Telephone Etiquette & Techniques on Handling Difficult Callers
While some of us may dislike handling calls, especially when they prove to be difficult, we can still work things in our favour with the right methods and attitude.
Customer Service
Almost every customer service personnel dreads coming across a difficult customer. We certainly do not want to become that difficult customer, ourselves. So how do we stay aware of the quirks of such customers, and work each negative situation into a positive opportunity to exceed satisfaction and convert a complaint into repeat business?
