Conducting Performance Appraisal Sessions Successfully

Daunting as they may seem, performance appraisals are the best times for you and your staff to understand each other better. Learn to work them confidently.

Course Code/ID: CRS-N-0045960

Performance appraisal is an unavoidable supervisory activity as employees look forward to understand how their superior views their performance. Linking performance appraisal to rewards makes the session even more sensitive to handle.

Just how can the appraiser handle such a delicate situation with control and confidence? How can the appraiser deal with different employee styles? How can the appraiser give feedback based on well documented facts? What are the characteristics of a good interview that appraisers can emulate?

Through video training, class exercises and discussion, this course will equip appraisers with knowledge, techniques and skills to conduct performance management with confidence.

After the workshop, you will be able to:

  • use documentation techniques to accurately record performance for feedback
  • interpret competencies to establish sound reasons for their ratings
  • give rating in a consistent manner and avoid common errors
  • discuss performance issues with the correct focus
  • carry out performance management as a continuous process


  • Pre-Course Test of Knowledge
    – Determine participants’ level of knowledge
  • Key to Successful Performance Management Cycle
    – Recognise performance management need to be carried out regularly and continuously throughout the year in order for a successful appraisal session
    – Recognise roles and key activities to participate at different parts of performance management cycle
  • Understanding KPIs & Goal Setting
    – Set work standards based on job duties
    – Appreciate strategic planning process
    – Align themselves with organisational KPIs & individual accountabilities
    – Write clear & SMART goals
    – Interpret competencies consistently to establish sound reasons for ratings
  • Coaching & Timely Intervention
    – Appreciate the power of regular coaching and timely feedback in helping employees to achieve their goals
    – Use critical incidence technique to accurately record employee performance
    – Deploy GROW coaching methodology to help employee progress forward towards their goals
  • Reviewing Assessment Criteria
    – Apply appropriate technique to rate consistently
  • Preparing for Appraisal Interview
    – Discuss performance issues with correct focus
    – Prepare a discussion agenda
    – Structure an effective communication plan for better receptivity 
  • Process & Techniques to Manage Different Employees
    – Diagnosis of employee types in appraisal discussion
    – Sharing of practical tips to manage different employee
    – Practice situational assessment & application of appropriate strategies
  • Post-Course Test of Knowledge
    – Consolidate learning for the entire course
    – As a summative assessment to determine extent of knowledge retention

Who should attend?

All team and project leaders, supervisors, executives and managers who need to appraise.


Participants are guided through practical steps of the topic with a combination of lectures, case studies, video training, class exercises and group discussions.


Mr William Thien is a consultant and trainer with EON Consulting & Training Pte Ltd (EON), a human resource consulting services and training provider providing a wide range of human resource management and development support services to companies in Singapore.

He is a certified Practicing Management Consultant (PMC, Bilingual in English and Chinese), Certified Productivity Consultant (CPC) and a Certified Workplace Learning Specialist (CWLS).  He is an Associate Consultant with the Singapore Productivity Centre (SPC), and a member of the Singapore Productivity Association (SPA). For his related work experience and contribution in the field of human capability development, William was recognised as a Specialist Adult Educator (SAE) by the Institute for Adult Learning (IAL) in 2016 under the AE Professionalisation Scheme.  He is also a certified Workplace Learning Specialist (CWLS) with IAL.

Other than his professional work, William has been the inaugural Chairman of the Special Interest Group (Coaching and Mentoring) at IAL’s Adults Education Network. He is also a member of the HR Committee at St Luke’s Hospital. William has worked in the shipbuilding, engineering and construction as well as the hotel industries.  During his work, he carried a wide variety of portfolios, including recruitment & selection, compensation & benefits, performance management, employee industrial relations and training & development. 

William is the key contributor for ‘The Hands On Guide – Human Resource Manager, Singapore’, ‘HR Letters, Forms and Policies, Singapore’ and co-author of the Singapore chapter of ‘Employment Law Asia’ published by CCH Asia Pte Ltd. He has also been an editorial advisor of the publication People Strategies.

Ms Kok Yan Siang is a Human Resource Consultant with EON Consulting & Training Pte Ltd. She has an extensive work experience of close to 20 years in the banking and education industries, as well as the public sector. For the last five years, Yan Siang has focused her career in the areas of human capital development, recruitment and selection, compensation and benefits, learning and development, and performance management. Specifically, she has managed the full spectrum of HR operations such as payroll, benefits, job sizing, recruitment, induction, learning & development and performance management; and set up HR policies for salary structure, benefits strategies and talent management. She has also implemented leadership development initiatives like coaching and leadership 360.

Yan Siang holds a Bachelor of Business in Banking and Finance (Second Class Upper Honours) from the Nanyang Technological University in Singapore and is a Certified IT Project Manager. She also holds a Graduate Diploma in Systems Analysis and a Professional Diploma in .NET and Web Services from the Institute of Systems Science, National University of Singapore.

With excellent interpersonal skills, Yan Siang has a proven track record in being able to consistently build strong relationships with government agencies, private companies and business owners at all organisational levels.

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