Conflict Resolution with a Win-Win Outcome
Nobody likes to deal with conflict but it can come with some benefits that will pull your team closer together, as long as it’s managed well.
Course code: CRS-N-0028058
Date: 13 Apr 2021
Status: –
Early bird date in brackets
Fees are inclusive of 7% GST
Grievance may be any genuine or imaginary feeling of dissatisfaction or injustice, which an employee experiences about his job and its nature, management policies and procedures, and their related matters. Such feelings must be expressed by the employee and brought to the notice of the management and the organisation in accordance with acceptable procedures.
At the same time, and just as important, is the need to correct employees who have broken any established or implied rules and expectations. This helps to establish and ensure a stable sense of integrity and culture in the organisation.
After the workshop, you will be able to:
Supervisors, executives and managers who need to handle employee grievances and disciplinary matters in their organisations.
Participants are guided through practical steps of the topic with a combination of application exercises, group discussions and discussions on actual workplace problems with experience-sharing.
Mr Victor Kow has more than 38 years of experience in senior management functions, human resource management, training & development, management & leadership development, employee relations information technology management and management consultancy in both the public and private sectors in the Asia Pacific region. He has conducted numerous management training courses and carried various management consultancy work in the Asia-Pacific region in both English and Chinese.
Some of his recent clients include trainees from Ministry of Manpower, Ministry of Defence, Changi General Hospital, National Healthcare Group, National Healthcare Group Polyclinics, National University of Singapore, Lee Kwan Yew School of Public Policy, Singapore Turf Club, Civil Service College and Ong Teng Cheong Institute of Labour Leadership.
Victor is currently designing and conducting training workshops in major areas of management & leadership, human resource management, problem solving and decision making skills and personality profiling and advice. He is also lecturing on subjects in Human Capital Management, Strategic HR Information Management and Strategic Training Needs Identification and Organisational Behaviours.
You will be redirected to the Skilleto training management platform. Please log in to or create your Skilleto account to proceed with your registration. Thank you.
Please fill up the spreadsheet and email it to enquiries@eon.com.sg.
Nobody likes to deal with conflict but it can come with some benefits that will pull your team closer together, as long as it’s managed well.
Setting SMART and realistic goals and KPIs helps to point your employees and organisation in the ideal direction. Learn what works, and what doesn’t.
Develop the necessary skills to effectively coach your employees, and ensure that your team performs at its optimum level.
EON Consulting & Training Pte Ltd was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore.
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