Handling Employee Grievances and Discipline

CONFIRMED

Touchy subjects such as employee grievances and discipline tend to raise tension in the workplace. Learn how to handle these delicate matters well.

Course Code/ID: CRS-N-0028058

Grievance may be any genuine or imaginary feeling of dissatisfaction or injustice, which an employee experiences about his job and its nature, management policies and procedures, and their related matters. Such feelings must be expressed by the employee and brought to the notice of the management and the organisation in accordance with acceptable procedures.

At the same time, and just as important, is the need to correct employees who have broken any established or implied rules and expectations. This helps to establish and ensure a stable sense of integrity and culture in the organisation.

After the workshop, you will be able to:

  • understand the nature of employee grievance
  • follow the appropriate approaches to handle employee grievance
  • understand the nature of employee discipline
  • follow the appropriate approaches to handle employee disciplinary matters

Outline

  • Effective handling of employee relations
  • Employment laws reference
  • Grievance handling
    – Objectives
    – Definition and scope
    – Circumstances
    – Types of grievances
  • Grievance: procedure and objectives
    – Consequences of mishandling employee grievances
    – Principles of grievance handling
    – Roles of stakeholders
    – Examples
  • How to prevent employee grievances
    – Principle of employee engagement and employee experience
  • Grievance vs Discipline
    – Definition and scope of discipline
    – Formal disciplinary procedure
    – Principle of natural justice
    – Discipline and employment relationship
    – Example of disciplinary procedure and best practice
  • Discipline and punishment
    – Purpose
    – Enforcement of discipline
    – Administering discipline
    – Conduct of inquiry
    – Termination of service
    – Dismissal of an employee
    – Proper handling of dismissal
    – Right of appeal
    – Related laws

Who should attend?

Supervisors, executives and managers who need to handle employee grievances and disciplinary matters in their organisations.

Methodology

Participants are guided through practical steps of the topic with a combination of application exercises, group discussions and discussions on actual workplace problems with experience-sharing.

Trainer

Mr Victor Kow has more than 38 years of experience in senior management functions, human resource management, training & development, management & leadership development, employee relations information technology management and management consultancy in both the public and private sectors in the Asia Pacific region. He has conducted numerous management training courses and carried various management consultancy work in the Asia-Pacific region in both English and Chinese.

Some of his recent clients include trainees from Ministry of Manpower, Ministry of Defence, Changi General Hospital, National Healthcare Group, National Healthcare Group Polyclinics, National University of Singapore, Lee Kwan Yew School of Public Policy, Singapore Turf Club, Civil Service College and Ong Teng Cheong Institute of Labour Leadership.

Victor is currently designing and conducting training workshops in major areas of management & leadership, human resource management, problem solving and decision making skills and personality profiling and advice. He is also lecturing on subjects in Human Capital Management, Strategic HR Information Management and Strategic Training Needs Identification and Organisational Behaviours.

Essential Information