Why do you reckon there is a need to evolve with the changing demands and expectations of your role as an Administrative Professional? In fact, do you seek to be a first-class business partner to your boss?
This workshop will develop and maximise your potential to be a productive and professional administrator, who is able to perform the job effectively and contribute to the success of your organisation.
After the workshop, you will be able to:
- Develop SMART goals and achieve your tasks effectively through planning, organising, staffing, prioritising and monitoring progress
- Motivate and improve your personal competencies to be a self-directed achiever
- Develop office procedures for efficiency and effectiveness in dealing with various projects and daily tasks
- Learn and apply critical thinking abilities to be global thinkers, generate ideas, solve problems, practice reflection and be more proactive
- Appreciate differences in people and be able to work in a diverse team
Outline
- Management function
– Identify your role in management
– Set SMART Goals
– Use active verbs to write effective SMART goals
– Create an ACTION plan
– Monitor progress
- Managing People Skills
– Understand yourself and others
– Apply Ned Hermann’s Whole Brain Thinking® concept to communicate and relate with others
– Work as a team
– 5 secrets to build a better relationship with your boss
- Managing the Office Function
– Develop office procedures for the following administrative functions:
* Organising and processing mails
* Dealing with visitors
* Sourcing, negotiating and purchasing goods and services
* Managing and controlling office stock
* Handling petty cash, estimating costs and monitoring expenditures
* Security and confidentiality
* Workplace health and safety issues
- Developing your Critical Thinking Skills
– What is critical thinking skills?
– Positive attitude for strong critical thinking: COOL technique
– Characteristics of critical thinkers
– Understanding the eight elements of thought
– Three thinking strategy: The ORA Rule
- Developing your Professional Competencies
– Importance of asking questions
– Listening skills
– Emotional intelligence
– Building your self confidence
– Self-motivation for success
