Grammar for Business Writing

Common grammar mistakes can cause chinks in your otherwise perfect writing. Learn how to choose your words and use them right for smoother communication.

Course Code/ID: CRS-N-0042672

"One of the essential tools for communicating effectively at the workplace is the ability to use correct English grammar when speaking and writing. So, if you want to know the difference between “I have written” and “I had written”, or the reason why “I look forward to hear from you” is incorrect, you should attend this course. The course focuses on the common English errors that we make in writing emails and other documents as well as the wrong words used to convey our meanings. During training, you will learn how to use a common tool in checking your grammar accuracy. Do join me for an enlightening day of discovering the simple rules that guide us in speaking and writing correctly."

Ms Florence Au, Trainer

In business, correct English grammar is essential in communicating effectively, in both speech and writing. The Grammar for Business Writing course highlights the usage problems associated with contemporary grammar. Grammar refers to rules that allow us to organise our words and sentences into coherent, meaningful language. This course, therefore, explores the major areas of English grammar.

The course also addresses the three issues underlying all errors of grammatical usage: the idea of Standard English, the effects of language change on English grammar, and the effects of language attitudes on our perception of “correct” English. It will be of interest to anyone who wishes to increase his or her confidence in presenting English clearly, and improve his or her editing and proofreading abilities.

After the workshop, you will be able to:

  • recollect how the English language works
  • communicate more accurately and effectively
  • use precise vocabulary to convey the intended meaning
  • avoid common English errors to polish your business writing


  • The Structure of English
    – words
    – phrases
    – clauses
    – sentences
  • Noun countability
    paper or papers
    food or foods
  • Tenses
    I have replied to the email or I had replied to the email
  • Transitivity
    I look forward to hear or I look forward to hearing
  • Verb Mood
    If I am you, I will tell him or If I were you, I would tell him
  • Subject and Verb Agreement
    – None of the documents is or None of the documents are
  • Preposition
    I am on the bus or I am in the bus
  • Correct sentence structures
  • Punctuation
  • Commonly Confused and Misused Words
    revert or reply
    – kindly
    or please
    – subject to
    or subjected to

Who should attend?

Managers, executives, and non-executive staff.


Participants are guided through practical steps of the topic with a combination of lectures, group work, and proofreading and editing of business texts using dictionary software.

Practitioner’s Certificate

This is a module under the Practitioner’s Certificate in Business Writing certificate programme.

Participants will receive a Certificate of Attendance after completing the module.

Get the Practitioner’s Certificate in Business Writing now by completing ALL 3 modules under this certificate programme.

Click here to learn more about this certificate programme.


Ms Florence Au has been training adult learners in business communication for about 27 years. Her initial training stint in the private sector saw her teaching secretaries and administrative staff in the writing of letters, memos, reports, press releases and minutes of meetings for examination courses.

With this experience and that accumulated from her job as an administrator and later a training manager, she went on to train public officers. She has since been training at the Civil Service College (CSC) for more than 12 years. At CSC, Florence conducts public-run written communication courses in the Write programme, which includes grammar, emails, letters, reports and minutes of meetings. Besides these, she also develops and trains customised programmes for the Singapore Police Force, Ministry of Education, Health Promotion Board, Singapore Land Authority, Building Construction Authority and People’s Association. In addition, she has re-written three courses for IPAM – Writing Reports and Proposals, Writing Minutes of Meetings and Writing Effectively – The Quality Service Approach.

Florence holds a Bachelor of Arts in English and Literature, a Diploma in Translation and Interpretation and professional qualifications from the UK in writing minutes of meetings and shorthand.

Essential Information

Available Dates

  • 7 February 2020 (EB: 16/1/2020)
  • 14 May 2020 (EB: 23/4/2020)
  • 6 August 2020 (EB: 16/7/2020)
  • 26 November 2020 (EB: 5/11/2020)


Royal Plaza on Scotts or similar