Setting KPIs & Goals for Effective Job Performance
Setting SMART and realistic goals and KPIs helps to point your employees and organisation in the ideal direction. Learn what works, and what doesn’t.
| Course Dates | Early Bird Dates |
| 14 January 2026 | 23/12/2025 |
| Type | Early bird | Normal | Members (Join/renew here) |
|---|---|---|---|
| Fee (S$) excl. of GST | 360.00 | 390.00 | 330.00 |
| Fee (S$)* | 392.40 | 425.10 | 359.70 |
| 50% UTAP disbursement amount (if eligible) | |||
| For ≤ 39 years old | Total Nett Fee Paid x 50% (capped at $250)** | ||
| For ≥ 40 years old | Total Nett Fee Paid x 50% (capped at $500)** | ||
| *9% GST is based on full course fee | |||
| **NTUC Starter Members capped at $200 | |||
 |
Grants (if applicable)
NTUC members enjoy 50% unfunded* course fee support for up to $250 per year when you sign up for courses supported under UTAP. NTUC Members aged 40 and above can enjoy higher funding support at up to $500 per year for courses attended between 1 July 2020 to 31 December 2025. NTUC Starter members can enjoy funding support at up to $200 per year. For more information on how to submit UTAP claims, click here.
*Unfunded course fee refers to the balance course fee payable after applicable government subsidies. This excludes material fees, registration fees, misc. fees etc.
Ms. Norintan Shariff is a passionate people developer with almost 14 years in the learning and development space in various domains; retail, tourism, hospitality, service excellence, leadership & people management, human resource management, business management and many others.
She is also a versatile and
result-oriented leader with more than 30 years of working experience, and has
spent 12 years in a senior management position both locally and regionally,
leading high-performance teams and ensuring operations effectiveness and
efficiencies. She possesses strong leadership and business development
abilities, along with excellent negotiation skills, and is an independent
individual that strives for excellence and quality.
UTAP Course Code
C00032847
Support Period:
25 July 2024 to 31 March 2027
Venue
Marina Square or Similar
Duration
9am to 5pm
1 day (7 hours)
Learner must achieve at least 75% course attendance
Funding
UTAP
Who should attend
Supervisors, executives and managers who need to handle employee grievances and disciplinary matters in their organisations.
Minimum Entry Requirements
– No prior experience or knowledge required
– Secondary school level onwards
– Be able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
Methodology
Participants are guided through practical steps of the topic with a combination of application exercises, group discussions and discussions on actual workplace problems with experience-sharing.
Certification Obtained
Certificate of Attendance will be issued upon at least 75% attendance.
Setting SMART and realistic goals and KPIs helps to point your employees and organisation in the ideal direction. Learn what works, and what doesn’t.
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