certified Workplace Learning Specialist (CWLS). He is an Associate Consultant with the Singapore Productivity Centre as well as the Centre for Learning and Performance of the Institute for Adult Learning (IAL).
He has been a member of the Institute of Management Consultants (Singapore) and the Singapore Productivity Association.
William holds a degree in Master of Arts in Instructional Design and Technology (MAIDT) from the Nanyang Technological University as well as a Bachelor of Science (Econs) (Hons) in Management Studies, from the University of London.
Professionally, he holds a Graduate Diploma in Personnel Management from the Singapore Institute of Management and has also completed the Advance Certificate in Training and Assessment (ACTA) from the Institute for Adult Learning (IAL).
Other than his professional work, William volunteers as a member of the HR Committee at St Luke’s Hospital. He is a Specialist Adult Education (SAE) with IAL and has been the Chairman of the Special Interest Group (Coaching and Mentoring) at the Adults Education Network on a volunteer basis.
William has worked in the shipbuilding, engineering as well as the hotel industries. During this period of work, he carried a wide variety of portfolios, including recruitment & selection, compensation & benefits, performance management, employee industrial relations and training & development. He was also the Personnel Manager of Mandarin Hotel, a five-star service establishment with over 1200 employees.
As a consultant, his work reflects his wide and in-depth hands-on experience in human resource management. He leads a team of consultants to provide services to several organisations. He is a pre-qualified consultant for the Innovation and Capability Voucher (ICV) scheme administered by SPRING Singapore. He has also worked with Singapore National Employers’ Federation (SNEF) and various SME Centres as associate consultant to extend his consultancy services.
The areas of consulting services include the following:
- Corporate strategic planning and key performance indicators development
- Recruitment and selection
- Compensation and benefits
- Performance management and appraisal system
- Learning and development
- Talent and career management
- HR Policies and Procedures / Employee Handbook
As an author, William is the key contributor for ‘The Hands On Guide – Human Resource Manager, Singapore’ and ‘HR Letters, Forms and Policies, Singapore’ published by CCH Asia Pte Ltd since 1999. He also co-authored the Singapore chapters of ‘Employment Law Asia’ by the same publisher. He has been an editorial advisor of the publication People Strategies.
