Connected Leadership: Driving Results Through Human Connection

• Apply emotional intelligence (EQ) to strengthen interpersonal and team relationships
• Demonstrate values-driven leadership behaviours centered around adaptability, empathy and integrity
• Communicate assertively to build trust and inclusion across diverse teams
• Manage and resolve workplace conflicts with confidence and fairness
• Adopt a coaching mindset to drive performance and accountability

Outline

• Defining and applying the five core components of EQ through self-assessment and reflection

• The business case for EQ and how it affects leadership effectiveness
• The effect of EQ on team trust, culture and performance

• Exploring values-based (adaptive, empathetic and ethical) leadership in a VUCA environment

• Big Five Personality Assessment
• Using the OCEAN personality model to appreciate and leverage team diversity

• Exploring the communication process and various communication styles (passive, aggressive, assertive)
• Strengthening communication and trust in diverse teams through the Levels of Communication framework and Trust Equation

• Appreciating the nature of positive and negative workplace conflict
• Applying conflict management tools to achieve constructive outcomes

• Adopting and practicing coaching mindset and tools to enable effective, empathetic, and performance-focused conversations

• Translating learning into actionable leadership commitments

Grants (if applicable)

• Union Training Assistance Programme (UTAP):

  NTUC members enjoy 50% unfunded* course fee support for up to $250 each year when you sign up for courses supported under UTAP. NTUC Members aged 40 and above can enjoy higher funding support at up to $500 per year for courses attended between 1 July 2020 to 31 December 2025. NTUC Starter members can enjoy funding support at up to $200 per year. For more information on how to submit UTAP claims, click here.

  *Unfunded course fee refers to the balance course fee payable after applicable government subsidies. This excludes material fees, registration fees, misc. fees etc.

Motivated by her innate passion of helping others achieve their full potential, Ms Chloe Chan has dedicated the last 15 years of her career honing her skills as a learning and development professional, and more recently a certified coach. With enthusiasm, empathy and a commitment to personal growth, she strives to design and deliver initiatives that align employees’ aspirations with organisational objectives.

Chloe is particularly enthusiastic about helping people communicate effectively and adapt their leadership styles to various situations so that they can assume greater responsibilities in their careers. Whether she is coaching children or adults, her goal is to help people unleash their courage to step outside their comfort zone by allowing them to discover their natural talents and improve their skills.

Chloe’s expertise lies in facilitation, coaching and curriculum development. Notably, within luxury hospitality, she has curated impactful training programs, driven cultural transformations, and aided in job role redesigns. Her efforts contributed to the hotel receiving accolades such as the SkillsFuture Employer Award – Gold (SkillsFuture Singapore) and Forbes Five Stars rating (Forbes Travel Guide). These awards are testaments that people are the greatest asset in any company, and how she has helped to foster a culture of trust, collaboration and service excellence in the luxury hospitality environment.

Currently, Chloe is a freelance Learning and Development Consultant engaged by a variety of clients. She is an Associate Trainer with Development Beyond Learning and has been engaged to contribute towards the development of early career professionals from companies including Fidelity (Asia Pacific), Jardines (Hong Kong) and Asia School of Business (Malaysia). She is also an Associate Coach with Collective Change Institute where she has been engaged by both corporate and individual clients to help them achieve their personal and professional goals.