Handling Employee Grievances and Discipline

• Gain insight into the causes and characteristics of employee grievances
• Apply effective strategies for addressing and resolving workplace complaints
• Comprehend the principles and purpose of employee discipline
• Implement suitable methods for managing disciplinary issues appropriately

Outline

• Effective handling of employee relations

• Employment laws reference

• Grievance handling
  – Objectives
  – Definition and scope
  – Circumstances
  – Types of grievances

• Grievance: procedure and objectives
  – Consequences of mishandling employee grievances
  – Principles of grievance handling
  – Roles of stakeholders
  – Examples

• How to prevent employee grievances
  – Principle of employee engagement and employee experience

• Grievance vs Discipline
  – Definition and scope of discipline
  – Formal disciplinary procedure
  – Principle of natural justice
  – Discipline and employment relationship
  – Example of disciplinary procedure and best practice

• Discipline and punishment
  – Purpose
  – Enforcement of discipline
  – Administering discipline
  – Conduct of inquiry
  – Termination of service
  – Dismissal of an employee
  – Proper handling of dismissal
  – Right of appeal
  – Related laws

Type	Early bird	Normal	Members (Join/renew here)
Fee (S$) excl. of GST	360.00	390.00	330.00
Fee (S$)*	392.40	425.10	359.70
50% UTAP disbursement amount (if eligible)
For ≤ 39 years old	Total Nett Fee Paid x 50% (capped at $250)**
For ≥ 40 years old	Total Nett Fee Paid x 50% (capped at $500)**
*9% GST is based on full course fee
**NTUC Starter Members capped at $200

Grants (if applicable)

• Union Training Assistance Programme (UTAP):

  NTUC members enjoy 50% unfunded* course fee support for up to $250 per year when you sign up for courses supported under UTAP. NTUC Members aged 40 and above can enjoy higher funding support at up to $500 per year for courses attended between 1 July 2020 to 31 December 2025. NTUC Starter members can enjoy funding support at up to $200 per year. For more information on how to submit UTAP claims, click here.

  *Unfunded course fee refers to the balance course fee payable after applicable government subsidies. This excludes material fees, registration fees, misc. fees etc.