• Differentiate Business Writing from other writing
• Apply key grammar rules to write clearly and professionally
• Improve tone, structure, and clarity in business communication
• Recognize the strengths and limitations of AI tools in writing and collaborate with AI to save time and boost writing confidence
• Use ChatGPT effectively for drafting, editing, and enhancing business documents

Outline

– What is Business Writing and how is it different from other forms of writing?
– Types of Business Writing

– Tenses, punctuation, phrasal verbs, sentence types
– Important grammar rules

– Frequent errors and fixes
– Proofreading

– Purpose, audience, objective

– 4-step writing approach

– Types of tone and how to use them effectively
– Positive vs negative tones

– Message clarity and precision
– Formula

– Formal, persuasive, collaborative, and assertive language (Vocabulary-building tasks)

– Introduction to ChatGPT & other tools

– AI-assisted editing

– Maintaining tone, authenticity, and ethical standards

Ms Michelle Tan is a multilingual, passionate and perceptive learning and development professional who brings a wealth of cross-cultural experience and human-centered insight to her work. With a strong belief in the transformative power of collaboration, she has supported individuals and teams across diverse industries in navigating complexity, building meaningful connections, and unlocking their potential. 

Michelle holds a Master’s degree in Organisational Psychology, which underpins her expertise in coaching, facilitation, and leadership development. Her approach is grounded in empathy and clarity—she sees people not only as they are, but as they aspire to be. Whether guiding individuals through personal growth or helping teams align with strategic goals, Michelle is known for her ability to create safe, reflective spaces that foster trust, resilience, and breakthrough thinking. She has worked extensively in multicultural environments, adapting with agility and grace to unfamiliar contexts. Her calm presence, coupled with her ability to hold space for ambiguity and discomfort, has made her a trusted partner in both corporate and community settings. 

Michelle’s facilitation style is engaging, intuitive, and deeply attuned to the needs of her participants. She is especially passionate about helping others find clarity in the midst of uncertainty and supporting them in achieving their version of greatness.