Essential Skills for Professional Administrators

Why do you reckon there is a need to evolve with the changing demands and expectations of your role as an Administrative Professional? In fact, do you seek to be a first-class business partner to your boss?

This workshop will develop and maximise your potential to be a productive and professional administrator, who is able to perform the job effectively and contribute to the success of your organisation.

After the workshop, you will be able to:

• Develop SMART goals and achieve your tasks effectively through planning, organising, staffing, prioritising and monitoring progress
• Motivate and improve your personal competencies to be a self-directed achiever
• Develop office procedures for efficiency and effectiveness in dealing with various projects and daily tasks
• Learn and apply critical thinking abilities to be global thinkers, generate ideas, solve problems, practice reflection and be more proactive
• Appreciate differences in people and be able to work in a diverse team
  
  

Outline

• Management function
  – Identify your role in management
  – Set SMART Goals
  – Use active verbs to write effective SMART goals
  – Create an ACTION plan
  – Monitor progress
  
  
• Managing People Skills
  – Understand yourself and others
  – Apply Ned Hermann’s Whole Brain Thinking® concept to communicate and relate with others
  – Work as a team
  – 5 secrets to build a better relationship with your boss
  
  
• Managing the Office Function
  – Develop office procedures for the following administrative functions:
    * Organising and processing mails
    * Dealing with visitors
    * Sourcing, negotiating and purchasing goods and services
    * Managing and controlling office stock
    * Handling petty cash, estimating costs and monitoring expenditures
    * Security and confidentiality
    * Workplace health and safety issues
  
  
• Developing your Critical Thinking Skills
  – What is critical thinking skills?
  – Positive attitude for strong critical thinking: COOL technique
  – Characteristics of critical thinkers
  – Understanding the eight elements of thought
  – Three thinking strategy: The ORA Rule
  
  
• Developing your Professional Competencies
  – Importance of asking questions
  – Listening skills
  – Emotional intelligence
  – Building your self confidence
  – Self-motivation for success

Type	Early bird	Normal	Members (Join/renew here)
Fee (S$) excl. of GST	570.00	600.00	540.00
Fee (S$)*	621.30	654.00	588.60
50% UTAP disbursement amount (if eligible)
Payout (S$) for ≥ 40years old	285.00	300.00	270.00
Actual Fee* for ≥ 40years old	336.30	354.00	318.60
Payout (S$) for ≤ 39years old	250.00	250.00	250.00
Actual Fee* for ≤ 39years old	371.30	404.00	338.60
*Incl. of 9% GST based on full course fee

Grants (if applicable)

• Union Training Assistance Programme (UTAP):

  NTUC members enjoy 50% unfunded* course fee support for up to $250 each year when you sign up for courses supported under UTAP. NTUC members aged 40 and above can enjoy higher funding support up to $500 per individual each year, capped at 50% of unfunded course fees, for courses attended between 1 July 2020 to 31 December 2025. For more information on how to submit UTAP claims, click here.

  *Unfunded course fee refers to the balance course fee payable after applicable government subsidies. This excludes material fees, registration fees, misc. fees etc.