Workshop Objectives:
The main aims of the workshop are to equip HR professionals and operations managers/executives with:
- The necessary know-how to offer one-to-one career guidance to your SOs, to support their reskilling or career mobility within the firm;
- Skillsets to better understand your SOs’ current strengths/gaps, plan/future-proof their careers and develop a career development plan to achieve their aspirations
Participants will receive guides and templates to conduct change management and structured career planning conversations with security officers.
Learning Outcomes:
- Recognise the importance of engaging security officers at the individual, agency and industry level
- Engage their security officers in a structural career planning and development conversations and assist them to develop their career development plan
- Instil a growth-mindset in their security officers to be receptive of change
Workshop Outline:
- Establishing the case for security officers’ engagement
- Engagement needs of security officers
- Structured career planning (SCP) and development conversations
- Managing people side of change: 4-step model
Mr William Thien is a consultant and trainer with over 20 years of experience. He is a certified Practicing Management Consultant (PMC), Certified Productivity Consultant (CPC) and a Certified Workplace Learning Specialist (CWLS). He is an Associate Consultant with the Singapore Productivity Centre as well as the Centre for Learning and Performance of the Institute for Adult Learning (IAL).
He has been a member of the Institute of Management Consultants (Singapore) and the Singapore Productivity Association.
William holds a degree in Master of Arts in Instructional Design and Technology (MAIDT) from the Nanyang Technological University as well as a Bachelor of Science (Econs) (Hons) in Management Studies, from the University of London.
Professionally, he holds a Graduate Diploma in Personnel Management from the Singapore Institute of Management and has also completed the Advance Certificate in Training and Assessment (ACTA) from the Institute for Adult Learning (IAL).
Other than his professional work, William volunteers as a member of the HR Committee at St Luke’s Hospital. He is a Specialist Adult Education (SAE) with IAL and has been the Chairman of the Special Interest Group (Coaching and Mentoring) at the Adults Education Network on a volunteer basis.
William has worked in the shipbuilding, engineering as well as the hotel industries. During this period of work, he carried a wide variety of portfolios, including recruitment & selection, compensation & benefits, performance management, employee industrial relations and training & development. He was also the Personnel Manager of Mandarin Hotel, a five-star service establishment with over 1200 employees.
As a consultant, his work reflects his wide and in-depth hands-on experience in human resource management. He leads a team of consultants to provide services to several organisations. He is a pre-qualified consultant for the Innovation and Capability Voucher (ICV) scheme administered by SPRING Singapore. He has also worked with Singapore National Employers’ Federation (SNEF) and various SME Centres as associate consultant to extend his consultancy services.
The areas of consulting services include the following:
- Corporate strategic planning and key performance indicators development
- Recruitment and selection
- Compensation and benefits
- Performance management and appraisal system
- Learning and development
- Talent and career management
- HR Policies and Procedures / Employee Handbook
As an author, William is the key contributor for ‘The Hands On Guide – Human Resource Manager, Singapore’ and ‘HR Letters, Forms and Policies, Singapore’ published by CCH Asia Pte Ltd since 1999. He also co-authored the Singapore chapters of ‘Employment Law Asia’ by the same publisher. He has been an editorial advisor of the publication People Strategies.
